01-01-2024 06:24 PM
I just switched over to Public Mobile and confirmed with the porting team that my number was successfully ported over from Rogers. However, I cannot active my eSIM and get an error message saying to contact my carrier service. My phone is no longer with Rogers and currently showing "no signal". I've tried to active my eSIM multiple times and restarted my device, reset all network settings, etc. No luck..
01-01-2024 06:26 PM - edited 01-01-2024 06:27 PM
If you’ve made sure your phone is eSIM compatible then you can submit a ticket to a Public Mobile CS agent and they can help you get your eSIM fixed.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-01-2024 06:26 PM
@Amsa Check you phone setting sim manager and make sure it’s on PM and reboot the phone or try reseting network settings . If still no luck contact support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437