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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unable to login

Need help here. I cannot logon to my account. I tried resetting the password but get the following error "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" I don't have my account details so I cannot log a ticket. My PIN doesn't work so I cannot lo...

Resolved! Public Mobile charged me even after I closed my account and auto pay

I closed my pre-paid Public Mobile account mid-February, but to my surprise I was charged the same amount as usual on March 01.How can I request a refund and prevent the same thing from happening next month? Thanks,

Resolved! My account is paid monthly on Auto Pay. Why would it say “Plan Expired”?

Why does my account say “ plan expired”?

No One Cares At PM

On December 27 my plan and my account became a disaster. I had 3 renewal dates between Dec 15th and Jan 13th. Every two weeks I get charged eight dollars for an add-on by the system. On March 5th after the agent refunded the money once the saw I did ...

Jackpot

I know this infamous new points program has a jackpot option for redemption of points. Currently it looks like there is a draw for 3 iPhone 13s and a draw for beats ear buds. Not sure if there have been any other draw prior to this or these are still...

Resolved! Holliday gift

I git a text on Dec. 22/21 that I would instantly get 500 international min. and 2 gig of data if I replyed "yes", so I did. I never got it.

Will the old Public Rewards Program be phased out?

I chose not to opt in to the new Public Points program because I don't think it's worth it. Will the old Public Rewards program eventually be phased out? I would seriously consider leaving Public Mobile if this were to happen.

payment

1. my program is 15 per month, but they charged me 24 a month, please explain why2. how to get my voice mail, there is a password? how to get it?

Resolved! Images and Calls

2 things:I cannot send or receive images even though my plan includes them. I use an iPhone 7 plus and MMS messages are on. Apart from that, I can only receive messages from other Public Mobile users like my son. He has a Xiaomi Redmi Note 8 Pro that...

Resolved! Can not receive calls from Bell

My number can receive calls from telus providers but not from Bell. If a Bell user tries to call a busy tone occurs.

Resolved! My phone number was changed this morning.

I have been using my phone number with public mobile for quite some time. Today, the number was changed. Not sure why. This caused all kinds of confusion for people I was texting and calling. It wasn't obvious on my end until I checked my phone numbe...

Resolved! Android to Android Texting

When I was with Koodo, I sometimes had it where if I sent a text to another android user it would be a blue bubble where I could see if it was read etc (similar to iMessage). I read somewhere it was advanced messaging as opposed to the typical SMS. O...

Resolved! cant get into my other account

cant get into other account to update credit card, the password wont work and neither will the security guestions

Resolved! getting a service ticket

How can I get in touch with someone about porting my phone numbers to my new provider

Resolved! Registration System Sucks X30

I have tried more than 30 times to register, change password, remember security question, put in a new password, renew my account that has been cancelled because visa card is expired and need to update new information. This is beyond maddness. FYI I...

Resolved! Unable to Process Transaction

Hello. Tried to input a new credit card to make a payment and received this error:Unable to Process Transaction. Called my CC and they assured me my CC is working. Last used yesterday. Contacted a Public Mobile Agent who told me it will take up to 72...

Resolved! Need help

Hey i was wondering if some one could help me with a problem i cant login says my account is disabled.. . how can i get back in to my accout ? Please help. Thank you

Resolved! Sim not detecting

My sim is not getting detected by my phone. Public mobile sucks ! Everytime I restart it, it shows up public mobile but then goes away after a few secs. The number in my phone also has changed

Resolved! Changing Numbers

Hi there i am new to thisi just recently changed from bell over to publicwhat i was wondering when will you know when your old number (bell) has been changed over to the new (public)is there anything special that i have to do Thanks

Resolved! SIM appears to not be activated

I recently purchased an iPhone 8 / SIM card from Public Mobile and would like to return it for a full refund as I find the chatbot / community help pretty useless. Please provide an RGA and the instructions with an address so that I send the phone ba...

Resolved! Re-Unlocking iPhone 6S?

Hello; I am trying to remove Public Mobile as a carrier from my already-unlocked iPhone 6S so that I can put in a SIM from a different carrier, however the activation servers on Apple's end says that the SIM is not supported when I put the different ...

Resolved! Disabled Account

My automatic payment was not taken for March. Consequently my phone has been deactivated. How can I get it activated.

Resolved! Incorrect charge to my credit card

On March 8 you charged my VISA account $169.50. My normal monthly charge is $35.03 and my account is on auto-pay and my VISA card has been charged regularly for that amount every month, including this month, March, so the account is not in arrears. C...

Resolved! Reset Password

Hello, I am trying to reset my password and am unable to login. My phone service is suspended, I believe I need to update my payment information. When I try to submit a ticket I am unable to provide the information required nor use the 4 digit pin.

Resolved! Change my self-serve email

Hi team , I am trying to login in but can’t login and trying to reset my password or id but it shows that this process is disable . I need to recharge my phone , as the plan is over

Resolved! Retrieval of deactivated account

HiI have been deactivated without my knowledge. I placed my account on hold for a some time while I was out of the country. I missed the one and only email that I received which told me the 90 day period was coming up and now the account has been d...

Resolved! I have been locked out

I need my account number, but have been locked outthanks

Resolved! Public Points Balance Discrepancy

So my rewards/points page seems to be up and running now. When I scroll down to Recent Activity it shows points back of 1.75 for my $35 plan dated March 20th, and then shows 5 points for welcome bonus dated March 21st. However at the top under Public...

Resolved! Data

My plan was renewed today, and by 10am I had a text message saying I had used 95% of my data, now this is the 3rd time this has happened, I wouldn't mind if I was out and using it, but I havent left the house yet today, and I'm always connected to th...

number changed

I signed up with Public Mobile at the recommendation of several friends (switched from Bell). Public Mobile assured me I could port my number. Everything went well and I received a confirmation email on February 16th. But then on Friday, March 18th, ...

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