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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unlimited International texting

Hello!! My plan has unlimited international texting. It included Peru without additional payments

10 business days later, still no SIM card

I can't log into work sites due to 2FA Order 323993

Resolved! Referral reward lost

Hi, i have two referrals butthe rewards are lost in Feb. They are my friend and their plans are still active. What should i do?

S

Resolved! TRY TO CONTACT AN AGENT

So in trying to contact an agent system asks for the actual date I started with Public. WHO KNOWS THIS EXACT INFO. LIKE I JUST SAID IN PREVIOUS POST THIS IS REDICULOUS AND IF THERE IS AN AGENT MONITORING THIS PLEASE PAY ATTENTION TO HOW BAD THIS COMP...

Resolved! CANADA WIDE TALK BOOSTER 500

I purchased the Canada Wide Talk Booster 500 thinking I was topping up my Canada phone minutes. The fee came off my C/C, I didn't get a receipt from Public and I am out of minutes. COME ON PUBLIC MOBILE THIS IS GETTING REALLY BAD.

Frustrated & Unhappy

Is anybody else getting fed up with public mobile? Come renewal time every month, for the past few months, I seem to have issues and they never get resolved leaving me without phone service for days. Several months ago when they did their revamp to t...

Resolved! activation and inabilty to submit a ticket

Just got delivery of a new phone and prepaid SIM card from you and when I try to activate it I am asked to verify my identity repeatedly til I am told I have tried too many times. I have reset my password and tried to submit a ticket as Simon can't h...

Need to activate

Filled everything out to activate my SIM card, transferred my number, but not getting an email. HELP

Resolved! Phone number is getting suspended

Hello, I got a message saying my phone number is getting suspended because I am out of the country and haven't made any calls or text. I do I stop my phone number from getting suspended

Resolved! SHIPPING

How long does it take to ship my new sim card?

Resolved! Find my Account #

What’s my account #?

email change

Resolved! email change

HiHow do I get a CS to help with email change?

Resolved! change email

How do I change my email on my Public account?

New to Public, now no internet??

Hi, just joined Public Mobile with their Lunar New Years sale, and seemed to be going all fine, until I noticed today that I couldn't send/receive MMS. Which seemed weird, until I turned off my WiFi and it seems I am connected to the Public Mobile ne...

Resolved! Email change and password

I manage the phones for my parents and I need to make a change to the email. To do so I now have to create a community account for my mom. Which I did and selected the proposed password. Now I create a request for email change but somehow it tells me...

Resolved! US roaming rated

I will be travelling in the US soon and looked at the plans ; talk/text/3G is for 15 days. If I need 30 days do I have to buy two?

Resolved! Rewards by posting?

I just signed up with my same email that I have an account with Public Mobile with. It said you can earn up to $20 in rewards for being involved in the community - what do I need to do? Does this post earn me rewards? Do I need to know how to answer ...

Resolved! Samsung galaxy s23 ultra

I'm looking to upgrade my S20 to the new s23 ultra. I'm having a heck of a time finding out if this new phone will be compatible with PM. I've even reached out to the and they were zero help. Please help. I don't want to spend a big amount of money ...

Resolved! Change of address and E-mail not working

I'm trying to update my address and email for my Public Mobile account but it wont accept the city I live in

Resolved! No Phone Dial or Receive - Samsung Galaxy A12

I just swithed to PM for me and my wifes phones on seperate accounts. Looks like each number ported over fine. My phone works ok but hers will not dial out or recieve, goes to mail box. It's a Samsung Galaxy A12. Is there a fix besides getting a new ...

logging into my account

i have been trying to log into my account , i get this message (We just need to verify it’s really you that’s accessing your account. We’ll send you a security code via SMS or email to verify. You can switch off this feature once you have verified ow...

Cant Call Out

I am having issues making calls to certain numbers, while in Fort Rouge Winnipeg area. When I try and call out and it fails I hear an automated message "2UT1 All Circuits are busy please try your call again later". The ones that have returned the err...

How does a person inquire what user name was used if they forgot the name

How does one inquire what user name was used if someone forgot what user name was used for community? Because I forgot and when I tried to enter the required email, it said the email was already being used and was not able to create a community user....

Resolved! Add On

I purchased an add on for 500 minutes in Canada. The amount was taken from my credit card. I have not gotten the 500 minutes in my account

Resolved! No service/puk

No service-puk code to unlock phone to use service

Lost my iPhone

Resolved! Expired plan - expired SIM card

Hi:My plan is expired - when I try to login, my password is rejected.When I click to reset the password, no password reset email ever arrives.Support (new sales) said that my SIM cannot be used to set up a new account, and that I need to contact Exis...

transfer fund amount in my account to someone

Hello, I am wondering if transfer fund in my account to my family? Thanks