Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
HiI've gone ahead and activated my plan , just waiting on confirmation. I don't need to pay for the add on roaming etc correct? It's already included in my Canada /US plan? Thanks
I seem to have misplaced my PM sim card when I took it out of my phone and can't seem to locate it... is there a way to get another PM SIM card as a replacement and keep the same number. Or another way to keep the same number?? Thanks!
As most of people living in Canada are immigrants and they do need to go to their native countries once in a while, in such cases how to get text messages for OTP.Please let me know what option are available.Thanks,P-CH
hey folks, I know some of you see the subject and think just go and get the carrier to unlock the phone. however I have been using public for a while. I bought my daughter a plan as well, I had an iPhone XR she has iPhone 6s. I upgraded my Phone and ...
i broke my phone so need to get a new sim. I already have a public mobile account When i try to activate my new phone it wont let me use the number I have with public mobile already. I have not activated the new sim card yet as I want to get this ...
Hi I had a 90 days plan that I changed to the black Friday $34 for 50 gigs 5 G plan. I chose the option to change on renewal date which was Dec 24. It is now dec 25 and my plan changed to $34 30 gigs 4G. Which is not what I chose. Please help me chan...
The problem of charging. I charged 26.88 when I registered. Could you tell me how to solve the problem. Do you want to retune one immediately? I paid my friend drefer code once, but I don not have a ten-yuan voucher in my account.
I'm leaving for the US-Florida tomorrow December 26th for 3 months.If I purchase the Canada/US plan $65/month will I have full coverage to be able to call, text etc in the US & back to Canada with no other charges? Does this plan work in the US?I've ...
@CS_Agent I'd like to change my current plan to the new boxing day promo for $24 4GB on 4G. Can someone help me make this change please? Been with Public Mobile for a number of years already. Thank you
I have a new iPhone. My Public Mobile eSIM is in my old iPhone.I am using the new iPhone for a trip to Mexico. I bought an eSIM from Airelo.Upon my arrival, I received text messsges (sms) which I thought was linked to my old iPhone, or public mobile ...
I posted previously about being concerned that I could not find my black Friday plan renewal confirmation anywhere. I eventually did find it and it was supposed to take effect on December 23. I just checked my account and it DID NOT apply, I have th...
I bought a Public Mobile SIM with a subscription on 10/12/2023 and I still have not received it. I would like to know what the problem is because I would like to activate my package.
Hi all,I went travelling and suspended my account for four months. Now I'm back in Canada and would like to reload some money, but I can't get to a 'my account' page. My only options are to 'resume activation' (I accidentally clicked on the boxing da...
@CS_Agent I'd like to change my current plan to the new boxing day promo for $24 4GB on 4G. Can someone help me make this change please? Been with Public Mobile for a number of years already. Thank you.
My iphone was recently broken I can’t log into my public account cause i can’t remember which email I used or the password but I need to access my public account to get into get into my iCloud which basically stores my entire life….
Hi, I have been having problems with incoming calls/texts. Whenever anyone calls me, it goes straight to voicemail for that person. But If I can call the person and it works.I just signed up today about 7 hours ago, and tried to port my number over f...
Hi, I got a new plan on another carrier, but haven't received any number transfer request from public mobile. How to transfer my number to another carrier?
I tried to set up a personal hotspot from my phone. I get the message that I have to contact Public mobile to enable personal hotspot on my account. But I am not having any success in contacting public mobile to do that . Any suggestions?
I am travelling to the US and not planning on purchasing the roaming add-on as I'm not planning to use anything outside of wifi. On my old plan (with a different company) I would turn roaming off when traveling to the US and would still be able to re...
Hi,Good day and happy holidays!I have been a long time customer of Public Mobile. I am interested in the boxing day special: $24/month plan for 4GB data at a 4G speed, unlimited canada-wide minutes and message plus unlimited international text and pi...
I have been trying to change my plan to something a little cheaper and when I view different plans I can see them all but when I go into the change subscription part it only shows two 3G packages and nothing else.
Hi,Good afternoon and Happy Holiday!I see public mobile have a $24/month plan for 4GB data at a 4G speed, unlimited canada-wide minutes and message plus unlimited international text and picture messaging. Can you please help me change my current pl...
