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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53115 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61168 Views
  • 186 replies
  • 31 Bravos

Resolved! About Reactive plan

Hi, My plan expire day is 26th tomorrow, So I tried to pay on 25th at evening time. but they said "your account is suspended." already?! I should have time for pay one day. I try to reactive in this website, I could see my account status is expired. ...

heesasi by • Good Citizen / Bon Citoyen
  • 1982 Views
  • 9 replies
  • 1 Bravos

Resolved! SIM CARD does not arrive!

Hi all, I have order a Sim Card online for 10$. It said it was supposed to arrive between 3 to 5 business days and still after 10 almost is not arrived! Who could I contact? Is there a phone number/ email to reach out? Does anyone know something more...

ettorecamp by • Great Neighbour / Super Voisin
  • 2199 Views
  • 7 replies
  • 0 Bravos

Resolved! Reactivate my account

Hi everyone,I'm reactivating my account but I need to change plans first. What's the right way to do this? Thank you

treefrog by • Town Hero / Héro de la Ville
  • 2327 Views
  • 11 replies
  • 1 Bravos

Resolved! PUK

I need a puk code

jbella85 by • Great Neighbour / Super Voisin
  • 1737 Views
  • 6 replies
  • 1 Bravos

Money not added

I added $40 to my account but it's saying I only have $18 in account now and won't send text messages

Dawnmarie2021 by • Great Neighbour / Super Voisin
  • 1338 Views
  • 10 replies
  • 1 Bravos

Resolved! Travelling

Hello I was wondering , what I should do when I go and travel . I am leaving for a while and won’t be paying the few months it will Return to my plan in September . Should I put it on a pause

Liah-28 by • Great Neighbour / Super Voisin
  • 1396 Views
  • 6 replies
  • 0 Bravos

Please everybody contact the moderators for invoice

Its time for PM to provide its customers with a printable invoice within self-serve. Currently an invoice is only provided following a direct request to a moderator. This is a waste of time for both the customer and the moderator.  The chance of the ...

hbalter by • Good Citizen / Bon Citoyen
  • 3970 Views
  • 28 replies
  • 3 Bravos

No service

i just ported my number yesterday. Everything was good yesterday but today no service at all. Can anyone please help? 

prissyho by • Good Citizen / Bon Citoyen
  • 1696 Views
  • 14 replies
  • 0 Bravos

Resolved! 2GBBONUS didn't work - told to post here

Hi there,I tried using the promo code 2GBBONUS (I even have it emailed to the email I used for signing up).  The person helping me at the phone store made a call (to I am assuming a Public Mobile representative).  They told her to tell me to post her...

migamume by • Great Neighbour / Super Voisin
  • 3186 Views
  • 16 replies
  • 0 Bravos

unable. to register my debit card

I am not able to register my debit card. Only my husband debit card works and i do not want to use his card anymore. Have no idea why they do not accept my card. Already called the bank and they said everything is good on their end. Need help!!!

Aenylayce by • Great Neighbour / Super Voisin
  • 1030 Views
  • 3 replies
  • 0 Bravos

Resolved! Questions re phobes

Does anyone know whether a refurbished iPhone (from Public) will work on other networks? My dad is on Fido (Rogers) and needs a new phone. 

aaronpbsmith by • Great Neighbour / Super Voisin
  • 1001 Views
  • 4 replies
  • 0 Bravos

$40 with 6GB data?

Hello, I wonder will we move towards 6GB for $40 plan soon? Others are offering the same so if Public Mobile doesn’t match then people will switch. For example, Fido $40 - 6GB; PC Mobile $40 - 6GB (on 4G network). thanks

Thanhvx by • Great Neighbour / Super Voisin
  • 2919 Views
  • 21 replies
  • 1 Bravos

Resolved! Unable to login to make ticket

I am trying to make a ticket to get my PUK code for a different account, but the service ticket portal refuses to log me in, from any of my accounts. I have tried other browsers, reset my password and other troubleshooting. How can I contact a mod wi...

cvf1 by • Great Neighbour / Super Voisin
  • 816 Views
  • 1 replies
  • 0 Bravos

Resolved! US Roaming - Unlimited Talk not working

I purchased US Roaming - Unlimited Talk (10-day) for $8 but I can not make the call. It still says "your call can not be completed since you used all your minutes"!! I am frustrated!! I just paid $8 for nothing?!!! My Plan ($25) is - 500MB + 500MB at...

Hero9551 by • Good Citizen / Bon Citoyen
  • 1411 Views
  • 6 replies
  • 0 Bravos

Swap SIM card

Hi! My sim card is not working well anymore.  I tried it in another phone but the LTE did connect easily.  Can I swap my sim card at a Public mobile store? 

victoria2003 by • Great Neighbour / Super Voisin
  • 1214 Views
  • 5 replies
  • 0 Bravos

My Data is not working

When I signed up for Public Mobile, I was supposed to get 500MB of data, plus a bonus 500 MB of data each month, along with unlimited talk and text. I have not ever been able to use my data. I can only use talk and text, and if I am connected to wi-f...

JoanneJ by • Great Neighbour / Super Voisin
  • 1243 Views
  • 4 replies
  • 0 Bravos

Activation error

Can anyone tell me what is " Error Code: 831,820 " I received this on attempting to activate today and porting a number from another carrier thanks 

LizzB by • Great Neighbour / Super Voisin
  • 854 Views
  • 3 replies
  • 0 Bravos

Resolved! Forgot e-mail used to sign in

Hi, I forgot the e-mail I used to sign in and started a process to reset e-mail and password. Did the initial verification questions but now a moderator asks me to provide the e-mail used to sign in, which I forgot, yet moderator insists in me provid...

sapochule by • Great Neighbour / Super Voisin
  • 1238 Views
  • 4 replies
  • 0 Bravos
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