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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22084 Views
  • 181 replies
  • 24 Bravos

Samsung A50

Hello,  I can't find this cell phone on the list. Is it possible to use this phone with Public mobile?

Jackismydog by Great Neighbour / Super Voisin
  • 1015 Views
  • 5 replies
  • 0 Bravos

Refund of Add-On

Hi, yestreday I added an Add-On for international calls but I realized that I don't really need it. Can I please get a refund of that amount? The $135 for the normal plan is fine, no change required to that.

milansengupta by Great Neighbour / Super Voisin
  • 489 Views
  • 4 replies
  • 0 Bravos

Help Terminate payment

Hi,I got a new sim for my elderly sibling under my name and credit card. She is gone overseas for few months and I wish to terminate the preauthorized payment plan. I would appreciate help in terminate my payment for a while since we will not need th...

Azizmian by Great Neighbour / Super Voisin
  • 462 Views
  • 4 replies
  • 0 Bravos

Can use data but no text or calling

Hi,I just switched to public and tried to send over my number from a different provider. However, I typed in the wrong number but the transfer worked so I just have a slightly different number. That's fine but my text and call do not work. Calling to...

Gaggiemu by Great Neighbour / Super Voisin
  • 663 Views
  • 5 replies
  • 0 Bravos

Incoming phone call/Messages does not work

My public mobile does not receive incoming phone calls and message. I can call from this number and I can send sms from this number. When I try to reply back on the public mobile number it dial some one elses number. I am using Blackberry Leap wuth P...

dshah by Great Neighbour / Super Voisin
  • 609 Views
  • 5 replies
  • 0 Bravos

Porting a US phone number?

Hello, I searched the forums, but didn't see anything regarding my concern. Can you port a US phone number to Public?  Thank you!

wardancer79 by Great Neighbour / Super Voisin
  • 605 Views
  • 4 replies
  • 0 Bravos

SIM activation and porting problem

I filled out the SIM activation and porting information yesterday. Got a text from public mobile this morning that says  "Public Mobile here: We're experiencing difficulties processing your requestto move to Public Mobile. Please go to PublicMobile.c...

Gordeee by Good Citizen / Bon Citoyen
  • 400 Views
  • 3 replies
  • 0 Bravos

Sim not in use for 4 months.

I was using public mobile for 8 months and then I went outside of Canada for like 4 months.Now, when I inserted my sim, it shows 'No service'. I think my sim might have been blocked. I think, I have forgotten my account password, but I remember the E...

kumaradv by Great Neighbour / Super Voisin
  • 856 Views
  • 5 replies
  • 0 Bravos

Note 9

I see the coverage supports all the Samsung note models up to 8, i have a note 9, anyone know if it is coverered for service?

Shannon1101 by Good Citizen / Bon Citoyen
  • 690 Views
  • 4 replies
  • 0 Bravos

Resolved! Community reward

Hey guys,i am new in this community and I saw the article earn rewards by helping community but I don’t know how if anyone can help me with this that will be great. Thanks for your time

Zarax by Great Neighbour / Super Voisin
  • 1385 Views
  • 19 replies
  • 0 Bravos

Suspended service due to payment not going through

I have autopay set up and more than enough funds on my credit card to cover my plan. I was supposed to have a payment come through on the weekend, right when hurricane Dorian was coming though Halifax and got the "congrats rewards have been applied.....

Vulfgang by Great Neighbour / Super Voisin
  • 724 Views
  • 16 replies
  • 0 Bravos

Resolved! Need phone number / SIM reset for new account

guys, what is going on with your system. new customer, waiting for basic SIM card set up, service looks not existent so far. i went to the chatbot to try to get the Mod Team, i go through the troubleshooting tree where i can finally contact a mod, i ...

parom by Great Neighbour / Super Voisin
  • 1041 Views
  • 11 replies
  • 0 Bravos

Still no phone service since Friday and no help from moderators

My auto pay occurred on Friday.  The amount was successfully charged to my credit card and shows up in my payment history (see below).  However, the balance then disappears without any corresponding Debit.  Since Friday, I have been without phone ser...

rca613 by Good Citizen / Bon Citoyen
  • 384 Views
  • 1 replies
  • 0 Bravos

Suspended but why?

I have checked some questions and responses here and although my situation has been approached, I'm not sure if I found a right answer.Here goes ...I'm new to Public Mobile, this is my first month to pay.  I have had $35.00 in my balance for several ...

Nice2meetu by Good Citizen / Bon Citoyen
  • 479 Views
  • 5 replies
  • 0 Bravos

Change of Plans

Just curious about plans. I used to be on one that was 8GB +2GB.  I looked at my useage today and realized it’s 6GB + 2GB. Arr these plans subject to change without notice?With all the Big dogs going with no limit data plans. Just curious as to why P...

Vengence99 by Great Neighbour / Super Voisin
  • 435 Views
  • 2 replies
  • 0 Bravos

Resolved! How to make LTE calling

How to make LTE calling when I call my phone automatically switches to 3G why it doesn't stay LTE all the time how to fix ?

Raf414 by Great Citizen / Super Citoyen
  • 1712 Views
  • 10 replies
  • 0 Bravos

Resolved! Roaming prince in USA ?

How much to use my phone in USA my plan has 2 GB roaming so how about calling and will it be working in USA I am traveling next month any one know information??? Let me know  Thanks so much. ......

Raf414 by Great Citizen / Super Citoyen
  • 776 Views
  • 3 replies
  • 0 Bravos

Data not working on Samsung S7

Hi all,I just signed up for the $45/mth 5GB data plan on a Samsung S7. I've tried all the solutions below, and my mobile data is on and my Public Mobile account is active, but my mobile data still isn't working:1) reset and added a new APN as per ins...

cng2 by Great Neighbour / Super Voisin
  • 1463 Views
  • 7 replies
  • 1 Bravos

SIM card no longer working

I’ve had public mobile for a couple months now and ever since 2 weeks ago I have been getting invalid sim alerts every so often and I would restart my phone to fix it. Now it is completely no longer working. Wondering if anyone else has had this issu...

Mitch8801 by Great Neighbour / Super Voisin
  • 876 Views
  • 7 replies
  • 0 Bravos

Resolved! Where does one find their PIN?

I asked this question to a moderator, but never got a response.  I'm already verified by filling out other info. The quickest way to get verified was to enter my PIN.  The problem is, I never got a PIN.  I bought the sim on Ebay.  The seller gave me ...

Fisher77 by Good Citizen / Bon Citoyen
  • 1541 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't submit a support ticket

I activated an account yesterday, and I've been unable to use it due to the issue discussed here. I tried to submit a support ticket, but each time it asks me to log in with my community account (which I obviously have, seeing as I'm posting this) an...

katiebri by Great Neighbour / Super Voisin
  • 2467 Views
  • 15 replies
  • 0 Bravos

Resolved! How Long Before Data Applied to Account

Hello all,My wife and I were on an old plan and upgraded to the $25.00 that includes some data (we were on the old plan for the same price, province wide calling only, unlimted chat, no data...so yeah us!).  We can see that the payment has been taken...

RandyWM by Good Citizen / Bon Citoyen
  • 744 Views
  • 10 replies
  • 0 Bravos

Resolved! Phone Compatibility

Can anyone tell me if an LG K9 phone will work with Public Mobile? I don't see it listed as a phone that would be compatible, but I read that any phone that works with Telus will work with Public. (I'm currently on Telus Prepaid). If anyone can tell ...

Tigerlily by Great Neighbour / Super Voisin
  • 503 Views
  • 2 replies
  • 0 Bravos
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