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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Poor cell service in Lindsay

I moved to just outside Lindsay 3 months ago. My cell signal was fine up until 2 weeks ago. Now quite poor to calls and to send receiving texts. What the hell has happened to the system up here? Baffled. Ken S.

Resolved! Suspended number

My phone number is suspended and now I've made payment and am trying to activate my number but it's not letting me. And my phone is showing unregistered sim and sim 1 not allowed

Resolved! Referral bonus

1. I am in the old bonus system, if I make a referral, would the $1 per month bonus be paid out in the old system?(Not the new point system?)2. Do new customers be in the point system or can they choose the old bonus system?The new customer I am refe...

Resolved! mms is not working

i cannot send or receive mms messages

iPhone SE (3rd generation)

Anyone interested in it depending specs due on Tuesday's announcment?

My card has no signal

I have tried the all suggestion including reset the network setting. I have also tried another phone to use the card, still not working. Seems it’s the card problem. do I need to buy a new one? Or how can I change it?

Resolved! Sony Xperia

I'm looking at a new Sony XPERIA 1 III XQ-BC72 phone. It says it works with 3G bands five and two. It also works on LTE bands one, four, sixty-six. Does that mean it should work with Public Mobile?

Resolved! I was going to create a public mobile self server account, and it said it is valid.

"The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here." Can anyone tell me how to fix this?Thank you.

SMS à l'étranger

Resolved! changing my email address

hi i am trying to change my email addess but cant see that option anywhere. my username is not my email address for public mobile community btw.

Resolved! Text message received stating overcharge

I received a text message earlier from Telus care centre, (which runs public mobile) stating an overcharge refund to my bank account. Never received this before, link takes me to e-transfer deposit although I have auto deposit. Does this seem like ...

Resolved! phone does not work new account

Reactivate a plan

My sons plan was suspended. So I changed plan and paid but phone still not qorking

Resolved! 1000 US Long Distance minute I don't need.

Hello there, I have purchased the 1000 US long distance minute and then realised what i actually needed was the US roaming. Is there any way I can get a refund on the 1000 US long distance minute?

Resolved! porting issue

hello I have received an email from my previous company that my number was cancelled. my new sim card still says unregistered. has anyone else had issues with porting their existing number over ? says can take up to 2 hours but its taken way longer.

Resolved! my account

i got locked out from my account & forgat my password

Resolved! Friend referral rewards

My friend was told the code I gave him for rewards was no good was no good.He joined Public Mar 5, 2021.His number is 902-xxx-xxxx Edit by Dunkman: removed personal information

Resolved! Can’t access my account

The email used is not valid. I can’t get into my account without changing my email which I can’t.

Light Phone 2 - Working

I know there have been a few posts about the Light Phone 2 working or not on PM. I have one and can attest it is working. If you reset the phone and reboot. put in your sim.. you should be fine. I purchased the phone from Sense, a store out in Montre...

Transfer 2GB bonus to another number

Hi, I lucked out a few months ago when there was a 2GB bonus for new activations $35+ and my dad was visiting from overseas. I got him the 2GB bonus but now he's gone back and doesn't need a Canadian SIM. Is there any way I can take advantage of the ...

Resolved! Could not submit ticket

Need to speak to a service agent but as soon as I verify the SMS code, one step before submitting the ticket, the page auto redirects to step 1 of the ticket submission process and it keeps looping like this. I need to get a refund on a roaming add o...

FRP locked—Need Help

Hello. In 2019 we purchased a Samsung Galaxy J2Pro in New York, and within the year there was an issue with the FRP lock. Samsung in Toronto refuses to help because the phone was purchased in the States. So far, the phone has been seen by 3 mobile sh...

Confused about Billing!

I have been with Public Mobile for years and have referred a couple friends who are happy with the service. Unfortunately the billing is an absolute dog's breakfast and makes zero sense.I have the very basic $15 plan, which they appear to translate a...

Resolved! How to add an Authorized Account Holder

How does one add an authorized account holder to their current account???

Resolved! Data add-on in relation to autopay bonus

Hi guys, The following quote is from the Add-on page in self-serve: Data Add-Ons to supplement a Data Plan will be provisioned at the data speed selected in your plan. If you have a Talk and/or Text Plan only with no data, the Data Add-Ons available ...

Resolved! Having a problem sending a work ticket

What is a phone number that I can call a real person at Public Mobile

Resolved! .

Resolved! Activation Time

I have a plan with fido, and it restarts the 15th of every month. Today is the 5th. If i activate my PM sim card now, would i be paying for a cycle that starts as of today - and have two plans going on at once? Or would it better to wait until the la...

Resolved! Iphone 13

When will public mobile be supported on iphone 13?

Resolved! Activation unsuccessful porting problem

Public network unavailable

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