Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my login is disables , and asking to check Public Mobile Community
Hi Community members, I recently moved and the system does not accept my card since the address change. My issue is that the error that appears shows that my card is expired, which is not the case. I have been sent back and forth between PM agents an...
I have activated a sim care with number 20xxxxxxxxxx yesterday morning but it's not working till now. What's the timeline for activation of SIM? Edit by Dunkman: removed personal information
I trnsferred Public Mobile sim to a new phone. Won't register on network. Tried in settings - no joy. Can't find SIMON to open a ticket. Mystified.
Hi, I have a problem to port out. Old carrier: PhoneBoxCurrent situation: I thought my phone number was ported out because I could call and the phone number of the receiver displayed my phone number. But, I still cannot get incoming calls. What I di...
Is there a way to make payment when you haven’t yet registered for self serve and you are traveling out of the country?
Anyone else getting the activation portal down or is just me?I have a time sensitive referral.
I’m getting parking charges in Vancouver on my credit card labelled public mobile? I don’t live in Vancouver. Any thoughts other than calling credit card which I’m obviously going to do.
Looking for iphone 11 and/or 12 compatibility as the site is not functional.
Hello, PM Community.I am old client of PM for about 10 years and recently I purchased additional 1GB of data, because was out of traffic.Not sure why I was charged 120 CAD instead of 15 CAD (I am on plan 120CAD for 3 months), but now I have 105 CAD s...
Today I bought 1 GB data add on. However, it looks it doesn’t load to my account. How do I check data usage online?
My plan expired 27.apr but money was somehow withdrawn from my cc on the 27. May. I didnt do it. I also believe that I pay for the service first and then use it, not the other way.
Hello everyone, I just joined Public Mobile and my friend sent me the referral code they received in their email. I do not see that this promotion has been added when I check my online account. When I signed up, I only enter the referral code and did...
Hi there,I lost my phone and now i got a new SIM card. I tried to activate it through the service but it could connect to my exsiting account.Anyone knows how?THanks,XX
I joined the plan with 250 MB data on May 12 this year but I still cannot get any incoming calls and cannot use internet.
How do I make a payment to my account without using a credit card
Please advise why I am being charged tax on funds when added to my account for future payments.
I can not log into my account.It always says "your login failed. Please try again" no matter what i do. Even when i try to reset my password.I haven't used the account for 8 months but want to start using it again.Any advice?Thanks,Scott
Hi all, so I purchased some extra data to download pictures sent to me. I restarted my phone 2 times and when I turn on my data. I get a notification from Android system and under it; it says "sign in to network""Public mobile" When I click on the no...
Do others have issues with the connection dropping all the time? It’s really annoying. Happens frequently these past few days.
Hello,Please provide me with invoices for the months of April, May and June 2022. with thanks, Suzanne McKenna
I signed on to the $10.00 plan because I hardly use a cell phone. I save $2.00 for automatic payment and for every year of loyalty I get a reduction of $1.00 per month. I have accumulated 3 years of loyalty and am due $3.00 a month for this. What Pub...
Text messages are not going through on my phone. I have this phone for my son and lately he hasn't been receiving the texts, only calls.
I have no idea what my SIM code is. Could someone help me with this? Thanks
I have tried to update my credit card.I am getting an update code error. Tried multiple times and different days but now luck.
I have autopay on my account. This month, an extra payment of $1.05 was made without my knowledge. All it says for a reference is an 855 number with BC on the end of it. When I look on my payment record, I don't see the payment. How can an extra cost...
The username in settings is wdsmth337. My records show it should be WmDavid .It will not accept My new password xxxxxxx Can this be resolved? Edit by Dunkman: removed personal information
Hello I purchased Public mobile number back in 2018 and I don't have access to the email address that I used for my account. I don't even remember the login details so it is impossible to change the password or email ID. Can someone assist me with ho...
Every time I try to sign in your page says error and shows a white blank page I’m trying to sign in so that I can overlook my account information because I keep getting charged different amounts
