Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been unable to call out of my phone or even check my voice messages. My minutes usually expire a few days after payment.
I have referred a friend and it has been over a week now and they are still not connected. I have referred a number of people and this is the first real issue I’ve had. Here is the series of events that have happened... 1. Normal friend referral pr...
HiI'm not sure who can help me but I need a PUK numberI locked out me cell Thank You Sal
I am not able to make calls however I can send messages. Data is working too
Hey all, hoping someone can help me with this problem. I paid for a data add on, the money was taken from my account and I have no extra data. How do I get a refund or fix this issue? Also I had two charges come out.. not sure who I can speak too, or...
Hello,I selected the wrong add-on option. How can I cancel this add-on and select the right one?Please adviseThanks!
last months I pay bill directly to publick mobile account on July 26 2020. I pay bill again to my credit card account on August 27 2020. I active my phone on August 29. next pay bill will be end on Sep 9 2020. How can I do.
Had iPhone but exceeded storage. Really need advice. Want android
Is it possible to check somewhere to see if my current home number with Shaw is eligible to port over to Public Mobile? I recently tried to change from a Shaw home phone to their new free mobile plan but they somehow have my home number registered i...
Lost the extra data that was given to me when I signed up.
Hello,We are in Edmonton, Alberta.I would like to request the pre-fix 780-913-xxxx for my children's phones. My wife and myself have that prefix and would like our kids to have the same if possible. Does Public have access to that pool of phone numbe...
Iam getting emails saying Iam registered When try to log in with same email Iam getting a message "cant find this email account?????
I am wanting to switch my number from koodo to public mobile
I got some bonus data and minutes in my account. I am wondering if the bonus can stay when I change my plan. Thank you
i got referred by a friend yesterday and still didn't get my $ 10 Credit. It didn't show up in my Account. Any idea.
I have LineageOS 17.1 (Android 10) installed on a Galaxy S6 (SM-G920W8) and was having trouble with mobile data. I switched the preferred network type to 3G and it works now. LTE wasn't working for me as it's not available with Public Mobile. I know ...
I am not able to make payment with credit card today. I entered all the correct information but get below error message:RegisterCreditCard/PaymentGatewayError/3Any suggestion?
Hello,I have a seldom-used Samsung Galaxy J5 (2016) cell phone that's currently registered with Public Mobile. It was a secondary phone. Since my main phone LG K4 (2017) is with Rogers and I want to replace it with J5 phone to be used on Rogers net...
First post. Please bear with me. I'm old and totally new to the world of cell phones and have just recently joined P.M. with the $15 plan. I have a Samsung Galaxy S7 that a friend gave me as I face more time in hospital and eventually a hospice fa...
I changed my plan and my phone didn’t work. I can’t make a call neither text. I need someone to help me please.
I keep getting “Error 3”. My credit card had a fraudulent transaction so was closed. I am trying to do autopay with a new card and, despite numerous attempts, have not been able to do so.
Hi, I have recently purchased public mobile I have some questions:1. The promotions that are available on the website for example in qubec region 28$ for 2.5 GB of Data is showing on the website. But when I login on my self service portal and try to ...
I purchased and activated a Public Mobile SIM card back in March 2020. I was charged for one month service and I opted to do the monthly auto charge to my credit card. I was never charged the second month and my phone was cut off. Now it's been ov...
I can make calls but when people try and call me it says I am not equipped for in coming calls, my mobile data isn't working, I can't send or receive texts and my number is private. I pay for the 8.5 GB plan and it says active.. please help. I have a...
I can't send an international message.
I wanted to check with the community if anybody has experience with this and has the answer. I couldn't find the answer in the old posts.The form to transfer a VoIP number contains the line old account passwordUsually th VoIP account has at least cou...
Dear Team, Can you please advise how to change the username and email associated with the account. I have checked under my profile, there is no option to change username or email. Thanks and RegardsLijo
I have this plan(https://www.publicmobile.ca/en/bc/plans/25for500MB-3Gspeed) indicates Unlimited Talk Canada-wideDoes this mean it will be free to call/receive any Canada numbers at any location inside Canada without worries about long distance fee? ...
I have added addon around 8:30 AM EST on 04th September. Still I cannot access data fully. Could you please check.
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