Community

I have tried numerous times to open a ticket but then Suddenly my password is no good

xxxxxxxx wants to close his account and be refunded since he received no Credits or RewardsI will be helping him close his accountHe has credits on his account I  put money into his account I was going to pay his bill I have tried numerous times to o...

reactivate a phone

updated my credit card. It worked for 2 phones on the account but not for the third So the phone was suspended today. Tried to reactivate the phone by doing various things. Tried making a payment giving a specific amount and also with 'amount owing' ...

Plans

Plan expired why would this be?

SIM Card Pin Number

I recently returned from Europe and now need to re-enter my SIM pin for my Public Mobile SIM. I can't get anywhere without talking to a service agent. Please help. Blair

Payment

I have been using my TD visa debit card for all my auto pay. Had to update new card. Now saying won't take it

Plan suspended

Hi, I pay my bill to reactivate my plan before it goes permanently deactivated but it looks like I don't have my number anymore. Can anyone tell me what should I do since I pay in a valid period of time?

Resetting my PIN

How do I reset my pin for my phone?

Data not working

HiMy data is not working. I have a plan with unlimited calls and texts and 1 GB data. My data is stopped working and in my account when i select to see my plan or my data usage it shows an error. saying oops something went wrong login again.. it repe...

Bill

How can I get a phone bill with a home address in PDF format or in the mail? Thanks

Phone number trouble

I recently got set up with a public mobile account. I transferred my previous number to this account and was able to use it for a few weeks, but for some reason the transferred was cancelled and public mobile gave me a new phone number. The new phone...

Will My $50 Plan Be Updated?

The $50 plan has 10GB Data. My $50 plan only has 8GB Data. Will it be auto updated to 10GB Data?

Data is garbage please help

Apple iPhone 12Live just outside of Toronto, Canada. I have always had problems when my phone is on my public mobile data. I can’t watch more than 2 sec of videos on any platform whether it be a WhatsApp video, iMessage, Instagram, FB or TikTok. It a...

Account has enough balance???

I went to pay my bill as my service was suspended today. Everytime I try to pay it says my account has enough balance? But my service is not restored, no payments have come out of my account. How can I pay my bill and restore my service? Thank you  

Reset password

Hello,How I can reset my password I forgot my password and security question

Plan expired

i noticed my data wasnt working so i checked my selfserve to see that my “plan expired” and it was saying i didnt pay, i checked my bank and transaction history, and i did pay for it. i also noticed my data itself isnt working but i can still send/re...

Money being taken out of my account early without permission.

Just wondering why $50 was taken out of my account this morning and put on my balance. I already topped up my account, i don’t need money being withdrawn from my bank when it is not necessary. I would like that money put back into my bank account . T...

SIM Registration

Hi! I am registering a SIM but when it ass for SIM number and I add the number it gives me a message of not correct number even though I am entering the correct number after 30000. anyone can help? thank you!

Sim issue

I just activated my sim but am  unable to make and recieve ,what should I do ?

I'm in the USA and phone just tinhs busy won't work

Talk

Can not make calls or receive calls. 

Data add on never added

I purchased a Data Add on for 1 GB on June 15, I was charged $17 yet I have never been able to use it, whenever I connect the mobile data I must sign on the Public Mobile network and all I get is a "Internal Server Error"... I feel ripped off. How do...

SIM card

I ordered a SIM card for my husband's new phone. It's been almost 2 weeks and I haven't received it yet. How long does it usually take to come in?Should I get a new phone number before my SIM card comes in?