01-03-2024 03:05 PM - last edited on 01-04-2024 06:10 AM by computergeek541
01-03-2024 05:57 PM
No, but you can contact a moderator by direct messaging. They usually get back to you pretty quickly. Here's how.
You can contact a CS_Agent (Moderator) by private message them by clicking on the "envelope icon" on your computer.
01-03-2024 05:42 PM
No. "Traditional support" in 2024 means either live chat or phone, you're either a boomer or someone who works for public because you're defending them using a system that no other company uses. No major company would ever in their right mind let a community forum and forum agents answer your technical support and have a ridiculous 24-48hr wait time for a response lol
Can you imagine a credit card company using this sort of support system, you'd dump them immediately. I was suckered into this by the black friday deal and I admit the service is average but pricing is top notch. If I knew about the support before hand I'd have never in a million years came to public. But it seems like many others I'm gonna stick with them until next black friday.
01-03-2024 05:00 PM
@Ranabbb wrote:It's actually a real bummer, there is no "
real" traditional support unfortunately.The agents will eventually respond to you but it does take time.
@Ranabbb in your statement you can scratch out the "real" portion. There is no traditional support here is correct, but this business model is becoming more and more standard with customer service being done online and through live chat.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
01-03-2024 03:56 PM
@Newfieguy650430: As @Handy1 pointed out you can contact the support agent at the link. In my experience they get back to you very quickly in general in non peak times. During times like Christmas or New year etc response times can be slow again in my personal experience.
01-03-2024 03:12 PM
It's actually a real bummer, there is no "real" traditional support unfortunately.
The agents will eventually respond to you but it does take time.
01-03-2024 03:06 PM
No sorry everything done online @Newfieguy650430
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437