unable to confirm full access

[dyz]

I was trying to port my italkbb phone #  to PM during a new sim card activation. To confirm for full access , PM sent a code to my landline, and ask me to fill the code to PM app. But, but it was impossible to receive the code from my land line phone. Please help:)

BTW, I got a congratulation email from PM mentioned that " your public mobile subscription is now active" 

[dyz]

I tried entering an incorrect code for several times, and got the voice code option to my landline, finally fixed the problem.

[Handy1]

@dyz  I’ll an you the porting  team number private message they can give status update on the port and re trigger it if needed . If you still have issues I’ll leave you with this direct link to support also 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@dyz 

first, porting from VoIP provider like iTalkBB will take as many as 7 days

for access to My Account, 

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

But if  Send Email is not a choice there , try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there