Community

Using Delinquent balance without plan?

Hi,I've been a PM client since 2019. My plan just expired but right now I cannot top it up.  I have $10 balance on my account, how can I use this without a plan?   Thank you

PORT MY NUMBER FROM PUBLIC TO CHATR

I have request to port my number from public mobile to chat my number is 647xxxxxx please help me my account number from you 1000000xxxxxxx please accept my request

Account locked - need to make payment

Hello, My account has been locked as I forgot the password, and the security answer is incorrect. My account is currently disabled, and I need to access my account in order to change the form of payment to reactivate my service. Help please!!!!  Meli...

Auto pay

How 

Traveling

I’m traveling to the states next week I purchased the @$20 bundle for my phone.  People are telling me my phone won’t work there it’s a Samsung A20

Not receiving calls

Not receiving calls from rogers phone numbers. No missed calls, voice mails are left.

This is such a redundant service and method of helping customers.

no service

i cant make or receive calls

I can’t remember my account information to make a new credit card payment

Refer a friend

I referred a friend in December and have been getting the $5 credit.  I did not get it on my May 6 bill but did get a congratulations text from PM indicating the credit had been applied.

PUK number

Hello I mistakenly locked my SIM ...now my phone requests a PUK number.  Please help

Port in succesful but then failed?

I ported in a Chatr number on April 5 onto my PM line to give to a family member. I ran through the online process and it was successful within 30 mins. I was able to confirm it was working by taking and receiving calls using the Chatr number on my P...

Overpayment

Every time I sign up for autopay, an excessive amount of money, way over and above what should be taken, is withdrawn from my account.  For example, $170 was withdrawn in three different withdrawals.  In any other time when I pay monthly on my own, I...

Sim Card Error trying to connect to cell Network

I'm trying to connect my cell phone too my SIM card I was using it on my old phone and then it just literally died an hour ago like so I'm trying to use my new phone that I got and it won't connect to the provider it's a Google phone and the sim card...

call charges

My current package is 10￥ per month, but I received a message that the price will be raised to 13￥ next month.it's Surprised, I think this is forced behavior, who can tell why?

Cellular Data isn’t working

Switched from older iPhone to newer one. i have been a public Mobile customer for some time, with no issues. Switched SIM card and data doesn’t work. Updated APN name, reset network, etc etc. Still isn’t working, help!

Bill Paid but no service

Bill paid but no service

Reactivate phone

hi,i've been trying to reactivate my phone number with your company and its telling me i do not have a number or number is invalid.the number is xxxxxxxxxxxxx, email xxxxxxxxxxxxxxxxxxxxxxxxxx, cc email xxxxxxxxxxxxxxxxxxxxxx

My phone bill

   I paid for my phone bill but is not working 

Sim not working

So I activated my sim card and bought the 40$ plan. After trying everything possible (restarting, APN, network reset,…), my data is not working, it does not even appear LTE or 3G, and when i call, my phone is no user id, and i even went to the place ...

Roaming

Hi, I need to  have roaming services for one week in Spain. What can I do? If it is not possible, could I divert my calls to a Spanish number?