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Every time i try to log into self serve

ben_wb
Good Citizen / Bon Citoyen

I love Public Mobile's service. My phone works. My texts work. My internet works. However, this is what happens every single time I try to log into my Self Serve. I have to reset my password, and when I submit my actual email address, this message comes up, with no explanation or way forward. It's maddening. Will PM fix this?

ben_wb_0-1653679160572.png

 

12 REPLIES 12

hTideGnow
Mayor / Maire

HI @ben_wb   

 

I used to have some weird problem with logging into My Rewards site too.  A different browser works for me.

 

But if your problem is just about resetting password, open ticket with CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

  1. start by typing : Contact CS Agent
  2. then Click "Contact Us"
  3. then Click "Other"
  4. finally Click "Click here to submit a ticket"
    you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

 

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

JL9
Mayor / Maire

😁

esjliv
Mayor / Maire

@ben_wb  you have been a community member for a few years now.

Have you EVER been able to access self serve, or has this always been the case?

 

Have you ever created a self serve account before, if not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

 

If issues persist and this has been ongoing, and others suggestions are not helping, I would submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

esjliv
Mayor / Maire

@JL9 wrote:

I am assuming that the PM induced stress is why the meditation tab is open 😉


blahaha @JL9 😂

Pawprints1986
Deputy Mayor / Adjoint au Maire

Would these issues actually be related though? I feel like the server our accounts are on, and the cellular network are completely different things... 🤔

JL9
Mayor / Maire

I am assuming that the PM induced stress is why the meditation tab is open 😉

Guelphling
Great Neighbour / Super Voisin

Exact same problem here! 

@DDM69 and you tried a different  browser??

DDM69
Deputy Mayor / Adjoint au Maire

Have you tried a different browser or logging in from a different device?  I agree Public Mobile is awesome but this would be frustrating. 

BKNS27
Mayor / Maire

@ben_wb 

It seems like you are no the only one with the login problem in area with the huge storm with blackouts back East.

Telus is working on the repairs so meanwhile you can get your account status by dialing 611.  

ben_wb
Good Citizen / Bon Citoyen

thanks for the suggestion. it doesn't work.

softech
Oracle
Oracle

@ben_wb could be browser cache issue.  Try to use Incognito mode or clear cache and restart browser 

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