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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How do you turn off autopay?

I cannot figure out how to turn off autopay! I turned it on no problem but I want to know how to turn it off if I desire?? Help please

Resolved! Reactivating a deactivated SIM

Hey all!I lived in Canada until March 2020 but came back to Australia because of Covid-19. I'm returning in November 2020 but my Public Mobile pre-paid service/SIM has expired. I still have the physical SIM card and I would like to reactivate it for ...

Problème Donnée internet

Resolved! Receiving SMS in USA

Based on the info in some other threads, I've concluded it's not possible to receive SMS in USA without having the roaming add-on. The threads are a bit older. Is this still the case today? Other carriers I have used will allow you to receive SMS whe...

Huawei Mate 20 Pro - Google Chat Features not working - Just switched today from Telus

Just switched today, google chat features were working fine on telus, and with public I cannot get it to connect. It said it was connected but all my texts to my bf were going as SMS. I then reset the app cache, app data, force stopped and then disco...

No data or incoming calls samsung s7 edge

Help me. Had a kiosk guy install and migrate my number from another carrier. I can make calls out, incoming callers get message not in service, no texts working. Can anyone walk me through this?

Resolved! Can I pay from my bank account

Wondering if there is a way to pay from my bank account as I am waiting on my new V/D card to arrive in the mail?

URGENT. POLICE INVOLVED. CANNOT ACCESS VOICEMAIL

Resolved! URGENT. POLICE INVOLVED. CANNOT ACCESS VOICEMAIL

Why do I keep seeing "unknown error" for my voicemails? I need to hear a possible message from the police, as I need their help with something serious. So annoying. I NEED THEIR HELP NOW and it says I have voicemail msgs but I cannot access it at all...

Resolved! Plan Expired

Hey everyone,I just logged into my account to see my data usage. at the top it says account status:plan expired is that something I need to be worried about? Cant have my service downthanks

Resolved! Re: Referral activation

My daughter gave her referral code to her friend last week and when he went to London Drugs they sold him a SIM card and set up his account including porting his number successfully, but told him her referral code expired Sept. 29!!She has an active ...

Error Message on my plan

Resolved! Error Message on my plan

Hello, I've been with PM for 2 years now and I've always use autopay. Today I got an error message saying there isn't enough funds in my account. That's ridiculous, since my bank has always completed my autopay transactions. Do you know what's going ...

Data

When I signed up, the deal was 5g for $25. So I signed up myself and 2 family members.Then twice, they gave us 1G twice more.Now, we only have 1 G each. I didn’t us all data as I use my phone mostly at home. Very disappointed. May move elsewhere.

Plan

I made a payment for my plan but it’s still not working, even on the account the status says activated. Can someone tell me what shall I do?

Resolved! error message

I'm getting a "not registered on network" message. I switched from Fido and bought the card at London Drugs. It's inserted correctly in the Samsung Galaxy S4. The phone was previously unlocked when I switched from Rogers to Fido. Any ideas?

3gb promo

Resolved! 3gb promo

Does this promo renew each month

Resolved! Refer a friend

How do I refer a friend?

Payments and change of plan

multiple charging at my credit card (175.00) and NEVER change my plan

Resolved! Old number

I a have activated my new sim and would like to bring my old number from Koodo prepaid to public mobile

Resolved! Upgrade Voicemail Capacity

HI There, Can I purchase a bigger voicemail box?10 messages is not enough. I need around 25+This is a dealbreaker unfortunately and I do not want to move to another carrier just for voicemail. Let me know.Thanks Guys!James

Plan expired and not able to make payment using Credit card

Plan got expired yesterday and not able to make any payment. Moderators are not replying to my messages. Awesome service lol

Locked out of Phone

Hi, I set up accounts for my whole family. Now my husband has somehow locked himself out of his phone and needs someone at Public Mobile to reset it. His phone number is xxxxxxxxxxx. I don't know what email I used for him (because we normally share a...

Resolved! increase in bill with no change in service

I have autopay set up for bill payment. Currently wondering why my bill increased by approximately $12 for the last few months without any notification or without any change in service.

Resolved! Bonus 250 MB

With the $15 plan, it comes with 250 MB of Data. What happens if we go over this data amount? How much will it cost us? Or will our data cut off at that time?

Paying with credit card

i am trying to pay for add ones and it won’t go through , my credit card is good

Resolved! Credit Card Charged after Removing Autopay

I removed my account's credit card in September and verified this by logging in just now and I have no auto pay informationHowever, I was charged on the 2nd of October when I had no credit card information stored in auto-payIt raises two questions, o...

Resolved! ESim

Esim came up in another thread in relation to phone capabilities. I understand that PM does not support esim, though both Koodo and Telus do. Is this lack of esim support by PM a function of being 3rd tier or is there a technical reason? Just curious...