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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Badges Earning Secret

Is there detailed anywhere that explains how to get the badges? There is a nice chart with percentages but what does one do to get those percentages? Basically I wanna figure it out that What community activity is weighting more than other one and wh...

Out of data.

Resolved! Out of data.

Just wondering when you're out of data days before autopay, can you pay your bill early and get the data reset or do I have to wait until it resets?

Resolved! $5 for 500 Minutes Add-on

Hello Public Community,Does this long distance minutes bucket add up on the monthly allowed minutes in the account or must be within monthly minutes?I was wondering if I sign up for $15 for 100 minutes plan and than buy the Canada Long Distance Add-O...

Resolved! can't receive calls

I just transfered my number from Freedom to Public yesterday. Now I can make calls but can't receive incoming calls. Everything else seems fine. HELP pls.

Resolved! How to take off autopay?

I thought i cancelled autopay but when i went to the payment page i still see my credit card information is stored in Autopay.

is 2GBBONUS still on after tonight?

PM should continue this bonus promo.. at least till end of Sept. just find out Fido is having it's Back to School sale, $50 for 10 GB, no contract, BYOD with $50 bill credit, Free SIM, expires Sep 30 By the look at it, it's not as sweet as PM's $50 ...

Resolved! HTTP Error 403.14 - Forbidden

Hello, When trying to see and change my plan I navigate to the change plan section of the self serve website. Once there I can not see current plan or options I could change to. When I click try out more options I get the following error: HTTP Error ...

Resolved! call usage

Good dayI attempted to make a call and was told by an automated system that I have no minutes left. I don't use very much ever. I checked my account and see that I have used very few minutes. Any body help? Thank you.

Sim card

How do I get the sim card puk number?

number transfer

Resolved! number transfer

hello, i am a new customer and i am trying to transfer my old number from rogers to public. i received the text message to confirm the transfer from rogers and i replied with "YES". then i received a text from public saying that they are having troub...

Resolved! Available Funds, Can't Make Calls

Hi, I have a $15 per 30 days plan. I have just added over $30 to my public mobile account using payment vouchers. I have now $46 in available funds, but I can't make outgoing calls. Why is that and how do I fix it?

Resolved! url for phone compatibility checker?

Does anyone have the proper link to the PM phone checker? I see several links listed but none of them take me to the phone checker anymore. Did they move the page?

Dropped callsEvery time I try to make a phone call it cuts off after about 15 seconds. It does not m

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Dropped calls

I am travelling in the USA. I purchased Add On from Public. Every time I try to make a phone call it cuts off after about 15 seconds. It does not matter who I try to call whether they are here in the US or in Canada. I am so frustrated. Please help m...

Porting request timed out

Just signed up for Public Mobile. The text I received to port my number timed out. My old carrier cannot resend the text, they said I have to ask Public to request the port again. How do I do that?

Resolved! Before signup, reps + web said +2GB for $35, +0.5GB for $25 if AutoPay: but not showing in plan

Hi,Before I signed up (around mid July 2021) an online chat with a rep and I also saw on PM web site that If I selected AutoPay there will be data bonus. Something like:+ 0.5GB for the $35 plan+ 2GB for the $35 plan I signed up for these 2 plans on 2...

phone compatibility

what can be done if my phone is not compatible with Public Mobile

Take over my son’s plan.

Resolved! Take over my son’s plan.

My son has a better PM plan than me. Can I take over his plan? Do I use his SIM or mine? Can I keep my number and cancel my plan after?

Missing loyalty rewards

I’m missing loyalty rewards how do I get them added to my account?

Resolved! Can someone, please help me?

Hello, The card that my autopay is linked to got renew and unfortunately it was around my payment date. I got notified by Public Mobile that they did not receive my payment. I activated my new card and reactivated my account on July 26, 2021 but my ...

Phone number

Hi, I just activated my account yesterday and brought my old phone number over. Today I noticed that my number has been changed. Does any one know why this would happen?

Resolved! Can't change the plan

When I log in and try to change the plan, there is no plan available.I paid for add-on data last Saturday, but it wasn't activated until now.So now I have no internet connection and can't change any plan.Does anyone know what happens? Thank you.

Lack of service

I can phone out but have not been able to receive calls for 5-days. I have tried with SIMon and asking for service agent Have not been successful in receiving text or email to assist

Resolved! Community Rewards

Hi, I'm looking to save just a bit of money on my bill each month. I understand I have to be very active and give solutions to get the highest savings, but what if I just want to save a couple bucks here and there. What do I have to do, how many b...

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