Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The usage history download only provides a few days of history. I want to download 90 days. It's broken. The old website provided a download of 90 days.
So I ordered a SIM card, the payment was realized I got charged and never got a confirmation of Shipping or a order number.What could I do? it's been more than the '10' Days stated on the buying process and no SIM has arrived.
Inapprpropriate content removed. Racism will not be tolerated.
@CS_Agent20 off monthly for 15 months is not applied from Black Friday offer, we connected on November 27th, 2022, we bought SIM cards for two users/numbers.
My friend is visiting Canada from the US. So they connected to a Canadian carrier while roaming in Canada. I seem to recall that there was a prefix that could be input prior to entering a US phone number that allowed one to call without long distance...
Can I make calls from Canada to Fiji ? And if yes what international pal. Do I purchase ?
I am not expecting to get many solutions but I hopefully I am surprised!I own a Light Phone (no internet access, no apps). I cannot change any sim settings from the phone and need Public to do it from their end. I cannot see the option to contact the...
I understand that PM has now turned off the $15 and $25 plans form their browser. But are they missing a trick in doing so, as prospective users will look at the browsers only (they are not going to install app just for browsing plans) and will go to...
Hello, how can i receive copy of the receipt by email? I think it is not a fair practice to charge a credit card without sending receipts. Yes, I know I can view receipt online. However, should I not be notified of a charge when it is being made?It i...
Hi I just want to ask about the signal connection of PUBLIC MOBILE in U.S if do you have, because my job is need to go in U.S everyday in different area may i know if the signal connection and the internet service of public mobile is good or not in t...
Hi,This is becoming more of an issue recently. I ported my number from Telus several years ago. To my knowledge it was never a VOIP number.Anyone know a fix for this?
Hi. I am leaving the country so I need to cancel my plans. I googled how to cancel my plan and the answers were just remove the card info from payment setting, which is impossible right now.Is unsubscribing the only option to cancel the phone plan?
I have two friends that have used my referral code and yet I have not had a referral on my account. How long does it take to process?
I can't login to my account because the device is lost (with the SIM card) and the EverSafe code is being sent to that number. This seems like a failed system. Please help me get into my account.
I signed up and activated my account yesterday. I added the referral code at checkout and didn't notice a change in the total thinking that it will be applied on the next invoice. But now my account is showing the bill amount for next month without a...
It says invalid SIM / SOS onlyIt was working fine beforewhen I reboot the iPhone it works then same message again
I have been trying to request a port transfer from PM to another carrier but I am not getting the SMS to my phone. I have tired to take out the SIM and put it back in but it is still not working. What can I do?
Hi!I was offered a promotion through text message and it wasn’t applied to my account. Now what do I do?
I need to call Paraguay, how do I do it?
Someone is using my phone number for fraud. What do I do?
How do I get a hold of a customer service agent
Need information for becoming a new customer. Is there any possibility of chatting with a Human-agent for getting information about porting to an active Public Mobile phone number? Also changing the due date for payment? I am looking to get the low...
When I log into my account I tick trusted device. On my next log in I am asked for a two step verification code again. Is this a system glitch? Thx
Umidigi g1 max,I can't for the life of me get the data to work no matter what apn settings I use.Calling and texting is fine. Someone help
Hello! I paid for an ESim but I cannot download the app since my phone is set to another country, I am only here temporarily. Is there any way around this or to get physical sim without paying extra?
I paid for e sim activation that did not work. It cost me 50.00. I then ordered 2 sim cards and paid 20 + tax. I need help.
I lost my community name with Eversafe. I bravoed this, asked CS for a return to the old one. The new one disappeared, so I tried to log in with the old. That was already taken, I assume by me. I decided to check the new one, it was accepted. Ho...
Hi friends,my plan expired today and I don’t have enough money to renew my normal monthly plan. Is there any way to make my phone work again with the $5 credit I still have, and 29 points?
@Typhon - can you provide the link this article is located at. I could search it, but well if you have it open
I already finished using my data plan this month as I continue using data it doesn't seems to use my add on bonus see attachment why?
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