Error processing new credit card

[Pat_power]

I am unable to update the new credit card expiry date and ccv number. Been two days error processing and called credit card company, all is good from there end. Please advise?

Pat

[hTideGnow]

HI @Pat_power 

you might have been using Chatbot

try this link here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

if you get an HTTP error or some sort, copy your message text , then delete all, and then right click and use "paste as text" and send again

[Pat_power]

Sent a message to an agent. Every time I submit a ticket I get an error. So cannot process CC or ticket.

Waiting for reply.

Pat

[hTideGnow]

HI @Pat_power 

we used to suggest people to wait an hour, and i have been seeing people suggesting wait a day, but if you have tried couple days already, there is no point to wait further,   please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

And is your service already suspended and  you need to resume service?  if you are , quickest way is to get a voucher from Shoppers Drug mart and then load the voucher using *611

[Handy1]

@Pat_power  You can buy payment vouchers if in a hurry , and load it *611 otherwise you can ask support to update new card details for you 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Pat_power]

Already been 24 hours, no go. Same error every time. Incognito or not, not working.

Any other suggestions other than switching providers?

Pat

[hTideGnow]

HI @Pat_power 

there are some reports about payment in the last couple days.  Please check with CS agent

 please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Meow]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If everything fails ask agent to update CC for you.

WHY so many people have issues with updating CC details???

[Handy1]

@Pat_power  There’s been a lot of issues with folks trying to update their credit card info . Might have to wait 24 hours to try again incognito /private mode . Or from another device , you can also try app instead . But if you need make payment in a hurry you can also buy payment vouchers and load them *611 . But you can also get support to help you update the credit card info also 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Pat_power 

Try clearing the cache, cookies and go incognito on your browser before login to your account or use the PM app.