No incoming calls activated 27 oct

[Luddite]

@annie108 What plan do you have?

If your other services are also down, please login to your account, click Change SIM, and look at the last four digits. Compare those to the SIM card in your phone. A mismatch will mean someone has stolen access to your phone number.

[metropublic]

@annie108  If you ported in your number from your previous provider it means that the port did not complete and you must submit a ticket to Public for help. Select the chat bubble bottom right of your screen type "port request" and submit your ticket.

If you did not port in your number then check you device to make sure the do not disturb option was not accidently set.

[esjliv]

Hello @annie108 ,

That does not sound right. Maybe a stuck port? Contact a moderator to look into your account.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Click the bubble comment circle on the bottom right hand side of your screen to talk to SIMon the chat bot or link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

OR

2 - Contact the Public Mobile  Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437