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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My phone isn't working

Local calls won't go through. I'm getting a message saying that the number I'm calling is long distance. It's not working for any numbers. Please help!

Promo Code vs Referral Code

Two questions: 1. I'm signing up my wife + kids phones this weekend, and I want to use the RBC Rewards promo ($10 off for 6 months using a Signature RBC Visa). Will that override the referral process? ($1/mo per active subscriber referrred?) 2. Do yo...

How to set auto pay

Resolved! Voicemail Setup

Hello guys! I tried setting up my voicemail inbox not too long ago since I joined Public Mobile. I had trouble setting up my voicemail, so on a trial dial from a friend to my phone, I asked them to send me a message to see how my voicemail message w...

Resolved! Rewards

Why havent I gotten last 3 months of credits for auto pay.

Data Leakage

HI. I am wondering why my Data keeps going up and down? I do have Cellular OFF, All Apps OFF that are within the Cellular ON/OFF switch and I have BackGround Apps being refreshed over WIFI (not WIFI and DATA). So here is what I am seeing when I log ...

Resolved! Transfer inactive PM number to active PM account

I have a friend who is leaving Canada. I want to use his PM account . My PM account is inactive now. How do I transfer my inactive PM number to his account? Please help! Thanks!

How to connect my hotspot

Sometimes my hotspot heading in settings is blue and says to connect to hotspot. Then below that it says to contact Telus in order to connect to the hot spot......then an hour or so later...it all just disappears. Kind of hard to learn how to use...

Resolved! transfer my number

Hi ,I failed to transfer my old number due to less information. Now I have everything, Need help to continune activation.Need to know how!

need to change my credit card info

hi my phone number is xxxxxxxxxxnot able to use my phone today trying to change credit card info can you pls help ? Edited by computergeek541: removed personal information

24 hours no porting done

waiting 24 hours for Service can not get human help

Resolved! Alberta customer travelling to U.S.

Do I require a U.S. Roaming add on to use my phone in California?

Re: Simple question!

The Imei number for my old phone is ======== regarding my phone number transfer from virgin mobile Isha badshaw [IMEI removed: Luddite]

Porting of sim

I want to port my number but i first started process for bell but that canceled but now when i am trying to change it is asking to cancel first one with bell how to do it

Resolved! System Information Displays Wrong Phone Number

As the title says, the phone number listed on my Mother's Moto G6 under "About Phone - Phone Number", "SIM status" and advanced Messaging settings, is not the same as her actual cell number. By way of some background, I successfully ported her number...

Changing the number sucks and taking a lot of time.... 3 hrs no response

I just changed my number from XXX to YYY but as of now both the numbers are not working, when i call up older number, i hear the tone that shows phone's ringing but the Real Phone is not ringing (i am just hearing that tone), when i dial the newer nu...

Resolved! another porting from bell

I am currently a PM customer and now my wife is ready to join. She now is ready to activate sim but wants our landline number to be ported to her phone as we've had it for over 30yrs. My question is, the Bell landline is in my name. Is that going t...

Auto pay

I have changed another visa for the auto pay a few days before the payment date. For some reasons, my account is suspensed without my attention and of course my visa is in good standing. Why it happens? Will I lose my auto pay credits forever?

Can't purchase add on and can't view current plan details

I'm trying to purchase the 500 Canada wide add on minutes to my plan. I can see that I have been charged the $5 but my dashboard does not show that the add on has been applied to my plan, futhermore I can't actually view my plan details, every time ...

Resolved! how to get the TOP 50 %

How many posts do i need to post per day .

Re: Invalid SIM - How to email contact problem with out PM Number

Hi, You seem like a great problem solver. I think I have a similar problem. I was trying to activate my sim online, after the first page (where I entered the sim number and all my info including the e-mail address etc.) I was trying to select a phon...

Resolved! Restore my number

Hi, i didnt use use my phone number for 5 months. How can I recover it?

Resolved! how is the network in Richmond ?

I have 2 friends who live in Richmond ask me .

Resolved! selfserve problem

can you please help me with my selfserve accout . mny account is locked

Resolved! $10 credit

Hi, How long does it take for the $10 referral credit to show up under my account info? I already see the $2 from Auto pay Thanks

SIM Blacklisted

Hi,I purchased a Public Mobile Sim and monthly paygo but my SIM blacklisted yesterday at random.Not sure what is going on with this.I am not able to connect to the network and phone say "Technical Problem" "Emergency Calls Only" The phone was working...

Locked Out of Account

Please help! I am locked out of my Self-Serve Account. It says to contact Public Mobile for help. Please help!

Resolved! Locked out of account

I'm locked out of my account. I've tried logging in. I've tried the 'forgot my password' link which failed to email me a password reset link 3 times. I've waiting 24 hours to reset my password again and not it's telling me I'm locked out of my accoun...

Resolved! Call to my voicemail deduct from my plan outgoing minutes?

I'm new to PM and just signed a $15/month plan with PM. I called to my own number to access voice mail. Are these minutes counted as my outgoing minutes offered in my monthly plan? My understanding is that it should not. Correct? But I just checked m...

Resolved! Tips for referrals

Would anyone here know any good tips for getting referrals, I'm having a hard time getting people to sign-up. Would sharing my reference code on this forum be a good idea? Thanks!

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