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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11109 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22051 Views
  • 181 replies
  • 24 Bravos

Cannot make outgoing calls

Hi, "Sorry we cannot complete your call since you don't have an active account. To make a payment to reactivate your account please push *11 to make a payment from your phone" I'm on autopay, I remember getting both text messages. One reminding me to...

Alvito by Good Citizen / Bon Citoyen
  • 1027 Views
  • 18 replies
  • 0 Bravos

Terrible customer service

Rant alert 5 gb plan. I've had no data for over a week and it took Public Mobile three days just to ask my information. Who knows now when they will get back to me.  This is very lacklustre support. My data was working fine until they gave me that 1 ...

erikprimo by Great Neighbour / Super Voisin
  • 591 Views
  • 5 replies
  • 0 Bravos

No service on the phone

I was using a public mobile for 8 months and then I went outside of Canada for like 4 months. Now, when I inserted my sim, it shows 'No Service'. I think my sim might have been blocked. I think I have forgotten my account password, but I remember the...

kumaradv by Great Neighbour / Super Voisin
  • 639 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfering number from bell

Just want to know if i got the process right: -Buy sim card -activate sim card and create acount -Insert sim card and get bell to unlock my phone. Is that right?  

Alex66 by Great Neighbour / Super Voisin
  • 860 Views
  • 5 replies
  • 0 Bravos

i think i am bwing wrongfully billed

i am on a 90$ / 3 month plan, minus autopay, and refer a friend bonus, i am down to 81$ for 3 monthsgot charged 63.84$, so i want to get someone to tell me whatis that charge ?@CS_Agent can someone contact me so we can talk about it my account is xxx...

simonguillot by Good Citizen / Bon Citoyen
  • 907 Views
  • 8 replies
  • 0 Bravos

Resolved! how do i activate 411 in Canada

how do i activate 411 in Canada when i signed on with pm retailer told me it was a free service but when i dial 411 message says they don't support this short code

beef1 by Great Neighbour / Super Voisin
  • 1203 Views
  • 5 replies
  • 0 Bravos

Suspended plan

My plan expired September 7th but I was unable to make a payment until September 10th at 2pm. My plan cost $50 and I have a balance of $50 in my public mobile account but it will not reactivate my plan and when I manually try to it asks me too pay an...

Johnjohnson34 by Great Neighbour / Super Voisin
  • 552 Views
  • 6 replies
  • 0 Bravos

3 beeps and call drop - HELP!!

Hello anyone at the @CS_Agent  Can someone help me, please!!! In the last little while when someone calls me or I call them 3 beeps happen and disconnected after a 1 min.  It is frustrating and annoying.  Can some please help!  @CS_Agent  Thank You.

Kaltonic by Good Citizen / Bon Citoyen
  • 1203 Views
  • 4 replies
  • 0 Bravos

Resolved! Compatibility

The samsung galaxy j3 prime (sm-j327w) Doesnt show up in the list. is it compatible? If positive, What size sim card do I need? Thank you

Alex66 by Great Neighbour / Super Voisin
  • 1294 Views
  • 5 replies
  • 0 Bravos

OTA Android Updates

I struggle with this one, perhaps some can explain the logic to me. Google releases a new Android version, phone manufacturers take the update, modify it for their specific hardware and then send it OTA via carriers to peoples phones. Phones like the...

Brendanlq by Great Neighbour / Super Voisin
  • 672 Views
  • 3 replies
  • 0 Bravos

Resolved! Issue Regarding Payment

Hey there,I changed my current 90days plan to something that will be 30days. However, on my bill, it says, "autopay" will charge me on the 28th September to renew my 90days plan( even though I don't want it to). It also states that on 29th September,...

huzaifa17 by Great Neighbour / Super Voisin
  • 540 Views
  • 2 replies
  • 0 Bravos

Calls go straight to my PM's voicemail

Hello community.I have a frustrating situation.When I call my PM number from this number (343-882-xxxx) the calls always GO STRAIGHT to the PM's voicemail greeting (preceded by the beep), and my Cellphone doesn't even ring. Why is that ?If the call i...

