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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not receiving texts or calls

Hi all, I've been using Public for over a year now. For some reason I've stopped receiving texts and calls. I've restarted my phone, checked my SIM status, ensured I'm not on airplane mode and still no luck. I've had others text me and call me and...

Resolved! Black Friday 5GB one time add-on

Hi!For months now I keep getting notifications that I've used all my data within a very short time period. It was odd because I felt I had a lot of data available to me (currently have 1.5GB @$35 plus 5GB with the Black Friday Promo when I first sign...

Resolved! How and when add U.S. addon

Hi, I am travelling to the U.S. and I'd like to add 'talk+message+data' to my current plan. These are my questions:My current plan is unlimited talk+message (in Canada). Will I still be able to make unlimited talk+message to Canada from U.S.?I found...

Resolved! minutes left in plan

how do I find out how many minutes are left in my plan?

Resolved! Upgrade to same plan

Hello I have my wife on the former 8gig/month for $50. I see now that there is a plan for 10gig/month for $50. How to 'upgrade' to the same plan? Dave

Resolved! Viewing Current Plan

No matter which link I click to view my current plan the page shows an error and tells me to log out/in - which I do, but it keeps happening. Can I assume this is because my plan is old and no longer exists and they'd like me to change it?

No SIM error

Resolved! No SIM error

I tried shutting the phone off and on, pulling the SIM card tray out and putting back in several times. my software on my phone is completely up to date. I don't have access to another phone to try the SIM card in there. What should I try next?

Hi any there please contact me

Hi my service is temporary suspended how can pay the plan

Resolved! Forgot pin

What to do if I forgot my pin ?

Transfer

Resolved! Transfer

I cannot transfer my number from Xplore Mobile, there is no Xplore Mobile in Old Service Provider, has your process changed or updated since the beginning of this year? It is really not that great if someone only has limited time to do the transfer.

Resolved! Locked out of account

While setting up a new SIM card for my father in law , I must have entered an incorrect email address and now he cannot access his account....Useless to try anything that requires a link sent to his email because it keeps saying that the email addres...

Resolved! Payments

Can I pay partial payment today snd the balance wil be tomorrow?

Overage Charges

I'm occasionally receiving $21 extra charge on my account. My son has reached his data limit on certain months but it doesn't allow him to go over, but does this charge come from that???

Resolved! Multiple #s on same account?

Hi, we already have 1 PM # associated with my email. Can I sign up for another PM # with the same email/account? (Hubby & now wanting to add me)

Why I can not call out while I did not use my minutes?

I have 100 minutes plan, I used only call forwarding service last month and now, I get a message that I can not call out due to my plan.I really appreciate it if somebody can help me to figure it out why it happened?

Resolved! I need to cancel my number and my account

I am travelling for 12 months and I need to cancel my number and my account. I am unable to access my account. I sent forget password and I was able to reset my password but I still cannot get to my account to manage it. Please help

Roaming charges at Banff National Park?

Phone Service at Banff National Park

Hi,I'll be going camping at Banff National Park next week, and I was wondering if anyone could tell me if there's any reception within the park with Public Mobile? I currently use Public Mobile for my personal, and am just wondering if I would need t...

Not registered on service (no service)

Resolved! Not registered on service (no service)

I bought 2simcards 3 days ago one was started working after fer mins and other one still no service but online shows account activated plz help me m using android ph

Replacing Simcard while roaming

HelloI am currently in the US (roaming) and unfortunately Im having issues with my SIMcardI plan to purchase a new SIMcard in Toronto and have my relative mail it to me here in the US.. Would publicmobile recoginze/accept if I change the SIMcard whil...

Yeah why is nothing working!!!!

Now I’m registered and I used my vouchers and it claims I’m at zero account balance but where did the money go as we’re my phone number now as I thought I get tochoose someone help I need a phone number desperately

Re: Changing plan

I tried doing everything asked of me.'YOU DO NOT ALLOW ME TO MAKE PAYMENT OR CHANAGE PALNS

Resolved! Changing plan

I have to get unlimited Canada to U.S. calling and highspeed 20GB data.

Can't place phone call

Hi there, I am not able to place phone calls. When I go on the public mobile website, I am not able to see my plan and if I have used all my plan.

Plan for travel on the road

Resolved! Plan for travel on the road

Hello Community,I am going to drive on the road for about 10 days. Is it possible to share my mobile data with my laptop through hotspot? I check emails occasionally during daytime and may have a 1-2 hours meeting through MS Team, how much data would...

Resolved! Just activated sim but it's not working

When I try to make a call I'm getting a message saying that I've used all my available minutes. I'm unable to send messages, and a family member left a voicemail but I'm unable to hear it. I made the payment a few hours ago and on the selfserve page ...

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