@Waynelambert59 If you login to My Account, does it show your plan is Active? Does it show August 7 as the Amount Due before date? If so, the renewal did complete and it is a service issue unrelated to payment.
Also, you can confirm the renewal did complete in the Transaction log : https://selfserve.publicmobile.ca/Overview/payment/Payment-History/ , there should be multiple lines there, a line about Autopay and 2 more lines about how the amount was used
So, if we confirmed that, now let's check your phone. What is the error showing on your phone? No SIM ? No Network? SIM not provisioned?
did you try to reboot your phone? If that didn't work , try to reseat your SIM card (power off, take sim out for a minute and put it back and power up)
Still not work, then you might want to try your SIM card in another phone if you have one around
Lastly, it is best to test your phone away from where you are located now, just in case it is a tower/antenna issue in your specific area
Let us know how it turns out
