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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New SIM Card Design.

Resolved! Charged twice

Guys, I was charged twice and I don’t know what’s going on. Could someone please help me with this issue?

Resolved! Service Issues

I have no service on my phone, my friend use the same sim but he’s sim card is working just fine. But I have no service on mine it only shows Sos. Please help

I can't update my credit card info in subscriptions - help!

I've tried using different browsers, different computers. Public mobile agent said use chrome, and clear my history, cache and cookies, I did all that, still no joy. Always get the error message "Oops! Something went wrong, please try again later."...

Resolved! Is my number stuck in limbo? (Porting out eSim)

Hey everyone, This afternoon I decided to port my number to Koodo, the rep setup my account and initiated the transfer, I waited until I hit "yes" to the text message from Public Mobile and then put in the Koodo sim, and deleted the eSim. It's been a...

Resolved! Private messages

The cs agent asked me to reply via private message and I can’t find anywhere to respond to him via private message… I’ve never felt so helpless and frustrated

Refund

Hi there,A friend just had his auto renew of 3 month period charged yesterday (charged him 100 something dollars) but now he is leaving for another carrier. How do we get partial refund for him? Thank you.

6UT1 message with some US numbers

Hi there,I I’m experiencing an issue calling certain numbers in the states. I get a 6UT1 error, despite having long distance minutes available in my account. I know the number I’m calling is valid because my son (also on public mobile) can get thro...

Resolved! New activation

I have confirmation for my new subscription, public mobile cant find my account info? what is next?

Resolved! Over seas and can't access my account

Can someone please let me know who I can privately message regarding my account ? Ive had to create this one ti access Community as I urgently need to be able to bypass the new verification system with I did know about until yesterday to get back in...

Data running out before end of month

Hi,If my data runs out before the end of the month, can I buy another subscription or do I have to wait until the end of my current month subscription?

Resolved! Missing rewards

Hello, I switched from a 90 day subscription to a 30 day subscription back in January and seems like I’m owed reward credits. It should be $5x2 + $2x2 + $1x2 = $16. Thank you!

No service

Yesterday, I first signed up and pre-paid for a service package with Public Mobile. My PM Account was confirmed to be in place and paid. I then worked through the process of becoming a Public Mobile customer by confirming that the SIM card in my Pixe...

Resolved! Issue with making and receiving calls and txts

since the switch to this app I’ve been unable to make or receive txts or calls I’ve been locked out of my account for 3 days so any ticket I submitted has been closed and now I can’t submit a ticket it keeps saying error xxx has anyone had/have this ...

Resolved! How Do I Get Customer Support???

I paid for a subscription but then the screen went away and there’s no next steps. I need help to set up my phone. SIM is in but I do not even have a phone number yet. Please help!

Resolved! Refund mistake purchasing addones

Hello I wanted to know if I can get a refund on a wrong purchase. I accidentally goy us roaming instead of data.

Resolved! Lost Phone and Multi Factor Authentication

I just lost my phone and would like to put my services on hold. I understand that I have to log into my Ac count to do this. However, when I try to log into my Account the Multi - Factor Authentication Code is sent to my Phone, which I have lost.How ...

Plan renewal

Hi I was wondering if it's possible to renew my plan a day early if so how would I do it

Resolved! Permanent suspend

I had some issues logging into app and I got an email saying account permanent suspended. How do I get it back

Resolved! US talk, text, data time to activate?

Hi. Currently in the US and need to renew my add-on. Payment made but still can’t make a call. Says all minutes used up. How long does it take for this to get activated?

When people call locally they get a long distances message

When people call locally they get a long distances message saying to put a 1 in front of my number. When they do they get a message saying it's not a long distances call. I tried changing my sim card, and my number, but both have not changed anything...

Resolved! Esim

Trying to activate my eSIM and it says Unable to activate eSIM. restarted phone, Reset networks, taken out old sim. Still won’t activate.

Resolved! Activation

I am trying to setup an Easyphone Chaperon T100, but these phones do not have internet access, so I cannot download your app.How do I set this up?

Another poor reception complaint

So moved to an area just north of Sudbury about a year ago where the closest (Bell) tower is ~5k away. We have a cell booster pointed at the tower, and reception has been ok, not great, but in the past few weeks reception quality has significantly d...

Transferring number - confirmation that it worked?

How long should I wait before I know porting my number has worked? Currently I have answered my old provider's confirmation text, but I haven't heard anything back, and I know that that eSIM is still the one with access to the phone #. Should I expec...

Resolved! eSIM

How do I know if my eSIM have been received on my end, cause it’s doesn’t tell me that I ha PM provider.

Resolved! Very poor phone reception

I have an Iphone 14 plus. The last 2 weeks or so my phone reception is terrible. Most of the time when people call it drops and I have to call back. If we get to chat it’s very broken up and echos. I tried all the recommendations of turning off phone...

Resolved! name and address of my account.

I helped a friend set up an account a couple of years ago. A few months ago I set up my own account. Now Public has welcomed me using *his* name! I don't now how deep the mix up might be, but a starting point is to access my account information. I c...

Account Access

I can't login to account and rest password despite secure code sent to my phone. I would like to do some add ons and don't have the access to do this.

payment

your system will not accept my card.

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