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Every time i try to log into self serve

ben_wb
Good Citizen / Bon Citoyen

I love Public Mobile's service. My phone works. My texts work. My internet works. However, this is what happens every single time I try to log into my Self Serve. I have to reset my password, and when I submit my actual email address, this message comes up, with no explanation or way forward. It's maddening. Will PM fix this?

ben_wb_0-1653679160572.png

 

12 REPLIES 12

softech
Mayor / Maire

@ben_wb could be browser cache issue.  Try to use Incognito mode or clear cache and restart browser 

ben_wb
Good Citizen / Bon Citoyen

thanks for the suggestion. it doesn't work.

BKNS27
Mayor / Maire

@ben_wb 

It seems like you are no the only one with the login problem in area with the huge storm with blackouts back East.

Telus is working on the repairs so meanwhile you can get your account status by dialing 611.  

Darryl69
Model Citizen / Citoyen Modèle

Have you tried a different browser or logging in from a different device?  I agree Public Mobile is awesome but this would be frustrating. 

@Darryl69 and you tried a different  browser??

Guelphling
Great Neighbour / Super Voisin

Exact same problem here! 

JL9
Mayor / Maire

I am assuming that the PM induced stress is why the meditation tab is open 😉

Pawprints1986
Town Hero / Héro de la Ville

Would these issues actually be related though? I feel like the server our accounts are on, and the cellular network are completely different things... 🤔

esjliv
Mayor / Maire

@JL9 wrote:

I am assuming that the PM induced stress is why the meditation tab is open 😉


blahaha @JL9 😂