I lost my phone, I can't log into my account because it asks to input pin sent to my lost phone

[Mikemmm]

I lost my phone, I can't log into my account because it keeps asking to confirm my identity by inputting the 6 digit pin being sent to the phone that I don't have access to anymore.

Please contact me, I am feeling really stressed that I haven't been able to get help.
I made this account just to be able to post in the community because I can't log in.
I don't want to make a public post with a bunch of personal information so I'll send you all of the account details after I get a response.

[softech]

@hairbag1 not sure why "for some" and not all, but that was said "for some" by a CS agent 

[hairbag1]

@softech

 "Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead."...why only some ?...do we know if there's a way to have code sent to email on request ?

[softech]

and @Mikemmm 

Not sure if you lost the phone, if so,   use  the FindMy service to locate the phone and try a remote wipe

Apple: https://www.apple.com/ca/icloud/find-my/
                 (how to use: https://www.pcmag.com/how-to/find-a-lost-iphone)
Google: https://myaccount.google.com/find-your-phone
Samsung: https://findmymobile.samsung.com/
               (how to use: https://www.pcmag.com/how-to/how-to-find-a-lost-android-phone)

[softech]

@Mikemmm 

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID and allow you to use Email to get the code 

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Mikemmm]

I'm really worried someone stole it so please respond as fast as you can...