[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Roaming Data not working
I've purchased a $20 add on for roaming call text and data for 10 days, I can see this in my account Calls and texts are working, roaming is not I've tried the following: - reset phone, data works briefly and then stops working- Manually select multi...
Resolved! sim card
I have locked my sim card and i cant get any hwelp
Resolved! Cant reset password
My partner can not get into her public mobile account as she forgot her password. The password reset email is not being emailed to her either. How can we get her password reset ? have all account info to verify! Mike
Resolved! Public refurbished phones
I just purchased a phone from Public and I need to change the shipping address. How can I do that?
Resolved! ROAMINg - Europe
Hi,ROAMING - EUROPEI know there is NO specific "roaming function" (except when travelling in the U.S.A.) in Europe.If I am in Europe, I cannot make any call, nor send any SMS..HOWEVER, I would like to receive a CLEAR and COMPLETE answer to my followi...
Public Mobile not Accepting My Payment
I keep getting this message: "Unable to Process TransactionSorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged." This is not an issue with my credit card, is ther...
Resolved! why reward system is changed
I am with public since 4 years. I referred 4 friends. I opened reward account in my public page. Thereafter, my all loyalty, refer and auto pay rewards were gone. I made ticket to solve this issue, public customer care person wrote that you ware migr...
Resolved! my credit card expiry has changed - need to update
Good morning.How can i update my expiry date for my credit card? i can’t place calls now
Resolved! Payment
My bill just got reset yesterday for the month, but I am switching to a different carrier (deal by you guys with telus). Will I still get charged my bill for this month if I change today?
Resolved! DATA USAGE
How is it that I am already at 75% data usage and I do not use it? I only use it from my home intenet. I also did not have my phone for the last week or two. I have received data usage message in the past as well.
Resolved! error code 837
Hi, I'm trying to activate a new account for a friend and every time I get to the end I always get the error code 837. Can someone please help?
Resolved! Have your community rewards hit yet this month?
I'm on the new rewards plan and I got my points on April 12th. Just checking to see if anyone got their rewards/points yet for this month?
Resolved! customer service
I need a number to contact customer service. That’s the only option for me to get help. Please contact me soon.
Resolved! No service. I've tried everything.
So I dropped my phone 2 days ago. And everything seemed okay, but when I woke up the service wasn't working on my phone. Nothing else seemed amiss, just an empty service icon in the top right corner. I restarted the phone. Nothing changed. Cleaned th...
Sim cannot find
I bought a simcard at walmart and trying to switch from bell. But when i try to register this happened. edit: SIM invalid error, image removed.
Changing Hardware, not connecting, Samsung S10
Hello all! I have a Google Pixel 2 which I detest, but it's been on PM for a while and working fine in that regard. I just bought an unlocked S10 today, and took the SIM out of the Pixel and put it in to the S10. The S10 is still saying "No SIM Card,...
Need to reset my password
Need to reset my account password and tried doing that but asking me for ‘my father’s birth year’ which i never registered. When i put it in, it was incorrect. Is there another method to reset the password? What else can i do?
ACCOUNT DISABLED!~! AND CHARGED TWICE FOR 1 MONTH, FOR MY ACCOUNT
EXTREMELY UPSET, CUSTOMER, I HAVE BEEN WITH PUBLIC MOBILE FOR YEARS!! I HAVE ALWAYS PAID ON TIME. AND I HAVE NEVER BEEN CHARGED TWICE BEFORE UNTIL NOW, I EMAILED PUBLIC MOBILE REGARDING, BEING CHARGED TWICE AND I NEVER HEARD BACK FROM THEM. NOW THEY ...
4 digit pin
I have been deactivated due to delay in payment. I need my public mobile 4 digit pin. How do I get that
Re: Account suspended
I’m new to public mobile. I understand your concern because I also ran into a password issue I couldn’t resolve on my own. But I looked through the website menus and learned you can get agent support for issues of a more complicated nature like this ...
Resolved! Is Samsung Galaxy supported on network
Hi, short of purchasing a new sim card to try, does anyone know if Public Mobile supports service on Samsung Galaxy A70 and Samsung Galaxy A50?I don't see them listed, and would love to add some family members to the service. Appreciate any insight,...
Resolved! Prepaid voucher doesn't work.
I purchased a voucher from SDM today, and it doesn't work. It says Unfortunately, Voucher # could not be added. Please verify the Voucher and try again. Do I wait it out? It usually works immediately after purchase.
how to reactivate account?
I did not realize that my account could be permanently deactivated. I got an e-mail less than 3 days ago saying that I need to make a payment within 3 days. I am trying to make a payment but can't log in. can it be reactivated? I cannot access 61...
Porting number from Zoomer (Cityfone) to Public Mobile
Hello,I’ve tried to have my number ported but I was abroad when they tried to call me for my account number and IMEI. I never received a text message to approve the port and I’ve tried to contact public mobile by filling out a web form with the relev...
Resolved! problem activating my wife's sim card
My wife is wanting to transfer her number from pc mobile. I tried to activate her sim online but got an error 821 code message. One thing that's confusing is the online instructions were saying to leave the pc mobile sim in her phone. I'm wondering w...
