Service

[LouCk2]

To customer service :

Please can someone tell me how to cancel this. I can’t find a company person to talk to about this.

my next bill is due January 11,2024

please cancel and close the account. I have  a new provider and number

[Handy1]

@LouCk2  To cancel you can 

1 port number out 

2 turn off auto subscribe 

Turn auto subscribe off/on

Or if you know the 4 digit PIN number

*611    

3 you can ask support to remove credit card info on file right away 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@LouCk2 

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead.  Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

• If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
  enter the account pin, then Press 5 for Autopay and 2 to remove
•  Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
  (or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

[TheSterlinger]

To cancel your subscription go to My account, Payments, click Manage my Subscription and turn off subscribed.