Can’t activate subscription

[Erin2024]

Hi,

The app will not allow me to activate. It just shows a blank screen when I login. 

I need some assistance, as I purchased the plan 2 days ago and would like to port in from Koodo. 

Can someone please reply with next steps? Unfortunately I think this will have to be resolved on your end. 

Erin

[Erin2024]

It’s odd. I have an iPhone 12 that I want to set up with an eSIM. I managed to select this option and complete the purchase, but now the app doesn’t work to set up my subscription. 

I’ve cleared my cache and reinstalled the app as suggested, but no-go. Can someone from Public please finish the set up for me? I can privately message you my phone number and Koodo account number. 

[Brand0n]

I've had a similar problem. Transfer from Koodo went ok, my service was cancelled and then nothing but problems with PM, app wouldnt work, kept getting "Forbidden A1" on the website. Been without service since yesterday afternoon.

[HALIMACS]

@Erin2024 

Uninstall the app, and reinstall it. 

Also note if porting from Koodo pre-paid, first choose a temporary number, then ask the customer support agents to port the number manually.

If porting from Koodo post-paid, same porting process as with all other ports from provider to provider.  You just use the prior Koodo account number and phone number to initiate the port, then ensure you have your Koodo SIM card in the device to receive the port authorization request, reply YES within 90 minutes, then replace with your new PM SIM card.

To contact a Customer Support Agent, send a private message to them by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

[Dj_]

Try clearing cache and data on your phone APP, then log back in.