Login issues

[lifranc2003]

i am having log in problems. What can I do if my account has been disabled?

[softech · Accepted solution]

@lifranc2003  if it is just a regular locked out, forgot password, you can ask PM Support to unlock the account.  But you should first try the Forgot Password link there, it is quicker.

If it has been suspended for over 90 days due to non-payment, you would not be able to get back into the account as it would have been permanently closed

to open ticket for account with PM Support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JK8]

@lifranc2003 

Has it been more than 90 days since you renewed your account?  If yes, your account would have been automatically closed.

Have you tried the Forgot your password link? If you are just locked out after too many tries, your account will unlock in about 50 minutes.

[BKNS27]

@lifranc2003 

If you tried too many time with the wrong password then you need to wait 3 hours and enter your email address then click on Forgot Password.

If you haven’t kept up with your monthly payment for longer than 90 days then your account is closed and you lost your number.