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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 55159 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62718 Views
  • 183 replies
  • 32 Bravos

Resolved! Canary Islands

I see that Spain in a country included in long distance add on.  Does that include the Canary Islands?  They are not geographically in the country of Spain, but are located off the coast of Africa.  Thanks for the help.  

BPrior by • Good Citizen / Bon Citoyen
  • 3747 Views
  • 26 replies
  • 0 Bravos

Resolved! Replying to your reply

Your  email to me said you did not see the $80.48 charge I am enquiring about. Being I cannot reply to your email directly nor can I phone you or have a live online chat  I don’t know what any satisfactory methods there are to communicate. The charge...

Alanhowey by • Great Neighbour / Super Voisin
  • 1183 Views
  • 7 replies
  • 0 Bravos

Resolved! New customer question - I don't have a phone number, how do I get one?

For all the public mobile links I have accessed to get started, it prompts me for a phone number.  I don't have one. I need one. Specifically, I would like to receive a new phone number, a public mobile plan and purchase a pre-owned phone. The SIMon ...

jolean01 by • Great Neighbour / Super Voisin
  • 2729 Views
  • 14 replies
  • 0 Bravos

Resolved! data

Why was a lot of my data used when I was on wifi and not online much. over 400 meg at one time.  Not normal. 

LHFisher by • Great Neighbour / Super Voisin
  • 1650 Views
  • 9 replies
  • 0 Bravos

Resolved! Add Ons Removal

Are add ons like data and long distance permanent additions to your plan or can you remove them?  I expect some long distance to Europe for a couple of months and then it will end.  I do not want the add on if it cannot come off. Also, do unused minu...

BPrior by • Good Citizen / Bon Citoyen
  • 1175 Views
  • 5 replies
  • 0 Bravos

Umidigi bison wifi hotspot not working

My dad has a umidigi bison with a public mobile sim in it and the wifi hotspot doesn’t work it will show up on other devices and you can connect to it but it won’t have any Internet on it I have an iPhone 8 with public mobile sim and my wifi hotspot ...

Gavin7 by • Good Citizen / Bon Citoyen
  • 5594 Views
  • 15 replies
  • 0 Bravos

Resolved! Referral code

What is the referral code everyone is asking about and how does it work, where do I receive one?

frash by • Great Neighbour / Super Voisin
  • 1543 Views
  • 7 replies
  • 0 Bravos

Resolved! Moving services

I have one of our family phones with public mobile, I’d like to switch everyone, as long as the phone is paid off, we can do that? All iPhones.

frash by • Great Neighbour / Super Voisin
  • 1062 Views
  • 5 replies
  • 0 Bravos

Data add on

My bank account was charged for two extra 1G Data add ons but they do not show up on my account at all….. help.. 

Resolved! Auto Pay Extra Data

Hi! I've yet to join public mobile, I've been wondering if the bonus data for auto renews every month or if it's only a one time thing. Also if un use data stacks up over the months. And is it possible to add a reference code after my account is made...

Kzule by • Great Neighbour / Super Voisin
  • 1290 Views
  • 4 replies
  • 1 Bravos

Resolved! Phone talk is not working due to running out of minutes

Hi there, I realized that I have gone through my minutes for the plan a couple of days ago and I was no longer able to make phone calls. I paid my bill which is due on the 3rd of august and it still doesn’t work. I initially intended to pay $5 for an...

Rickyasf by • Great Neighbour / Super Voisin
  • 1302 Views
  • 6 replies
  • 2 Bravos

Resolved! New phone

how do I register my new phone

Claudebigras by • Great Neighbour / Super Voisin
  • 1176 Views
  • 5 replies
  • 0 Bravos

Data not working

I have data on my phone, but once I reached my limit of 1G, I started using the one time bonus 5G and my data is much slower than before. Why is this?

phone not connecting to network

Hi,    I just bought a SIM card and activated it and everything, but when it is inserted into my phone it will not connect to the network. I have tried everything that SIMon has suggested and nothing is working. I have a new iPhone 11 if that makes a...

Kadeklisowsky by • Good Citizen / Bon Citoyen
  • 2259 Views
  • 12 replies
  • 0 Bravos

Data not working on new phone?

Picked-up a used unlocked phone, put the Public SIM card in, but data doesnt seem to be working? Any suggestions? Have I missed a step (or two), or should it just work? Any feedback greatly appreciated....

jrprvs2000 by • Good Citizen / Bon Citoyen
  • 1988 Views
  • 7 replies
  • 0 Bravos

Refer a Friend Reward

Hi, I did not receive my "Refer a Friend" reward. Thanks Gordon

gchan by • Great Neighbour / Super Voisin
  • 3280 Views
  • 11 replies
  • 0 Bravos

Data does not work want cheaper plan

I lost my phone and picked up one of your public mobile sim cards and then loaded 60 dollars onto it and chose the 50 dollar plan but the data doesn't work at all, never has only calling.  Anyway it still served its purpose to help me find my phone. ...

Humpcamel by • Great Neighbour / Super Voisin
  • 1180 Views
  • 6 replies
  • 1 Bravos
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