Help returning phone

[rktibbo]

I purchased a phone and it does not work. I am trying to find out how to return for exchange but I can get nowhere. The ticket system just does not work. Is anyone able to help?

[darlicious]

@rktibbo 

You will need to include in your message the order #, shipping address, email used for the order and name for the CPO department to send you a postage paid return shipping envelope. The CSA will forward your request to the CPO department. It may take a few extra days for you to recieve a response to your request....this is normal. As long as you have made your request to return your phone within the 30 days since first purchased it will be a hassle free return.

[dabr · Accepted solution]

@rktibbo   Send a private message instead to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edit:  here's more information for returns:  https://www.publicmobile.ca/get-help/articles/certified-pre-owned-phones