[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
updating credit card
I've been trying for a week to update my credit card info and all I ever get is try again
Resolved! Voicemail on PM
What is voicemail on Public Mobile like? How many messages and minutes of voicemail do you get with a standard plan? Thanks!
Activation issues
I paid and everything my sim just keeps saying activating and my app is asking to send a code to my number to verify my account but I can’t because my sim still won’t activate so I can’t use the number or the app.
New subscription issues
I recently switched to public mobile from zoomer wireless, however I am unable to make or receive calls. My old phone plan was cancelled so I am stuck without service. When I call 611 it is asking me to pay again after they have already taken money f...
Resolved! Having trouble porting my number
Today I recieved my sim card and followed the step for activating my sim. Received the confirmation number and finished setting up my account but then got a text saying "Hey, it's Public Mobile. We're having trouble transferring your number. Looks li...
Activate sim
I installed PM sim. Can't activate Never receive the 6 digit security code to phone because no service without SIM activation wtf?
No option to upgrade to 4G 2024
I have had the $25 3G plan for years but would like to upgrade to a 4G plan but there is no option in my account.Can I upgrade without losing my rewards?
Billing
Hi guys, I bought a subscription plan recently. Will the next month bill date be based on the day I bought the subscription plan or the day I activate my SIM card?
can't find ESIM number
So I am a new PM user. I subscribed with the e-sim option. During the process, the phone turned off and the activation was invalid. I contacted support through private message but he is asking for my e-sim number. Where can I find the e-sim number if...
Resolved! 'Create a ticket' issue
Hello,I can't send an email to create a ticket with an error message.I seem no issues with my message..Thanks in advance for any help on this.
Dominican Republic with the add-on "300 International Long Distance
Does anyone has tried to call to Dominican Republic with the add-on "300 International Long Distance Minutes" ?
SIM card PUK
hI, IMY SIM card PUK have been blocked i need PUK number to un block my number how i can contact a moderator could some body help me please
I want to switch to $29/ 30GB Plan
Who can I reached with, I am an old customer, I would like switch the plan $29/30GB that would be awesome. I saw that new subscriber only, so old customer don't have chance? If so, I only can find another carrier move out i guess?
email update
hi I need to update my email. can you direct me to an agent please?
Resolved! how to make the manual payment?
I have the auto payment in my account. How can I make the manual payment as I want to upgrade my planThanks
I just added a referral how long for the points to show?
I just added a referral. How long does it take to see the points on my rewards?
Resolved! I still have not gotten my SIM !! I do not know why ??
I applied for SIM on December 31 2023, the info from public mobile says "Your SIM card is on its way and will be shipped within 2 business days. " Four business days have passed, there is no any card I receive. I am eager to know why ?? I cancele...
Resolved! Location of my sim card
I want to change my sim card mail adress to this. BOX 6438 30 HIGHLAND AVENUEWOLFVILLE, NS B4P 2R5
Resolved! changing subscription plan... I want what new subscribers can get....
Hi I have been a member for at least 5 years. I recently signed on and saw the new member plan that is 4G speed and $24 a month with 4 Gb over 90 days. This offer ends January 8th. How can I accesses this? The only way I can see is that I have to...
Resolved! Phone number transfer
Hello! Just became a PM customer, received my SIM yesterday and completed activation. I selected a temporary number and confirmed that was working before submitting a number transfer request.This morning (with my old Telus SIM in my phone) I received...
Resolved! Copy of detailed invoice
Hello, I need a copy of current invoice (paid a couple of days ago) that clearly shows what was paid, the plan I am on (i.e. that it is for 90 days) and my name and phone number. Thank youHoward
Resolved! Switching plans
Hi AllIm on the 3 month plan that includes 60gb of data for $102.00 for 90 days. Can I switch to the limited time offer of 30gb per month for $29.00 per month even though my plan isn’t up until March 2 ? Thanks
Resolved! CANNOT GET EVERSAFE ID CODE
I recently joined and I cannot login to my new account to manage it as the verification codes don’t get sent. YESSSSS I know there are other methods once you login. But the very first time it HAS to send it to your mobile number but I can’t get it. I...
Account no
How to know the account no for phn no-xxxxxxxxxxxxxxxxxxxxxxxxx
Resolved! Subscription did not update upon renewal
In December I received a promo for a great deal in a new subscription plan. I had it set up to change to the new subscription on my renewal date of Jan. 05, 2024. Today, my renewal date, my account was deactivated. I had 40.00 already on my account a...
Logging in
I am not able to log in. My credit card number has changed and I need to enter the new account number or my account will be locked
Moat frustrating process
I need to see an agent to activate my sim to my old number..I cannot log in and I have been trying to resolve this issue for many days ..I can't do this anymore..where can go in Surrey bc Canada to see am agent
Sim
I need to activate this Sim to My old number but I cannot login to my account because verification code is sent to my number for which I don't have the Sim. I ended up buying a telus phone and I need to switch my numbers but u cannot because verifica...
Should be forwarding but always goes to Voicemail
I am a little over one month into the three month plan and I am away from Canada at present. Before I left I forwarded all calls to another Canadian number and that seemed to work for a month or so but presently even though on the phone with that SIM...
