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Problem solved! The $15.00 payment (I'm on auto pay) did not go to the 500 minute add on.I just added another $5.00 and now can make calls. Thanks to all for your assistance.

I thought that is what I added on - showing $15.00 paid

Account status is "active" with a $15.00 balance but nothing showing where minutes used usually is

Where can I find minutes left? I see where it shows detailed calling but not minutes left.

Added $15.00 2 days age and it shows paid on my online account