Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm replacing an Asus Zenfone Laser. I'm looking for the best phone under $500.Any advice is appreciated.
What is the rooming plan in USA
Hello there,I've woken up to some unauthorized charges to my paypal account and my phone service no longer being active on my phone.After dealing with paypal, it looks like the breach was related to the thief resetting my password using my phone numb...
My issue is that I auto-paid on November 26, then the following day I get a notification that 100% of my data is used. I infer that my tablet device was using up all this data so I changed that to a metered connection but as I was looking at the data...
The plan is to breakout the nano from the micro sim for the iphone. I would like to have the ability to reinsert it into the micro to resue on the android if the transfer fails. Tested this with an old micro sim and it worked ok. Next, transfer data ...
So in a different province now, if i were to get another PM sim card (since phone support dual sim) on the same account i have, would all the addons such as gig of data etc. be ported over to the number. I plan to keep the old number for few months a...
I can’t make outgoing calls
So, I just got my new PM number and SIM card. I can make and receive calls and send and receive messages, however, anyone with an iPhone messaging me goes to some other person with the same number?? Not sure why, can anyone help?
My device is not listed. It is Moto G Fast Model XT2045-3. Does anyone know if it is? Thanks.
I ported out to Shaw Mobile on September 25th was told no need to cancel my account. However still be charged Octorber & November from my Auto Pay. Maybe I need to remove the Auto Pay from My Account ?? I'm not able to login to My Account anymore By...
I have a American friend (that I mailed a SIM card to) that will arrive next month. How can she set up her account? Do American VISA, MasterCard and American Express work?Do American VISA debit cards work?Public Mobile Payment Vouchers I guess won’t...
Hello everyone! Is there anyway I can get help from a Moderator with this issue? My mother had a Rogers email she used during sign up but they closed her down her email once she left their services. Sadly her sign-in email was that rogers email. On t...
Hi folks. I usually pay with vouchers for my account but I am out of town and not near anyplace that sells them. Account got suspended last night due to NSF. I do have my " buy stuff online" Vanilla Mastercard though. Can I use my prepaid card to rea...
Can anyone tell me how can I find out how long I've been a member. I have an idea, but, I'd like to be exact. Thx P.S I hope everyone one is doing well and being as safe as possible during these tough times.
Has anyone had the problem when a debit mastercard has been used and accepted in the past for payment but suddenly won't be accepted? There is not an issue on my banks end and they state that they didn't even receive a request from Public for payment...
My Account Status says plan expired. How to extend the plan. I am not able to do any calls now...
Hello,I would like to change my plan but was hoping existing customers would be presented with a black friday discount. Does anyone know of any promotions for existing customers?
I didn't get the emails that the site said would be sent after purchasing a SIM?Is this a scam?Now I'm stuck in a loop wasting time to find answers.Any solutions or people who talk in this company?
Hi,i had $10 in my account and $34 rewards. So it was supposed to charge me $5+tax from my credit card. but it charged me $45.20 from my card.I didn’t receive any rewards.
Hi, I need a support. I have registered my number for Uber. It has been verified by Uber 4 digits code. But when I request for a ride it says the cellphone number is not valid. Uber customer service says my cellphone number is a voip number and is no...
How do you change your email address?
Now officially registered but phone says there is no sim card. Get that screen "Sim cardunlock pin" I can dismiss it but still nothing happens.I read here about contacting a Moderator. How does one do that? Cathie Locke
Please contact me ASAP at xxx-xxx-xxxx. Someone using my phone number to make phone calls almost everyday. Therefore, I have outgoing calls which I did not call the number and I do not know this number. The phone number is 778-580-4001 and I searc...
I have a moto G8 play that is unlocked. Could I use it on publicmobile?
EDIT - Resolved very quickly. Thank you Mod Team!So, I was trying to downgrade my plan since I'm mostly off work for the winter and I don't go through much data. But APPARENTLY I pressed 'change on next renewal date' even though I don't remember doin...
We used to be able to do port ourselves via self-serve. This feature was 'broken' or disabled after a system maintenance update. I suspect it is never coming back and I also think it was a deliberate policy decision to remove this feature. Maybe som...
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