Help with Customer Service!!!

[Aven]

I have never encountered a more frustrating "customer service" platform. I have no ability to make or receive calls and I have submitted several tickets online and no one is getting back to me. It's been 5 DAYS!  I'm not sure at what point I just cancelled and go to another carrier. 

[Aven]

Other SIMs from other carriers do work in the phone

[Phil_Adelphus]

@Aven   If the sim works in other phones have you tried other phone's sims in your phone?  

[Aven]

Samsung A14

[hTideGnow]

hi @Aven if sim works on another phone, it is a device problem not PM"s

what phone is that?. iPhone??

[Aven]

unfortunately that didn't work. 

[Handy1]

@Aven  .be sure to update carrier profile too if it’s needed in phone settings 

[Aven]

Existing customer. Just put the SIM in a new phone. Have done a phone update and reset networks. SIM works in other phones. No Agent reply yet. thanks. New message sent. 

[Aven]

Thanks. I've sent a message to the CS_Agents. I checked my in box and there are no responses from my previous tickets. 

[hTideGnow]

hi @Aven 

new customer or existing?

try Reset All Networks on your phone 

and did you try thr sim in another phone??

and you checked Community inbox for agent reply??

And please message them again ,   please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Aven  Have you checked your inbox for their reply use this link to check for reply 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply submit another ticket using this direct link @Aven 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437