Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,My Dad lost his phone and is currently travelling in the US. He will be back in Canada soon but not back in our home province yet. I told him to get a new sim at a telus store. We are unable to log him into his online account because it keeps a...
extra- on the 90 day plans for opting out of the points system entirely… can we get the option to pick a different way.
I have transferred my number from prepaid Virgin mobile. On my new phone, I can make outgoing calls with my transferred number. But, anything incoming (text or phone call), goes to my old phone. Help?
I am writing this to help others port from Zoomer (Cityfone) to Public Mobile.I activated my Public Mobile account and began the port-out process from Zoomer on June 23, 2023 for the recent $39/20GB plan (since Zoomer offered $39/6GB and I thought I ...
I purchased an extra 1GB of data and paid you $15 for it, but it had not been add to my account. I’m now out of data and need it please
I need someone to help me asap. I'm trying to activate this Sim card to plan for this person's phone. For his birthday. This phone doesn't accept esim. So I've paid the plan. I would like my money y back. Please ensure someone contacts me as I. Out 5...
I made an account for my spouse but I didn't see where to put the refer a friend so I can get the 1$ off my bill and she can get the 10$ off her bill.Does her account with the old provider cancel automatically when the public account is activated. Ho...
So its monday morning, my phone had worked most of the time on the weekend. Now it is showing no No ServiceI have tried to restart the phone, start in safe mode, reset setting to no avail. I have tried a different sim, works fine. Any other thoughts ...
I just joined Public mobile a couple days ago. I'm helping my wife switch to Public mobile today as well and have tried to enter my referral code but keep getting a message that there's a referral code error. Is there something I'm missing, like poss...
I've been with public mobile for a while now and out of the blue my phone number changed to a completely different number. Why did this happen and how can I get my old number back? @CS_Agent
Everything has changed since I was last here, so I am not sure how to get a support ticket. I have a primary, personal Public Mobile # and SIM and had a secondary one that I had printed on stationery and social media. I did not use it immediately, t...
Three days ago, I bought 3G data for $30, as I saw "Any unused data or minutes will roll over to your next subscription", shown in the screenshot. I don't use much data and thought 3G can last me a long time. Then I found out it's going to expire in...
I would like to load some apps on my cellphone that I don't have to pay for. How do I know which ones cost to load? Like Toronto Transit System, google maps, etc.
I have a friend who is visiting me and I want to get the prepaid for them but they will go back after 5 months or so. So how do I stop their prepaid subscription but retain their number and sim?
Hi, I have 4 gig (plus1) monthly package but received a msg from Public Mobile that i had used all my data allotted for the month when i had used only 2 gigs, then my data stopped working.
Hi I am unable to or not receiving texts from the following number: +1 (302) 306-4278can you check why I’m not receiving messages from that number? Thanks
Y cant i use my rewards Today is the last day for my subscription so why does my account say suspended already and won’t let me use my rewards to extend my plan
I was double charge on my account. What is my next step?
@CS_Agent I joined PM yesterday and ported my old number from Rogers and while the port was successful I have been unable to get the verification code on the number. I am able to send texts and make calls from the number though. I also still have an ...
Hi everyone,Not sure how you like the new PM website. I have problems to activate the 3G plan, and I need help please.I got a new physical SIM card, sign up an eversafe ID already , but when after I logged in and tried to subscribe the 3G plan on P...
I've misplaced my phone so I temporarily put it out of service.Before the upgrade I was able to check my messages from a landline. Why can't I anymore?Now i have to wait until i retrieve it so as I am waiting for an urgent call I will have to go bac...
Hi, I have purchased 2 add-ons (international calls and roaming) but unable to access or use any of these while I was traveling in US and China in the past 2 months! Please refund me and give me an explanation. Thanks
Well big surprise here. Somehow in their transition they deleted my community account probably because I was always complaining about all the things they never lived up to or screwed up. So why would I be so surprised when I'm forced to re-register a...
My 5G stopped working today is anyone else having the same problem?
Hello,I ordered a sim card (from another email to set up another account) 5 weeks ago and it is still yet to come...I can't seem to open a ticket without getting an error code...Can someone help me? DM me @CS_AgentThanks,MK
I thought I put all of my in a row before attempting my first post-eversafe activation by following the posts/threads of others and seeking advice from members familiar with the pm app and the activation process. I downloaded the app onto my tabl...
My friend gave me her old Iphone XS. When I insert my sim card into the new phone it simply reads SOS only. The only error I can find on the new phone is under the about section in settings. Under physical sim it says network "not available" and when...
My account is on hold and do see a banner on the account overview page, I've clicked on the Pay Now and Resume Services followed the instructions to add funds and reactive my account, and do see a successful message indicating the payment has been pr...
Didn't received authorization number transfer message, please help @CS_Agent. Old provider is Roger and still active
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