Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Temporarily turned off by your operator for SIM #. Come on @J_PM, @Alan_K , @Melinda_H . Like the little pop up about doing a survey, can you not put a pop-up saying that there's some kind of network outage. No mention on the home page. No mention on...
Why my data has turned off
i am receiving this message again and again. I really need data this time unfortunately its not working.
Can't text or call ..said unregistered on network...This is my workphone ... this is causing huge issues I've turned it off.Sim in znd out..Etc etc
HiI'm getting a message that I have no voice service and I am unable to text. My auto-renewal date has not arrived yet. The message says that my voice service has been temporarily turned off by my operator, in this case Public.Is there a technical pr...
I've had automatic payments set up for several months with no issues and no changes, I am significantly under my data use for the month as per every month, yet now I am getting notifications that my data has been temporarily turned off by my provider...
I rarely ever use my talk mins on my plan. This month, so far I managed to use 98 of my 100 Canada wide mins included in my $15 monthly plan. My question is:Will my talk mins roll over during a call to use the free one time add on’s I have on my acco...
I logged into my public mobile account and can't see my plans page. It says to log out and log in again and I have done so but still get the error message. Also it is the start of my billing cycle (Sept 1) and have only used 90MB/4.5GB of data and ye...
There was thunderstorm 2 days ago, Lake Joseph near MacTier, and I have no service at all on iPhone X. I tried to turn on Cellular Data, but it goes back to airplane mode. I had service before the thunderstorm. Anyone can help?thanks.
My mother has a LG G7 one and we can find on the list. Does anyone know if its compatible?
Hey Guys!So I lost my old phone and I want to transfer my SIM but the public mobile website tells me to complete the SIM change I would need to enter a one time security code. The problem with this is they give me the option to text my old phone (Whi...
After suspension, I have difficulty to pay my balance to reactivate my account. The system doesnt accept my payment. I tried with multiple CC. Can you please check
I will move AB to ON this weekend. Thanks!
Why can’t I pay for my plan with my available funds
Morning I wanted to see if PM has better mobile coverage (I'm with one of Big3 providers).Aug.5th I purchased a plan (50$ +tax for talk/text)HOWEVER, my account wasn't activated until some point on the 7th Recieved an email saying payment is due Au...
Good morning I'm trying to contact support (via a ticket) but they want my PIN. I gave them the PIN I configured when I created my account but they say it's the wrong one! I'm sure it's the right one. I checked all my messages and there's none conf...
It's been almost a week since I ordered a public mobile sim card; however, nothing has arrived yet! Is there any way to track it? There was no tracking number. Please advise on what to do.
I don't see clear cycle period information or dates mentioned on the Data & Add-On Usage page.The only thing mentioned there is "In-plan data expires at the end of your renewal cycle". But then I can't find for sure when my renewal cycle is. Clicking...
Is there is any student plane?
I keep trying to change my Sim because my phone was stolen and I click to verify by email and it takes me to a page that says woops something went wrong try logging out and back in again. I've done this numerous times I've restarted my device I've re...
CanI get roaming by the month on my phone?
