E sim

[Darcarr]

I have an account etc. 

but now it says it couldn’t activate my sim. 
now what?

[Darcarr]

 

 this was from the app. After signing in

[hTideGnow · Accepted solution]

HI @Darcarr 

first check if the eSIM already installed on the phone, if you find a Public Mobile eSIM there, enable it

if not, check if you get a PM Welcome email, there is a QR code there, you can manually install the eSIM

if nothing and no esim installed,  ask CS agent for help.   please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437