Community

Resolved! Account Sign In Problem

The following message appears after I sign in to My Account: "Internal System Error". When is this going to be repaired? I need to update my credit card information.

Resolved! How do I get my 4 digit pin

Resolved! Phone stopped charging

Hey there I bought a very good condition iPhone XR in august… it no longer charges. am I Out of luck:( , or does this fall under the one year warranty? The automated helper chat just kept taking me in circles. I’ve tried 3 brand new cords so it’s def...

Resolved! I open two accounts, but been charged for 3 accounts

I opened two accounts on April 23, but I had been charged for three 28.25 on April 23.   No idea how that comes. The transaction authorization number number as following:493765421129461230  

Resolved! Enter puk call

Enter puk call

Resolved! not showing as a recurring bill payment for credit card company

My credit card company says I cant get receive proper cash back because public mobile is not showing as a recurring bill payment even though it is and its automatically charged every month how can this be fixed?

Resolved! Can I renew a plan with no data left with the same

Can I renew a plan with no data left with the same plan and use change now? I did that it acted ok but it still has not renewed and I would like to avoid spending the whole $140 now sitting in my account?   Thanks 

Resolved! Over payment

This company has no ethics. They keep charging for discontinued service.

Resolved! Is my billing cycle date when my data is renewed?

My billing cycle is the 3rd of the month does that mean my data and minutes replenish on the 3rd of the month as well?

Resolved! SIM card Not working

My Sim Card doesn't work. I am using it on a different phone but this phone is unlocked and brand new. it says NO SIM CARD- Emergency only. What should I do? 

Resolved! Account Disabled

Still have another week of my plan left... already paid.. can't use my phone or log in.. where do I get my account number if I can't log in to public mobile? Have tried incognito and deleting cookies and a whole bunch of other things to no avail.

Resolved! Password not working

How do I reset password? 

Resolved! Iphone 13 pro compatible with Public Mobile

Is the Iphone 13 pro compatible with public mobile?

Resolved! Can't log in to my account

I don't have access to my account. I've changing passwords and it still does not work. My phone line is currently not working because I need to update my billing info. But I can't do that since I do not have access.

Resolved! IMEI number

I tried to get my phone number transferred from Bell. I got a message saying I had entered the wrong ESN/MEID  I understand that is the same as the IMEI. I don't know how to go back in and check that the number is correct.  I got a text from Bell ask...

Resolved! payment is not accepted

Either my identity or my card cannot be verified so payment is not accepted.

Resolved! Does Public Mobile have its own Email for PM users?

Does Public Mobile offer an email service the same as say Rogers or other mobile service providers?  And by email I mean  something like: [email protected]?  Just curious...

Resolved! Locked out

Please help

Resolved! Overcharging

I have recently cancelled my Public Mobile account because of very poor service and other difficulties. I was in Mexico for 5 months and never used my phone. In Dec. 2021 I got an add-on of 300 minutes thinking I could use the phone there. I was mist...

Resolved! Calling Nigeria

Is there a way I can add on to my current plan so that I can call Nigeria from my phone? If there is, how much will it cost?

Resolved! Suspended Account

My phone was due today and I added my normal amount of funds(40$) using a payment voucher but now it says my account is suspend and I don’t know how to reactive it. I’m not very good at instructions so I would need a step by step of how I would fix t...