Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, 3 members of my household use Public Mobile and at the beginning of December, 2 of us received a text saying that Public Mobile is giving away a one time 2GB data and 500 min of international calls. However, the last family member (who is on ...
I can’t access the cellular network, I am out of data, but I have purchased 1 gig add on yesterday but it still shows zero. I have checked cellular settings and even up dated the I phone but can’t access cellular. Re checked data balance, still zero ...
811 is an Ontario Health Connect service. It is live. I try to dial it on my phone and the call is not put through. Anybody know why not? Thanks
I tried the SIM card in another phone and it does not work. The SIM card is faulty or my account with PM is faulty.
Hi, my Current Plan Cycle is Nov 16 to Dec 16, Do I have to pay manually? or Publicmobile will automatically take the next payment from my credit card? Thank you
I have $40.00 in my account, do i have to add it manually? or it will be added it self to?
Hi , I ordered the SIM card last month to take the 20gb for $35 promo however they delivered the sim card so late. Can you please help me to get the promo. Thank you
Hi good day i ordered a sim more than a week ago but i think it was delivered at my old address because i havent updated my address in my profile will it be able to delivered to my address if no one picked it up from my old address because no one liv...
If I change my plan to a cheaper option, does it affect my bonus add-ons?
I login to my account perfectly fine and my community account perfectly fine. Talk to the chatbot which opens a ticket for me to get an agent. But when i get to the end to verify my account/ details it says invalid account so i cant even get ahold of...
Im not sure how to get it I dont see it anywhere on the website
Just let those( who didnot have received SMS texts) know, you can send Private message to the agents, they are so prompt to reply and help, the following is the message I received in a minutes, thank you PM. "I have applied the "More is Merrier" bonu...
I tried changing my address and it turns out Coquitlam is an invalid city in BC.How do I properly change my address? Thanks.
Every time I have to try and pay do I have to face this log in problems Every time? If u guys can't handle this let us know we will take our business somewhere else this is getting ridiculous u guys forcing us to register automatically into our bank ...
I can't log in to self serve. It says that it's unavailable due to being down or under maintenance. I need to renew my plan since my automatic payment didn't go through. I can't receive or send texts nor calls anymore. What do I do?
Was just curious if anyone else is seeing these, with this odd spacing despite proper number of digits? It's not the plus sign, I have another with a plus sign but it shows legit normal spacing with dashes... Wish there was a way to tell if these ar...
What is the Public Mobile text number to which a fraudulent text message can be forwarded so it can be reported? Will Public Mobile block the number from being used to send more fraudulent messages? How can a person block each scam or fraudulent text...
Service for my first phone is provided by another company. A second phone was bought new for my child to use for communication with friends and myself) and service by Public Mobile for phone # 2 was activated last week. Both phones are completely ...
Hi! My plan changed today to the 20 GB 4G. Unfortunately my download speed is stuck at 3 mbit / sec (3G speeds). Is this a possible provisioning error or glitch in updating the speed cap of my plan's included data? Or is there a day or few lag in the...
On Cyber Monday I upgraded 3 phone plans with the 20offmonthly deal and it was only applied to 1 phone even though the plan change recognized the promo at the time of upgrade. Now I am being charged almost $60 for each phone instead of $35. How do ...
When I signed up the deal was on website, I specifically went to buy sim card same day and sign up before midnight that day to be safe, and I believe it was still there as I was signing up, I copied the text directly from the website to paste it in t...
What I'd like to know is how to get my IMEI # for my stolen phone from public mobile. I've already signed it out of Google so I don't believe I can get it from Google anymore. I want to register it on the national do not activate list to make sure no...
Does anyone have a Pixel 7 working fine with Public Mobile? Any tips for me? My Pixel 7 has like a 30% rate of being able to dial-out and likewise same rate for receiving calls. When I try to dial out, it takes approx 10-15 secs for the dial-out ring...
Going to USA for 2 days. Bought both roaming packages but only need 1. Is there a way to refund the redundant purchase? Thanks
I am having difficulty signing in my account it always says error tried to reset password still saying error
I ordered a new sim but its been a week now and i still dont have it i was charge 10.00 something for it but why its not sent yet?
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