01-02-2024 08:30 AM
4-year-old Public Mobile client did 1 month plan upgrade, and then rolled back to former plan, but i am charged as new client. why?
01-02-2024 10:26 AM
@olivier8zh
At 4 years old, I can understand now why he could figure out to change his plan and not see to either Change Plan Now OR Change on Renewal. 🤔
01-02-2024 08:32 AM
@olivier8zh You would need to ask customer service, send them a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
An agent will reply at your community inbox here, envelope icon top right or if no envelope them tap your avatar for Messages.
01-02-2024 08:32 AM - edited 01-02-2024 08:32 AM
@olivier8zh So you did immediate plan change and not on. Renewal ? If so this could be why . Please submit ticket with support to investigate
send a private message To CS_Agents
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