Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Dear Public Mobile Support Team,I am writing to address a recurring problem with my Public Mobile account. Despite receiving frequent notifications stating that "...adjust your payment details..." and urging me to update my details to avoid service d...
I just activated the account yesterday. And I've got some situation here. Phone calls doesn't work. The system said 7B1 and call customer service every time when I try to make call. Thank you
Phone calls work but txt wont send or receive. Took sim out and tried different phone still did not work. Phone calls work
I have unlimited calling and text but when i make a call it is not going thru getting a message that i have utilised all my minutes. Please help to resolve the issue. There is no number provided to call the support agent. Thanks!
I am having trouble with my LG smartphone and I purchased a new flip phone from Wal-Mart online and the sim card doesn't work in it. Any ideas what the problem would be?
My daughter has a plan under her dad’s name but now he stopped paying and now she can’t use her phone. She wants to keep the same phone number with the same sim. Is there any way I create an account for her even though the phone is registered with h...
Hi, I am unable to login to my account. I have been trying for days and an error message of unauthorized access comes up. I really need to get access to my account.
Based on my tracking of Bravos and Solutions I should receive $2 for June 2023 but I did get $0.Did anybody else experience missing Community rewards?
This is the worst phone company I have ever felt with! Not only did they raise my phone without notifying me, but now I was double charged $28 and I cant find anyone responsible! I am extremely frustrated and what makes it worse is that I cannot log ...
I am out of the country for several months and am not able to access my account because I can’t receive the authentication code (it’s going to my number which has no service here). I need to cancel that account since I’m not using it. How do I procee...
I can't change my cridit card on the account to pay my bill
bought a 5g connection for 65 dollars and top of 15 dollars for international callsGot installed e sim but there were network issues all the time have chat history of six days tried everything there agent told me to but still no results So I thought ...
please advise how to resolve an issue of no service after being double billed.
Hello, what do I do if I was charged the total cost of my plan and my loyalty, refer a friend, and auto pay rewards were not applied/taken off my bill?
hello my name is Axxxxx Txxxx i need help with getting account pin how can i get that.Edit by Dunkman: removed personal information
Created another account with a new email because it said could have 2 accounts under one email. So did that created an account paid for subscription and selected eSim all was good then when i got the email confirmation inwas get in my partners phone ...
How do I set up automatic payment? I can't find it anywhere! So frustrating.
My e sim got deleted they are not sending newcode and telling meto put physical simIt will take long to order and recive oneCan I buy other provider physical sim and activate it in public
Good morning, I have a question and a comment about the ever safe feature. How can you turn off this feature? I should be able to sign in from any device if I choose to without two factor authentication. Now two factor authentication is the default ...
I’m going on vacation in the United States and I want to be able to use my phone. What steps would I have to take to achieve.
Hi, Pre-Authorized Payment CAD 2 was applied to my account on June 30,2023 automatically ( I didn't do it and didn't want it) and therefore. Payment was also made automatically.Please, advise how I can unsubscribe from Pre-Authorized payment .Tha...
I want to go back to basic. When I am back in the UK, trying to add funds to my account is impossible, as you ask for a telephone number and in the UK, I cannot use the mobile number I have with you. I had given you a Canadian landline, which I can u...
Hi there, I am pretty sure I cancelled my subscription but never received any formal confirmation. When I sign into my account I just getting error messaged or it appears to continuously load with no results. Can you please confirm I have cancelled s...
I locked my sim card need a puk code to unlock it
I am on vacation in the US and have added the US plan with data. Calls and texts work fine, connected to t mobile but the data won’t work. It connects and shows an E but I can’t actually do anything with it, not even email or whatsapp messages and go...
I’ve been going back and forth in the chats for 3 weeks to get my account that says it needs to be activated when it is already activated back. i have no access to myaccount page because all i see is this the chat support told me to wait hours and h...
Created eversafe account "successfully", but now every time I click on the Sign In --> My Account, it just simply loads: https://publicmobile.ca/en/on/ Please help as I can't login to do anything...can login to this site but it's useless as I can't m...
Hi,how do I get in touch with the moderator for public mobile?
@CS_Agent Hi, I’m having issues with inbound calls and some inbound text messages. I joined Public Mobile on Wednesday, and I’ve been able to do outbound calls/text and data no issues. All inbound calls are still going to my old phone connected with ...
