12-30-2023 09:54 AM
I activated my sim card two days ago, but only can send/receive message. No phone and data services. Please help.
01-02-2024 11:24 AM
@DerekLau Usually they reply with in the hour sometimes longer but
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
01-02-2024 11:17 AM
I believe during the beginning of the new year the support tickets probably peak and take more time for agents to get to them. And also most organizations are short staffed during the Christmas holidays and new year season. I also have one pending support ticket. So I believe during these times it takes a bit longer than usual unfortunately.
01-02-2024 11:15 AM
I submitted another ticket again. How long should I expect to get a reply of the ticket?
01-02-2024 10:51 AM
@DerekLau And you check you community in box ? No reply ? If no reply I would submit another ticket
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-02-2024 10:50 AM
I opened a ticket on last Friday, but couldn't get any confirmation or update.
12-30-2023 10:09 AM - edited 12-30-2023 10:11 AM
@DerekLau Well sounds like you tried all trouble shooting tips . Since you already submitted a ticket just keep an eye on your community in box for agents reply . Or you can use this link to the community inbox
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
12-30-2023 10:02 AM
I have
12-30-2023 10:00 AM - edited 12-30-2023 10:00 AM
The SIM card might not be fully activated or has some issue; please contact the support agent at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain this issue and they'll be able to take a look.
12-30-2023 09:59 AM
@DerekLau Try resetting network settings . See if that helps if same please submit ticket with support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437