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Transfer to esim from Koodo not working

caperme
Great Neighbour / Super Voisin

It fails after accepting payment and me entering the phone # and iemi #

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2 REPLIES 2

BKNS27
Mayor / Maire

@caperme 

This should be an easy fix. Just contact a CS_Agent for help at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Handy1
Mayor / Maire

@caperme  Is this Koodo pre paid like PM or post paid . If pre paid you need support to help you transfer the number . If post paid using the IMeI could be the issue it’s not needed ignore IMEI @caperme @and just give Koodo account number . I’ll send you the porting team phone number private message and they ca re trigger the port request for you 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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