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Unable to activate eSIM

Amsa
Great Neighbour / Super Voisin

I just switched over to Public Mobile and confirmed with the porting team that my number was successfully ported over from Rogers. However, I cannot active my eSIM and get an error message saying to contact my carrier service. My phone is no longer with Rogers and currently showing "no signal". I've tried to active my eSIM multiple times and restarted my device, reset all network settings, etc. No luck..

2 REPLIES 2

TheSterlinger
Mayor / Maire

If you’ve made sure your phone is eSIM compatible then you can submit a ticket to a Public Mobile CS agent and they can help you get your eSIM fixed.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@Amsa  Check you phone setting sim manager and make sure it’s on PM and reboot  the phone or try reseting network settings . If still no luck contact support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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