535 by Great Neighbour / Super Voisin
  • 481 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot receive some text messages nor calls

Hello,I recently switched over from Rogers to PM and I do not receive text messages from my brother nor my dad (but I receive them from my co-worker).  I have an iPhone but she doesn't.. nor does my dad/brother.  People cannot call me, and when I cal...

stefvanwyk by Great Neighbour / Super Voisin
  • 1802 Views
  • 24 replies
  • 0 Bravos

Account number

I had an account with public mobile and recently ported over to Fido. I need my account number and PIN to complete the transfer of my phone number. Please reach out to me via email and provide me this info ASAP.i can not sign up online as my account ...

Xiaodong by Great Neighbour / Super Voisin
  • 585 Views
  • 2 replies
  • 0 Bravos

Porting PC Mobile number - that was easy!

Not a question, but potentially helpful for PC Mobile pre-paid users considering switching to PM - I searched before I activated but all I saw were posts about problems. I just activate a SIM I got at Walmart and ported my old number from PC Mobile (...

vladhed by Great Neighbour / Super Voisin
  • 844 Views
  • 2 replies
  • 4 Bravos

Resolved! Yet another US Roaming Question

We are heading to the states tomorrow.  I purchased the $60 plan with Unlimited Talk to Canada and the US.  I view my plan and it shows the proper plan with US talk./text. I have been reading some bad postings about roaming not working in the US and ...

WannaCall by Great Neighbour / Super Voisin
  • 952 Views
  • 7 replies
  • 1 Bravos

Resolved! How to use it

I'm using an iPhone XR SIM-free mobile phone and the mobile number has arrived, but I don't know the meaning of APN, and I can use a SIM card. please tell me

YUKI by Great Neighbour / Super Voisin
  • 590 Views
  • 3 replies
  • 0 Bravos

Resolved! Coverage in New Brunswick

I'm suggesting that a friend switch to Public Mobile from Koodo.  She's reluctant to do so even with significant savings for the plan that she needs as she says that if Public uses Telus' cell network, she's had problems in the past.  I thought Koodo...

gordog by Good Citizen / Bon Citoyen
  • 1864 Views
  • 16 replies
  • 1 Bravos

Resolved! Roaming add-on doesn't work

Hello, I purchased a US roaming add-on last year. Since then I have been to the States three times and it never worked. How can I get my money back?

Marvin82 by Great Neighbour / Super Voisin
  • 782 Views
  • 7 replies
  • 0 Bravos

Resolved! Changing plans. Data speeds?

I am currently on the $60/month 6gh 4g lte plan. I Noticed they are offering 8gb's now and I could use more data. I want to switch plans but all the plans say 3G now. What's up with that?. When I set up my plan it said 4G LTE. Do they not offer 4G an...

Jonny5ive by Good Citizen / Bon Citoyen
  • 1549 Views
  • 14 replies
  • 1 Bravos

Resolved! Voucher

Does the Voucher work for texting or just data in Canada

BiilG1968 by Great Neighbour / Super Voisin
  • 503 Views
  • 3 replies
  • 0 Bravos

Promo before add-on

Hi fellow members, I am one of the lucky ones who got the one time extra 1GB Promo add-on a few days back. I thought of it as a "buffer/safety net" data since it does not expire until you use it up. Very happy!It was added to my account as an add-on....

Dragosd by Good Citizen / Bon Citoyen
  • 1465 Views
  • 32 replies
  • 0 Bravos

Resolved! Stop auto payment

I just stop my autopay, why it still charged my credit card?

hawolee by Great Neighbour / Super Voisin
  • 526 Views
  • 2 replies
  • 0 Bravos

can’t log into self serve

i changed my password and am using the right email/user but it only lets me log into Community, when i try to log into self serve it tells me my login attempt failed. 

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