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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to switch to the $28 2.5GB data unlimited call and text plan

A plan for QC users, $28 including 2.5GB data, is the original $35 one with monthly discount of $5 and $2 for autopay. (35-5-2=28)I have already signed up for Autopay and also a QC user.When I tried to change my plan, I did not find an option of $28....

Resolved! Locking in New Plan Offer but on Next Renewal Date

Hello PM Community! I have a question regarding the new Black Friday Deals. I am currently on the $120/90days 12GB plan from many years ago, but I would like to switch over to the $45/mo 6.5GB plan that is currently being offered for Black Friday. As...

paiement automatique

Help creating online account - I'm stuck

Resolved! Help creating online account - I'm stuck

Trying to create an online account so I can update my billing information. Part of the set up is to receive a 6 digit access code by text, but the access code never arrives. Without that, I can set up an account. And without an account, I can't open ...

Returning to Public Mobile

Hello, How do you reactivate your account? I want to return to Public Mobile, but cannot login to old account nor can I create a new account with my number.

Calls going straight to voicemail

I've been a customer for about a year now. For the past 2-3 weeks, my calls are going straight to voicemail without ringing my phone. I did not port my number and have had my SIM card for about a year. I have restarted my phone, and checked the in...

Us roaming

Hello. I purchased 1gig of us roaming thinking I would need it this week. (I am on the 60.00 a month plan now )bud t I still have 145mbs left on current plan. So if my plan renews on the 2nd of the month will pb use the 1 gig I purchased first before...

Porting numbers

Cant recieve anything incoming

Resolved! SIM card stopped working overnight Paypal got hacked in same night

I've had my SIM card for at least 2yrs now and randomly last night my phone stopped working on the Public Mobile network. Says "Network not available". I attempted to re-install the sim card several times, didn't make a difference. Device reads the S...

Stouffville Walmart

I would say Great experience... the Walmart lady was super nice and willing to help only problem is with PM... she entered everything.. waited long, she already warned me that it might crash, and it did. She tried to setup another sim but this time s...

Resolved! Re: Beginner’s Guide to the Community

hello I wanna make a payment by voucher. My plan is $25 plus tax And I bought $25 public mobile voucher already in London Drug but the system said cannot add. Maybe because my account is suspended. I just changed the payment way. Please help me....

Port request - transfer number from fido plan

Resolved! Port request - transfer number from fido plan

I signed up with Public Mobile 2 weeks ago. When I signed up I tried transferring my old phone number from the plan I had with Fido. 2 weeks later this transfer still hasn't worked. Did I not enter the right information on the transfer page? I'm a bi...

Does changing Sim Cards reset the Loyalty program?

Hello there, I have a new phone as my old phone is rather dated. The issue is that the new phone, which was gifted to me, takes the nano sim card, where my sim is a micro sim. I'm concerned that if I order a new sim card it will cause my loyalty bon...

No Service

My phone have no service . Bills are pay on time. Restart phone. unplug plug.. nothing is working.. is it because of the sim card?

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how to get my payment invoice for monthly payment in 2020?

Resolved! how to get my payment invoice for monthly payment in 2020?

how to get my payment invoice for monthly payment in 2020?

Resolved! Port old number

I just activated my sim and I have an old number with Telus but it didnt port over. Can someone help me port my old telus number over. Thanks

Resolved! Over charged on my account

I’m not understanding the transaction history on my account. This is the first bill for me after signing up and my bank account was overcharged. I have the $35 plan but there was another $24 charge from public mobile??

Resolved! Add on Canada wide minutes

How do I add on Canada wide minutes , not Canada wide long distance?

trying to change sim card number getting error message

Resolved! trying to change sim card number getting error message

Number porting

If I port my number to another carrier, will i get refund on the number of days remaining on plan. The plan got topped up again today...

Resolved! Can I switch my number to another sim card?

Hey! I lost my phone on the weekend (already reported it as lost/stolen) but got a new one today. I've had the same number for years and would like to keep it, if at all possible. Is there any way I could get a new sim but keep my number?

Voucher verification??

I just purchased a voucher but it says I need to verify it and it won't accept my payment what do I do

Did not receive my 1GB data for 6 month promotion

Resolved! Did not receive my 1GB data for 6 month promotion

Hello, I applied for the promotion that said I would receive 1GB data for 6 months. I don't remember the exact date that I had applied, but once I entered my email id, it said that I would qualify for the promotion if I activated my account before De...