Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can’t seem to be able to access my account. Can anyone help?
Hello my name is Albert and my father gave a referral code to me to use so we can both benefit from the $25 promotion that was ongoing up to Sept 30 but my father and I don't see the $ 25 ( $5 off every month up to 5 months) on our upcoming bills. We...
Checking on the status of the SIM Card I ordered.Order # 310244
Good morning.I would like to switch my daughter's phone from Koodo to Public Mobile. What are the steps to take? Will it require a new SIM for the phone? Also is it possible to only add one of your plans or add ons to her phone with Koodo operator? T...
Paid Total amount 10/07/22 and this morning 10/11/22 Had to make another Payment full amount. What gives ?
I've tried to reset my password and I keep getting an error saying to try again later...which I did like 3 more times and still nothing. Can someone help me?
My account got deactivated. I had to activate another account. A message was sent saying insufficient funds. I have a automatic deduction from my Mastercard and this was confirmed by Mastercard that this was public mobile who had the account deactiva...
Hello team,my ********* se activate my account. edited by moderator
I want to sign my wife up for a Public Mobile Account. I get to the end of the sign-up process and my credit cards are not accepted. I tried two of them, including the one I use for my account. I have entered all of the info properly. I used a differ...
I purchased a talk and text Add-On for the US last week. When I was in the US, calls and texts didn't go through. Why? I wasted my money for nothing. Can someone explain what happened. Did I do something wrong? Thank you for your help. Jan Hartford
CAN YOU PLEASE LET ME HAVE THE DETAILS OF MY ACCOUNT.YOU DID NOT RECEIVE MY PAYMENT AND I DO NOT KNOW WHY
I can't receive texts and calls from some numbers.I receive from Public Mobile users, but Bell, and Rogers and who-knows what else doesn't even show a missed call.What is going on?
i had an error 837 for Activating your SIM card.?????
I got a text saying you didn't receive my payment. How do I pay that on credit card
HI, How do I register for 911 Text Services? I had surgery on my neck and I am unable to speak. I was told to register for 911 text, but the website is outdated and I can't figure it out. Could someone guide me on the process?
I am located on Prince Edward Island. I have a Public Mobile plan which includes data. Since Fiona, I can’t access / use this data. Are others having problems with there data usage on the Island or elsewhere?
Again, I'd like to acknowledge that I absolutely appreciated the one time exception. Just curious what other thoughts are on this?¿
after trying editing etc and no luck chatbots advise worked here it isTap on the followingsettingssystem or system managementreset or reset optionsreset network settingsenter password if needed
I want to forward calls from a specific phone number (the intercom) to my houseguest's mobile phone so they can answer the door while I'm away. Is there a way to do this?I do not want to forward all my calls, just the ones from this number.
I messed up voucher pins too many times on a phone call at *611 and got directed here. What do I do to fix this
Hi, my parents' $15 plan originally had unlimited incoming calls. For some reason, this month, their incoming calls started using up their 100 minutes, so now they don't have many minutes left within the first few days of the billing cycle. I am wond...
Hello,I have used xxxxxxxx to reset password, and it said Success (see below). But when I go to My account using the new password, it didn't work.Could you please help ASAP as i need my phone to access my work. Regards,Shenyi Edit by Dunkman: remo...
I want to get my request to change plan.
How do I change the email associated with my Public Mobile account? My account is tied to an email that no longer exists, so I cannot log in because I can't verify my identity. I can't find the option to receive an SMS, so I'm locked out. Please adv...
Hi, On September 29 I upgraded my account to have unlimited Canada wide minutes and 3GB of data for $35. With HST, the total cam to $40.25. I was looking at the credit card statement though and it shows me as being billed twice for $40.25 on Septe...
WTH is going on with this crappy site! HONEST TO GOD I am so freaking fed up with there always being one issue or another when it comes to this site- this company. Everytime I try to log in to my self serve account I get this stupid error message. No...
I keep getting a recording saying I do not have an active plan on my account??? we have been using this phone number for over 12 months. please can someone help me, i can not receive or make or recieve calls
I have ordered SIM card online. My card is charged but I got an email that the payment was not processed. Please advise on this issue.
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