Google Pixel 8 - no service

[CTPM]

Hi there!

I have been with PM for about 6 years and I have used the same SIM since I joined.  Recently, I have been getting a "no service" or "SIM not detected" messages.  I restart the phone (sometimes a few times) and my phone works. My account is paid off and my phone was purchased new within the last year.

What I have done:

- I have taken the SIM out and cleaned it.

- I checked that the SIM number on the physical SIM matches the SIM number in my PM account.  I am not sure if this is odd or not, but the number (15 digits) on the "gold/chip" side of the SIM appears in my Pixel settings under About, while the number on the other side (20 digits) appears in my PM account.  That is, the numbers are different in the Pixel settings and in my PM account, but both numbers appear on the physical SIM.

- I don't have another phone to troubleshoot

Should I replace my physical SIM with a new one to ensure that I get consistent service?  I have a new SIM handy.

If so, do I follow these instructions:

1) Insert new SIM into your phone.

2) Log in to your account.

3) Go Profile - Change SIM card

4) Enter new SIM #

I gather there may be more instructions after this.  Please let me know if there is. 

If I replace my old SIM, will I be able to use the phone immediately after replacing the old SIM?

Any advice is appreciated. Thanks.

[Dunkman]

@CTPM 

Sim card rarely become defective, but may be worth a try to replace.  It should work immediately once you change the SiM card number in your self service account. 

Might want to try a network reset of phone (note: this will erase any saved Wifi passwords)

[slusagm]

Sim card usually do not break for no reason.  More likely sim tray (loose space) of problem with the phone 

You can test your sim card using another phone or borrow another sim card to test on your Google phone. If it is problem with the phone, usually it can be fixed by a local phone repair shop 

[hTideGnow]

hi @CTPM 

I understand you don't have another phone around to check,  but it is really best to use another phone to test if it is a SIM card or device problem

but if you like,  buy a new Public Mobile SIM card from Amazon and update the same number using my account

[Handy1]

@CTPM  Yes that how you would change the sim and keep same phone number and plan , but first I’d check if somone else you know on public mobile can let you test there SIM card in your phone and see if it works any better . If it same issue then it would seem like it’s a device issue and no the SIM card . Can also try resetting. Network settings to to see if that helps