where is my pin information

[britaniola12]

cant find my pin information. do i even have a pin

[BKNS27]

@britaniola12 

You would have create your own PIN number when you activate your SIM.

Did you activated the SIM or was it done at a PM retailer?

[softech · Accepted solution]

@britaniola12   You might have got a PIN from the text in the beginning when you joined, 

If not, you will have to open ticket with PM Support to have that reset:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Reset PIN", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RossN]

@britaniola12 yes you got one when you activated , if you lost it you will need to contact customer service 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Dunkman]

@britaniola12 

You would have chosen your PIN when you first activated your SIM card.  Public mobile in the past use to send a text with your PIN.  

If you don't know your PIN, you will likely need to contact customer service agent to reset your PIN.