Community

5G Speeds not preforming. Help

Anyone in central Alberta having 5G issues? My phone is on 5G 20G plan, and I am only getting 43mbps DL and 10mbps up all times of day, tested on different towers and same result. Wtf ? I want a discount from PM for way less than advertised speeds. I...

Can't access my account to add topup voucher

Can't access my account through the app or *611 to add a tipup voucher.

us romaing not work

I buy us roaming-unlimitted 15 days , it is not work. somebody can answer me

Access another account

I need

$10 Referral Credit

Someone referred me to public mobile and I used his referral code during activation but I am yet to receive the $10 credit neither as he. It is almost 30 days since I activated my number. How do I get the credit? 

Transfer from koodo

Switch existing plan

Can I switch existing plan to boxing day offered plan?

Transfer phone number

I provided incorrect imei number. So transfer of my phone number to public is stuck. My current provider sees the wrong imei alert but says public mobile needs to contact me

Thinking of Joining Public Mobile?

So that annoying pop up comes on my phone each time I sign on. Really? Who's bright idea was that? I'm already a client. Anyone know how to disable permanently? If I leave the page and go back to the main page it's there and I have to x out.

Problems with eversafe

I can’t login to my public mobile account because of the eversafe. I was transferring a phone number but there were problems and the transfer was cancelled. I can’t receive messages from the number, but eversafe won’t let me login without receiving a...

$24 4GB 4G Plan Free Physical SIM - How is it Provided?

I have a referral that would like to sign up but needs a Physical SIM- what is the process?Purchase card in signup process and need to wait for shipment by mail?Is a credit provided on account and they can pick up a Physical SIM at Telus stores?I hav...

Give existing customers boxing day deals.

We the loyal paying customers deserve the boxing day deals.

Phone number transfer

I am a new customer and I thought I got the E-SIM card and transferred my current number but now I have no service and my phone says "no sim". Does it take some time or did I do something wrong?

No "More is Merrier"?

So, it's official that Public Mobile didn't offer their loyal customers "More Is Merrier" gifts this year?

Wrong Shipping Address

Hi, can you update my shipping address my SIM card will get delivered to? The one I used on sign-up was wrong.

No data in California, with 3GB Data Add-on

Hello Community.iPhone esim user here.40GB plan with 3GB US Data Add-on purchased over 4 days ago.I set my esim to primary and turned on roaming.my APN is the defualt isp.mb.com with blank user/passI have full bars, 5g Verizon Carrier Anyone have som...

trying to activate new account and app will not work

Hi I am a new customer and have my new public mobile SIM card. I recently downloaded the app and tried to login to officially start my account and use the recently sent SIM card. When I click the login button a white loading screen comes up and never...

Traveling to Nicaragua

Hi is there a subscription for central America? I need to have access to my phone number. Nicaragua is the country I'm staying in the longest. Any information would be great thanks!

My number is used for scam calls

Hi,I received a call this morning from a lady and her husband stating that I called them and spoke in English about Bitcoin and other things.i have never called them and I always speak in French.it seems like someone is using my number for scam calls...

Payment issue

It says “Payment Failed! Please try again or use a different payment method.” No matter what card I use. All my cards work fine though.

Iphone14

Iphone14 works on 3G 

Ordered a SIM 10 years ago and still havent received it ?!

Hi All,I'm in Canada for around 25 days.  I ordered a SIM card 10 days ago and still havent received anything.  At this stage, I have lost a considerable amount of money out of using my overseas mobile carrier and wish to cancel my public mobile mont...

New plan

I have a subscription where I pre-pay for 3 months at one time. If i switch my plan part way through that, is it possible to get any of that money back? 

Plan/Subscription change

Just joined Public Mobile by choosing a $39 plan 40 gb data. Just saw a similar plan that offers 50gb along with calls for same price. If I decide to change subscription it’s asking me to pay again. How can I change my plan considering that I just jo...

New customer, My SIM card never came

Hi.I am trying to set up my account. I have been waiting for my SIM card since December 8th (presently 10 business days), the mail has already come and still no SIM card. I tried filing a support ticket, but I don't have an order number to get suppor...