7B1 Your phone is not activated on the network

[DerekLau]

I activated my sim card two days ago, but only can send/receive message. No phone and data services. Please help.

[Handy1]

@DerekLau  Usually they reply with in the hour sometimes longer but 

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Cheetah24]

I believe during the beginning of the new year the support tickets probably peak and take more time for agents to get to them. And also most organizations are short staffed during the Christmas holidays and new year season. I also have one pending support ticket. So I believe during these times it takes a bit longer than usual unfortunately.

[DerekLau]

I submitted another ticket again. How long should I expect to get a reply of the ticket?

[Handy1]

@DerekLau  And you check you community in box ? No reply ? If no reply I would submit  another ticket 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[DerekLau]

I opened a ticket on last Friday, but couldn't get any confirmation or update.

[Handy1]

@DerekLau  Well sounds  like you tried all trouble shooting tips . Since you already submitted a ticket just keep an eye on your community in box for agents reply . Or you can use this link to the community inbox 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[DerekLau]

I have 

• Reboot my device
• Reset my network connections
• Toggle in airplane mode on and off
• Remove then re-inserting the Sim card in the deviceAnd a ticket has been created yesterday, but no change.

[Cheetah24]

The SIM card might not be fully activated or has some issue; please contact the support agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain this issue and they'll be able to take a look. 

[Handy1]

@DerekLau  Try resetting network settings . See if that helps if same please submit ticket with support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437