Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

call quality

receiving end cannot hear me?

Resolved! Password nor working

Hello, How can i open my account under my email [email protected] because i need to upgrade my connection but i forget my password and security questions, can you call me to my phone xxx xxxx. Edit by Dunkman: removed personal information

Resolved! 11Automatic monthly payment - date issue advanced every month

I starter my account on 25th of the month a while ago, why is the payment talen EARLIER each month: for ex. 10/18/21, 11/17/21, 01/16/22, 02/15/22, 03/17/22.What is the explanation for this "mobile" avcounting method?

Resolved! second sim

Hi there, I want to refer my wife to PM, I wonder if I can use my account for 2 Sim cards? or she has to make her own account.

Resolved! Scammers sending messages to Public Mobile Community/Private Messages

Hi everyone,Every 2 days I get a scammer message as follows:"Over $350 per day! Online work from home! Paycheck every day! Work remotely from the comfort of your home and receive your paycheck every day! No experience needed, no boss over your should...

Account suspended due to expired credit card

My account has been temporarily suspended due to expired credit card. Unable to find a way to enter new expirey date.

Resolved! Status of account

I ported out yesterday. Want to know the balance on my account.

Sim for US

Resolved! Returned Phone

Hello, I have returned my phone which I bought from PM. I have asked for a replacement. It's one week since it has been delivered to the return address. How would I know the status of my replacement?

Resolved! locked out of my account

I can't login to my account. It says "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."Do you know how to contact them.

Dropped calls / horrible reception GTA

The past 3 weeks I've been experiencing terrible reception. I've never had this issue in the past 2 years using this service, it just started happening often in the past 3 weeks. I would drop down to 2 bars regularly. A few calls dropped, but most ti...

Resolved! Help me to get back my accy

Hello i cant login to my account. Either the user name is not working or the password reset option. I’m so confused need help to login . Please let me know how can I do rhat ? thanks

cant migrate number from lucky mobile to public mobile

Cant make calls

Im having trouble making calls to a 639 area code which is new in Saskatchewan i dont have an problem phoning the 306 area codes in Saskatchewan any help out there

Slow data

Any chance anyone can help me how to improve the data on my phone? i can’t even watch a video without it stopping ever 5 seconds and searching takes forever. It’s always been like this and now tempted into looking for another plan

Resolved! Roaming within the U.S.A.

I suppose that the 10 days//20$ option (calls + SMS + 250 Mo) does mean that the voice calls AND the written SMS are unlimited?Who can confirm?Thanks in advance.

Roaming US

I purchased funds but it wouldn’t let me purchase roaming. The “buy add-on” button doesn’t work

Resolved! my sim card didn't work

Dear sir/madam, Today, my sim card didn't work and I can't make the phone call & receive the call.It show me No service with sim card. Please help me.

Resolved! Did not receive $2 after registering autopay

I had selected autopay when active the phone and In my self serve account, it also shows currently autopay is registered. However, regular fee plus tax is charged without $2 discount and for next cycle, it also show regular fee. Please help, thanks

Resolved! Home internet benefits with TELUS?

Does having a mobile phone connection with Public Mobile have any benefits with TELUS home internet (since they are the same network)? Are there any other home internet providers that incentivize Public Mobile users? (Asking from Calgary, Alberta).

Resolved! Aoutomatic payment

I am signed up for automatic payment. I thought this covered my wife’s phone as well. My no is xxxxxxxxxxxxx. Hers is xxxxxxxxxx. However my phone is still working but my wife received a text saying they hadn’t received her payment. We want both numb...

Email

Resolved! Can't login to my selfserve account due to forgoten password

Can you help me to reset the password for my selfserv account for Public mobile number xxxxxxxxxxxx

Resolved! Email

Hi! How do I change my email?

My Texting works intermittently

I bought a US roaming text/talk plan... For the most part it only works every time I recycle my phone and turn it on and off. When I bought it at on the confirmation email said something about you having problems with the system and carriers down her...

Resolved! SIM card not working

Hi there, I have recently activated a SIM card, it isn’t working in any phone I try it in, and no error comes up when I try it . How can I get this SIM card working

Resolved! activate

hello.

Resolved! Access to my public mobile account

I have two public mobile phone plans, I had them for more than 2 years. recently I was planning to change my wife's public mobile plan but unfortunately, I forgot a password and security question. I tried to contact customer service but no result. pl...

Resolved! No serives

Bill is paid and I have no services since this morning

Windows notification beep and internet

I always hear a Windows notification beep during calls. Now lately my internet drops more frequently. Does anyone else have this problem?

Community

Forum Posts