Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
New User here Comment:I just purchased US roaming 10 days and it takes effect immediately. I'm not planning to go there for a few days.To me it seems like a rip off ... surely the plan would take effect at first usage. Question:Can one cancel and get...
My account says I've got 3GB of data per month but when I view my data usage on my phone it says that I've used 1.81 / 2 GB, suggesting I only have 2GB instead of 3GB as it should be. How can I fix this? Will I get cut off when I reach 2GB? Help with...
PM sent me a text to say I am roaming in USA when in fact I am sitting in my living room on Galiano Island.
Hi there, Today I noticed that I cannot receive sms or voice calls. Data and outgoing seem to work fine. Can an admin help look into this for me? Thanks.
Hi there, hoping somebody can help! Background:Sometime this afternoon my calls started going straight to voicemail and texts are extremely delayed. I work as a therapist so this is challenging to deal with as I see clients through the day and people...
I do have Canada-wide calling on my plan and when I call a number in another province that is in the coverage area, the recording says "8UV1, your call cannot be completed, please check you number or call again".I have called this number on my land l...
I’ve been a long time Public Mobile user and I suddenly cannot receive calls as well. Support has created a ticket and I’m waiting to hear back
Hi, I bought some recently and activated it on Mar 27. I am facing issue in receiving calls alone. Please check and do the needful
I have data left but today it said the provider has switched it off. Why??
What hours is an agent available? Not everyone is 9-5:00
Today my phone sent me a notification of " No Service." It is only 3G. Service was out for approximately 15 minutes and then returned. This has happened twice today. I've had the phone for a year or so with no other connection issues before today....
Hi All, So I set up a friend with PB on the weekend and didn't know about the change where you have to accept the porting on the old sim before putting in the new one so they can call out but not receive calls. The problem is they tossed out the old ...
I purchased the US data add on I just got a message that the operator has disabled mobile data? I can allow roaming and it turns back on the data but I want to be sure I am using my regular data when in Canada as I don't leave for a few days.
I purchased the $20 for 10 day USA roaming add-on. While it is working for data and texts, it isn't working for calls. Anybody who calls me (from their USA numbers) tell me the connection goes straight to voicemail. This happened last time I used thi...
Today. Something wrong with my two numbers. We can call out , but when others call me , it will go to voicemail box
How do I obtain my 2021 phone payment tax receipts? thank you
Hi there, I ordered a phone from Public Mobile which was meant to be delivered today. I received a notification from PM todaysaying they had tried to deliver but were unsuccessful. The buzzer in my apartment never buzzed! I am concerned now how do I ...
Hi So I have a Samsung galaxy S9 plus I am going to Walmart to buy a SIM card to sign up for a plan this eveningIs there only 1 SIM card sold for public mobility or are there different ones??If there are different sim cards which one is suitable for ...
I am planning to change my credit card, I have autopay $2 discount, if I cancel the autopay and add the new card will it affect the autopay discount? Thanks.
After 12:05pm PST today I haven't been able to receive any incoming texts or calls (going straight to voicemail). Is anyone else having this issue today?
I desperately need to talk to someone. My payment information is about to expire and I can't sign in to change it, nothing I'm doing is working and I'm afraid my phone will be disconnected.
Ok, it's near the end of March and this is easily the dumbest thing I've seen so far this year. If I need to reset my password by definition I don't remember the existing password... so why would a password reset screen ask for it? Beyond stupid. ...
I only use it for appointments and to call my boyfriend. Its paid and without warning while studying on call it dropped and I got a warning notification saying "Simcard temporarily disconnected by provider" nothing else, and it only pops up whenever ...
I had a balance of $50 owing, so bought a voucher for $48 + $2 tax = $50 (thinking my balance owing included gst.)When I applied the voucher it only applied the $48 so I still owe $2 by tomorrow.What happens if I have a $2 balance owing past the due ...
There is a problem with your website. When I try to enter a brand in the Phone Brand field it does not allow me to enter data. Instead, as soon as I try to enter something the field is filled with a check mark and the block is filled in with blue. I ...
I am not good at English.I want to talk to Koreans.I want my friend to switch to a public phone.Please help me.
Hi, been a customer for a while now. Noticed my phone wasn't receiving texts today and when I logged in it said plan expired and my autopay didn't go through. I had to manually pay. No changes to my cc info etc, any idea why this would occur? This ...
I purchased the US Roaming - Unlimited Talk add on and it's not working. I am in Canada trying to call a U.S. number.
What add on plan do I need to purchase in order to make calls from within the United States using my cellular phone? I currently have the $25 My Plan
