Changing credit card information

[mecorbett105]

I tried to update my credit card information for two phones but I am not able to get the information to go thru.  Could someone please advise me as to what I have to do.  Thank you

[hairbag1]

@mecorbett105....

[RossN]

@ if above trick does not help, 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  need help to change credit card information 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[hTideGnow]

HI @mecorbett105   it is usually less trouble to use the Replace credit card option instead of delete and re-enter.  

If it failed couple times, it could trigger a fraud lock

Not sure how many times you tried, but open ticket with PM CS Agent and have them to help:

1. First type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MrSpock]

@mecorbett105 hi instead of trying to update cc info use the remove option and start fresh