Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey I am experiencing adding a payment method issues with adding a debit/credit card. Has anyone had similar experiences and were able to find resolutions?
Isnt there anyone there to reply that I need my account suspended as of today...?
Looking for input. Have a 4g plan and wanted to know if switching to 5g I would notice a big difference and if the 250 mbps is too restrictive or is ok for most using the plans?Thanks for any feedback. BBreck
Recently I ported my spouse to PM from telus but didn't see my code anywhere to receive my $1.00 off per month. What did I miss and how do I correct this.
Hello, I am having massive issues with trying to get my fiance's email and phone number activated. I've been trying for two days and I am really getting mad. I paid for his phone to be active and he has no number to use. Please help.
Never mind. Contacting customer support
I have transfered from Fizz to Public Mobile. I didn't respond to Fizz's message to accept the transfert in time, so they cancelled it on their side. I called them and they said that Public Mobile has to remake a demand for the transfert. I have alre...
Cannot add top up voucher?Chatbot not workingCannot contact public mobile Help
I'm a new customer. I successfully login into my account and click "Resume Activation" button. However, it takes me back to the login page which I cannot go through: login/password are constantly reported as incorrect.
Under subscriptions, an option for a 'top' add on is shown for talk,text, and 3G data. I can't find it when I go to purchase it. Any recommendations?
I purchased a sim card that I'm trying to set up on my son's phone, using my email account. I think I may have done something incorrectly as I'm unable to get it to work. I purchased a subscription plan thats attached to my email but I can't get the ...
I don’t get my credit for my referral?
I purchased data US data add on for my trip and it was working fine yesterday. But I noticed that it's been finicky today. I had no data at one point and saw the bar at the top of my phone switch from "5G" to "R" a bunch of times as if trying to conn...
Hi there, I've had the $15/month plan for about 6 years now. (edit: I've been with Public Mobile for 6 years on this plan, and I started with the $10/month plan that is now gone. I swapped to the $15/month plan to take advantage of the minutes and te...
Hi,My current plan is Sep 29-Dec 28. I want to change my plan to the Canada-US plan to use now (instead of waiting for my plan to renew). Is there any way that I can be credited the remaining 2 months and use that towards the new plan?
Hi everyone!My daughter lost her phone. I tried to log into her account, but they asked me to enter the code from SMS. First step - they ask for a code from e-mail, and the second from SMS, but I don't have a phone to do it.Chatting with a bot has no...
Hello,I ported my number over a couple of days ago and couldn’t figure out why it didn't work. Stupid me is just now realizing that there were numerous texts sent to my old phone (from Telus) asking me to reply with yes. Question is now, how can I re...
I just signed up and paid for 3 months and thought my sim card would work....not compatible it says and yet I can figure out how to purchase a sim card for the $5 it says in my new subscription and the app or web browser wont allow me any further on ...
I’m looking to buy a new iPhone 15 and transfer my public mobile SIM card from my current iPhone 7. What are the steps? Will I be able to keep my number?
Phone for some reason can't make or receive calls/texts or use data. To contact customer support I need to log in, to log in I need authentication code but I can't get authentication code because I can't receive texts.
After i ported my number i still cannot receive any text messages andci don't understand why, this has literally never happened before, do u need to change my number please help,
Hi CS_Agents, please help. I have been locked out of my account all day. Waited 3 hours and the system keeps rejecting my information. I had to create a new account to post this.
I had trouble while installing eSIM and PM tech assigned a temp number to me, how do I access that number?I turned off/on my phone as they instructed but there is no way for me to access the temp number to receive necessary confirmation code etc now ...
where or how to get my account number for online payment
I check my bank statements and they say that my wife and I got charged for $63.25.our plan was $55 for 50Gigbut under my account on the app as well as online it says $39 for 20Gig. And under payment history states they only took $39.i am confused a...
I can get incoming calls, but I can’t make outgoing calls. Thanks for your help with this.
If I cancel my plan 2 weeks before my next billing period, do I get refunded?
@CS_Agent I recently purchased the U.S. roaming/ talk-and-text package to use in the States, however it didn't work at all. The customer service page is also broken, and apparently this is the only way to contact customer support. I'm requesting a re...
