Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

paiment

Resolved! Flash sale and referral code together

If I use 2 G data flash sale code, can I still use referral code ?

Step 3: Linking your chosen plan to your account

Resolved! Step 3: Linking your chosen plan to your account

Hi everyone,I am new to public mobile and on the process of activating my sim card. I was able to add my details, chose a phone number, picked a plan, and my credit card has already been billed. However when I clicked on the activate my sim, I am stu...

Resolved! Re payment problem

I took my card off so my payment couldn’t automatically come out and it did when I didn’t want it to. How do I change that and get the funds back? I took it off so it didn’t come out

Unable to receive incoming calls

I am unable to receive incoming calls from any of my contacts. Apparently when they call me, it goes straight to my voicemail. Is there a reason why or could it be a setting in my phone that i'm not aware of?Please let me know, thanks!!

Why does PM text customers at midnight ?

@Dunkman wrote: Also, clarified with Jade, this promotion is only for online, at home activations. Not in-store activations. Cool ..an extra three words and it is all clear ... is there a reason professional marketing people wouldn't do the sam...

Resolved! Plan and Add on management page down

Hey all, Been coming on for nearly everyday this past week wanting to add 1 GB data to my plan and always been directed to a page error for the Plan and Add On page. Anyone know of an alternative solution to how I can add more data to my plan if I c...

Resolved! Activation

Hi,I just activated my sim card and got a plan, I can make calls and use Internet but I am not able to receive calls, whats the problem

Resolved! payment didn't go through

today was billing day, but i received a text saying "Public Mobile here. Your plan did not renew because we did not receive your payment. Make a payment at https://selfserve.publicmobile.ca. If you have recently made a manual payment, please ignore t...

Unable to get on the phone

I am unable to get to use the phone. I can receive the opening few words of a text but I can't click on it to get the complete message. I can't phone. As soon as I swipe the phone, it says "Couldn't Load Game. Instant Games can only be played ona ne...

Resolved! Login locked... what can i do?

Resolved! US Add-on: not receiving texts or phone calls

I have the US Add-on. For the first 24 hours, I was able to receive texts and phone calls. I can no longer receive text or phone calls (but I can send texts). Any suggestions? I have done the usual reboot, turned Airplane mode on and off etc. Any...

Resolved! How to disable automatic after transferring number?

I transfered my number before cancelling autopay and I can't login to turn it off anymore.

voice minutes

I thought incoming calls were free, but when I review my usage it looks like incoming calls come off of my monthly allowance.

1GB Data is missing from my plan

Hi there, I'm paying the 35$ plan, it should have 2GB data + 500MB data per month... however, when I check up my plan details today, I'm only seeing LNY 1GB + 500MB data.... Do you know what's going on? Also, when I tried to change the plan, it see...

Resolved! Need to access my account

I cannot access my account and I need to speak to someone

I already actived Autopay but why I did not receive $2 reward every month?

Hi,I already set the Autopay for my account but why I didnot receive the $2 autopay reward every month?Thanks, edited by computergeek541: removed phone number

Resolved! Missing data

I am on a trip and ran out of data. I paid last night for a 250MB add on. I see the money was removed from my balance & credit card but I have not received any more data. VERY upset about this as I've waited hours today trying to get what I paid for...

Service termination

Hi, Moving to the US and just added a US roaming. Then the payment prompted to make another payment at my current rate for the plan to be renewed at the next cycle in the upcoming month. I thought I was making an overdue payment, not a balance top-up...

Data completely stopped working twice, both after using Communauto carshare in Toronto.

I have had a weird issue happen to me twice now. I have used my data to unlock a car to use in Toronto, I made my journey and ended the trip everything was fine. I finish my errand a couple of hours later and then both times my data has been totally ...

Resolved! Added data

I am on the $15 plan and registered for autopay. According to your plan I should get 250MB of data. I have not received any data when my payment was made. Is there something I am missing?

Resolved! Phone plan change

Hello last month I changed my phone plan and selected change on next bill date. It did not change and it would let me access the phone plans to try again.

Resolved! Recent Port - Service Issues

Hi, I recently activated a sim card and purchased a monthly plan with Public Mobile. I attempted to port my old prepaid inactive rogers number (Rogers) on August 24, 2021. It is now August 26, 2021 and I am unable to receive incoming calls, send or r...

Resolved! Who provides network coverage for Public Mobile?

Hi all, I'm wondering which company provides data and cell services to Public Mobile.I've head of cell providers using other company's networks and cell towers. Does anyone know who's Public Mobile uses? Thanks

Resolved! Overpayement

Hi, When I activated my account, I had trouble and it did not work 3 times.On the 4th time, it worked. However, they charged me 4 times 45,99 on my Credit card and reimbursed me only 2 times. So I ended up paying twice the amount i was supposed to. I...