Auto Pay Credit

[alizadaud]

Did not get $2 Auto Pay credit

[softech]

@alizadaud   

Please remove your picture by going to your album here:

https://productioncommunity.publicmobile.ca/t5/media/gallerypage/user-id/240127/tab/all

Click on the X on the top right of your screenshot

[esjliv]

@alizadaud - it is difficult to make out your screenshot. But that could be a good thing as I think you have some personal info. included you probably don't want posted public.  You may want to remove it...

What I think I can make out, is, your account is Expired and it only expired today. So, is your renewal date today?

If your services are working and you are on autopay or have enough funds to cover your renewal than you can ignore that message.

That message should be gone by now if that is the case.

As for the $2 autopay reward, others have posted helpful information regarding this. So hopefully, that helped you in that regard.

If issues persist or I misinterpreted that screenshot and you are still not able to renew your account without manually adding a payment, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[computergeek541]

@alizadaud 

Please never post images such as this. It contains more information than you should be sharing.  I have removed it from this message thread, but you will still need to go into your Community account to remove it from there.

[dust2dust]

We just need from the top of the middle blue area down to the bottom of the autopay box and just the left side. If I could read this then you have also put in too much information.

[alizadaud]

edited by computergeek541:  picture removed from post

 

[Meow]

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@alizadaud wrote:

After auto payment detection, account is suspended 

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What do you mean 'detection'?

When did you signed up with PM?

Did you ever received autopay discount in the past?

[hTideGnow]

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@alizadaud wrote:

After auto payment detection, account is suspended 

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HI @alizadaud   Maybe account  in suspended stage before disabling Autopay?

can you send us a screenshot of what is showing on the My Account Overview page?  Just cover your name and phone number and account number

would like to see how much you need to pay, if you have any Available fund

I think you need to make a manual payment to reactivate the plan

[Meow]

If you signed before 2022.01.25 you should get $2 for autopay. After that, there is no more autopay reward.

[dust2dust]

???

[alizadaud]

After auto payment detection, account is suspended 

[dust2dust]

If you were seeing mentions of getting a $2 credit as you signed up then that's false advertising. Contact the support people and demand the credit and then some.

(if this all happened after late January)

[hTideGnow]

HI @alizadaud   did you join after Jan 25?  If yes, you will be on the new reward system there is no more $2 Autopay .  You will get 5% back in Public Point on the new Reward system

Here are the details for the new Public Points reward system:

https://www.publicmobile.ca/en/bc/get-help/articles/Joining-Public-Points

[MrSpock]

@alizadaud hi anyone who activated after january 25th do not get the autopay 2 dollar reward they get 5% back of what they pay for their plan