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Ran out of data,topped up,account active and still no data on phone

No incoming calls

Anyone else experiencing missing calls? Occasionally happens that people try to reach me but I get no rings. It goes straight to my voice mail although I have signals. I am able to call them back once they text me about it. It only happens at my plac...

Phone no longer receiving calls

I am not sure what is going on with this serivce. Everything was working fine until I booked a roaming to the USA last week. When in the US I was unable to use data that I had paid for, except for a brief period near the airport.  now on my return th...

I do not know what happen, with my payment

I did make a payment today and my phone did not reactivate. I am getting frustrated because also I did change a plan, does anyone help me with how this work do I have to buy a new sim call? I am getting frustrated because I did not receive any help f...

Increasing plan payment

I wanted to increase my sons plan from the $15 to $25 option and it just charged me right away. I feel like it should have added it on to the $15 I just paid 6 days ago. How do I change/fix this? Ill just wait until next payment if they don't offer t...

Visiting Bermuda

Does anyone know if the international calling works in Bermuda?

incoming and outgoing calls don’t work!!!

********* Edited by moderator I paid the account and the phone still not working!!! my son can’t make or receive calls!!! I will not pay my bill if he can’t use this service!!!

Billing

Hello. By mistake when I first got public mobile I made a payment with my credit card over the phone. I should not have done this, as I have auto pay through my credit card.  Also 2 payments went through my Visa, one on April 4th and another one on A...

No incoming call

Just transferred tje number from Virgin.No incoming call but outgoing call is working fine. Called Virgin, they said the number is still active with Virgin because transferred might have not completed. How the same number is working on two networks? ...

Account

I am having issues signing in to my account to retrieve my account# 

Number porting problem

I am trying to activate a new account with public mobile but need to port my current number but for a message saying I input the wrong account number what do I do now?

USA 1000 minutes

Yesterday I purchased 1000 minutes USA calling.  I called California and then checked my usage and found the minutes were not charged to the 1000 minutes USA but were charged to my plan minutes.  This does not make sense to me, I thought a long dista...

usa roaming

While in Palm Springs I bought USA roaming.  When I used my cell phone I was charged for each call.  I understood USA roaming was unlimited calls for the 10 day usage.  I did not have this problem on a previous trip.

Sim cards not received

Haven't received my Sim cards how can I track them?

"No connection"

Is there anything more I should try before replacing my SIM card? I have reset all network settings. It looks like my Wi-Fi is connected, but the phone still tells me "No connection" and I can't send/receive texts or phone calls. 

Missing refer a friend reward

In Feb I referred my wife to public mobile and did not receive the reward discount and it has been 3 months. Can I have an administrator to look at this

Fraud

I made a phone payment of 80 dollars from my icici bank  whis was never added to my account  did you not get the payment 

Cannot access self service portal

I had a sales rep set up my account and am not able to log into the self service portal.  I am travelling to the USA and need to purchase an add on package.  Your live chat directed me here.

No service

My plan expired I gave new credit card info for automatic payments to start …like they were before but my phone still shows no service ….my account shows paid …I’m not super literate with technology can you please help me fix this

Out of Canada but want to keep my number

I live in Canada and Public Mobile.I'm planning to go for a 4 month get away to Europe and I don't need any plan, any minutes, any data, because I'm gonna use my 2nd SIM card (European one), but I want to keep my Canadian number active and be able to...

Reactivate recently expired number

my number xxxx has recently elapsed.  Is it still available.  Can I get it back.  I cannot log into my account as it says invalid.  Edit by mimmo

Wanting to cancel but cant

I live in Europe, I came back to Canada to visit family and subscribed to public mobile for my time there. Thinking that I could cancel my plan upon arrival back in Europe I left without worries. I am now back in Europe and CANNOT make an account in ...

Plan issues

Hello. My daughters plan has 100 talk minutes and unlimited incoming calls and unlimited texts. And yet every month, although not using the 100 minutes according to her usage history, she gets a message saying she's used all her minutes and is blocke...