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Never had data for over 2 years?

lorvar1
Good Citizen / Bon Citoyen

Hello. I never had the need for data until recently (I drive now) and noticed that my 500mb from my original data plan was never working for 2 years. I upgraded to 3gb a few days ago and my phone still can't connect to 4G for internet outside. It shows the 4G icon. I've updated the APN, but still no change.

13 REPLIES 13

hTideGnow
Mayor / Maire

HI @lorvar1   What kind of phone  (make and model ) is that?

 

You can first start with a Network reset and see if it works.  

Darryl69
Model Citizen / Citoyen Modèle

Did you check if your cellular data is turned on?

dust2dust
Model Citizen / Citoyen Modèle

And of course you've turned on mobile data. Do any other apps work? Maybe the browser isn't set up to use mobile data.

iliketotalk
Mayor / Maire

lorvar1
Good Citizen / Bon Citoyen

Yes, reset networks as instructed, reconfigured APN, etc. I checked numerous browsers and youtube.

lorvar1
Good Citizen / Bon Citoyen

First phone was a Huawei P30, which my wife also has. Now I have a Umidigi Bison Pro.

HI @lorvar1  You can update your APN and save without issue?

 

Make sure your OS is updated to the latest one

 

And an you send us screenshot of your APN on your device?

lorvar1
Good Citizen / Bon Citoyen

I'll have to screenshot later. I tried the same one my wife has on her phone though.

 

HI @lorvar1   Check space and case of the letter.  Sometimes an extra space at the end or in between could be the reason