Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to understand the implications of the roaming warning on PM site. I know AT&T/TMo are turning off 2G and 3G networks, and seem to require VoLTE (Voice over LTE) capability for a handset to work (ran into trouble with this a year ago, which I p...
My new 4g plan didn't activate on new payment cycle. I have screenshots of date when it said it would change. It says my old plan in my account still, don't know what to do or who to contact?
I activated my phone and ported my number. Now my old sim does not work and Public Mobile does not work. I now do not have text, phone, or nothing sadly. I submitted a ticket, but wanted to also check out here just in case I missed anything.
I have been billed twice and contacted my bank who say they just charge what Public Mobile sends them. So, after trying many hours to get back here, we have bank statements and confirmation numbers that show we were indeed billed twice. How do we re...
Left a few years ago to get the lucrative $40 for 8GB 4G Koodo deal...fought for an extra 2GB along the way and then recently got the $45 for 20GB deal with Koodo, only to find out by doing so, I accepted a plan that allows them to cap my 4G speeds ...
I requested that my number be ported from my previous provider to Public Mobile and the request was made, but I never received the confirmation text message. My previous provider is now saying that the port must be requested again to proceed. Please ...
I have a used and wiped Blackberry 10 OS phone that I have inserted my Public Mobile SIM card into (it works fine on another Blackberry 10 OS phone) and I get the following message on the SIN Card settings menu: Your current SIM card requires one or ...
How long does the switch from my old 3G to 4g plan take. My account shows the new plan but speed test says the opposite. 4G is slower than 3G rn
Just a techy nerd question ... Is 4g connecting to the exact same bands, just less throttled, but the same actual connection as 3g? Or are there more bands under 4g? Anxiously awaiting either a smaller data bucket cheaper plan (say 2gb for $30 or som...
i want to update my credit card information
how to set up another community account
I am new to public i was given Error code 837and a message said to change my region from ONi am in BC and have no idea what this means
Hi, I have two teens with public mobile accounts, and I can’t remember second email address I used. All attempts to reset email have not worked, and I think I locked myself out of first son’s account! Then when I get through to Simon, I have to enter...
Hey, guys, I wish I was not the only one wondering why the data usage measurements were different between my phone and my Public Mobile online account website. It's been at the range of 7MB~12MB, of course, the PM server was always MORE, could it be ...
Hello. I upgraded from the $25 to $40 plan today which has only 5 gb of data and I see there’s a promotion on for 15 gb at the same price today. Can you please cancel my current $40 5 gb plan I signed up for today and upgrade me to the $40 15 gb plan...
can I buy a voucher and wait a few months to use it? Or does it expire at some point if I haven’t applied it?
Had an old plan of 5gigs at 3G for $30. Plan was supposed to change on renewal date to 15gigs at 4g for $40. Was billed the $40 but plan is still 5gigs at 3G. What do I do ?
I foregot email and passward to public mobile.I canot log in my account. How I solve my problem?
I have a new sim card because my old one isnt working and I am wondering how to change the number on my account?Thanks Sam
Hi Public mobile community,Would really appreciate it if someone can help me with the issue I'm struggling with for a 2nd week already.Situation:Have a phone Samsung Galaxy Note10+, model SM-N975U. The phone was gifted to me. I know it was bought and...
What did I do wrong? I'd like to correct whatever I did wrong so that it won't be auto marked as spam.
is it worthwhile to update sim to new sim?Any change in Sim Card since 2016? I know Freedom use to suggest change the sim card over the years (they said to ensure the new sims give faster access / speed - not sure if true)
Why my account got suspended? I had auto payments since the beginning.
I ported my Fido number to PM this morning. I got text from Fido for confirmation. I text yes to it. Now my PM sim changed to Fido number. But my Fido sim still working. I can call from my PM sim but all incoming calls are going to Fido sim. I can te...
I purchased $20 of US data this morning and I have been billed on my visa for it but it’s not on my phone I’m now in Hawaii with no data
My wife got a new public mobile sim card and we activate it, when we are making out going calls all things are working but when we call the number someone else is picking up the phone. How is it possible? What should we do?
I messed up my number port from koodo. Now my koodo account is closed. And neither sim card koodo or piblic mobile is working. Can some one help.
I can not receive phone calls or text messages to my new phone with Publicmobile and I ported my old number from Comwave 4 (Four) days ago. How ling does it take?
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