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I can't activate my subscription

Fma15
Great Neighbour / Super Voisin

I can't active my subscription.

I followed all the instructions on the public Mobile app. I also wanted my current phone number to be transferred. After doing all the steps it tried to activate my account, but I got an error saying my subscription not activated and that I should contact customer service. When I try to contact customer service it tells me to log into my account, but when I do that it brings me to a screen saying log in or activate account. If I hit log in the same page comes up. If I hit activate account it tells me to do it though the app. The app tells me to contact customers service. What should I do here? Is the website just screwed up right now?

3 REPLIES 3

Fma15
Great Neighbour / Super Voisin

Yeah I sent a pm to CS_Agents and they fixed it for me

TheSterlinger
Deputy Mayor / Adjoint au Maire

You can use the link below to submit a ticket to a Public Mobile CS agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@Fma15  no all activations need the app , not website .you can still use the website to manage account after activating on the app .but  You can use this direct link to support to submit ticket 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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