Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment , Lost rewards and points

Hello, Since I changed my card information, my all rewards and points were gone and I paid full amount.I tried to submit a ticket but it keeps showing errors and can't submit ticket either.Please advice how I can address and/or correct this issue.Tha...

Resolved! Long Distance - Cannot call Spain

I have 400 minutes of Intl minutes (including US & Canada) but when I try to call Spain, I get a message from Public Mobile that the number cannot be completed as dialed (+34 911 230 000)

Resolved! Old community account - Brettster99

This is so **bleep** frustrating.This is my second account I needed to make for this problem. I had everything correct.I used the same email as I have always used. When they asked to confirm to link my two accounts and make my (new) account into anno...

Email pas bon

maintain signal abroad

I am planning to travel Asian country, is there any possible to get the message at that time? just wanna get a verification code or some login code, that is it.

Wrong amount on invoice

Had a 40$ plan with 6$ refer a friend and 2$ loyalty , and 2$ autopay. Total 30$ plus tax.switch to 3 month plan for 40$/month120-(3x10)=90$ plus taxwas charged 110$ plus tax.any help please

Need to reinitiate transfer in from freedom

Need the phone number I can call to restart the process @

Pas capable de me connecter

je ne suis pas capable de me connecter il dit que mon email n'est pas bon

Resolved! $0 esim offer when switching from physical sim and renewing to a new subscription plan

I am an existing user that renews to a new plan tomorrow. I would like to switch from physical sim to esim at the same time to take advantage of the free $0 esim that comes with the new subscription...is this possible?

Resolved! cancelling a phone service

Hello,There are two phone numbers that are being billed to my credit card. It was set-up by a former employee for just 2 months of use but now we can't login to cancel the service. The former employee isn't getting back to us either so we've been b...

Service not working

We have recently switched from Koodo to Public, we have a brand new physical sim, new public data plan and have had phone number ported . We can receive calls but cannot use data or make calls. Looking for customer service to contact us before we can...

Messed up port from lucky

I ported over 2 numbers from lucky mobile and totally messed up the process, basically I ported over 2 numbers thought everything went ok tossed all the old lucky sims in the garbage. Guess I didn't confirm with lucky about the port. Now I got two p...

chnage phone linked to esim

hello. I need my esim to be registered with a different phone.

I need to update my email linked to my account

Account management

Im trying to manage my account.I originally wanted to change the email associated with my account, went through the process to confirm my current email and changed my password.when I sign in now to change my email I get recognized by name but get stu...

Resolved! Question porting number in from Koodo Prepaid

I tried to use the chatbot for help submitting a ticket to port a number from a Koodo Prepaid account to an activated Public Mobile account.The form for submitting a ticket asks for the IMEI used with the old provider and the account number with the ...

Multiple phone #’s

I pay for the kids phones and I can’t upgrade their plans

Resolved! I need to restart the phone transferring process ASAP

I’ve been a customer of Public Mobile for 5 minutes and so far my experience was nothing short of terrible. For some reason I couldn’t reply to the phone transfer confirmation, and currently my new SIM is working only halfway - I can call and use int...

$34 for 30G(4G speed) black friday deal

HI, I am already set up switching to $34 for 20 G for next renewal, then I saw todays black friday deal with same money but 10G more data. is it only for a couple days ?should I change the subscription of the newest deal(my renewal date is next mont...

Unable to activate Subscription

Hi, I recently signed up for a plan but the Public Mobile App errored out and went to a "SUBSCRIPTION NOT ACTIVATED" screen. If I follow the "Get Support" button it takes me to a chatbot, and if I click the button from there it takes me to a white sc...

Resolved! @CS_Agent Request to resubmit number transfer

@CS_AgentRequest to resubmit number transferI could not respond to SMS from my previous provider within 90 minutes time window. Request customer specialist to resubmit number transfer. Thank you in advance,Rajesh

Resolved! Unable to activate eSIM

Hi, I trasferred to Public Mobile last night for the $34 20GB/5G plan. When I was installing the eSIM, it showed a success message and said allow up to 5 hours for setup. This morning, I woke up to found no signal on my phone. When I tried to scan th...

unable to port over phone

Can someone please contact me. I am new to Public Mobile, I have no phone service as my number did not port over. My previous account has been closed. But am unable to access any phone service. Please call me at work 780-xxx-xxxxEdit by Dunkman: remo...

Unauthorized Access

I am now on my 3rd week dealing with a login issue that takes me to a page that just says "Unauthorized Access" in tiny letters. It happened after a payment was accidentally reversed by my Credit Card company. I resolved it by purchasing a voucher a...

Resolved! I did not receive 6 digit code via my phone number

Hi,Yesterday, I transfer my number to PM. I think it was successful because my phone is working well.For confirmation full access to my account, I need 6 digit code but I did not get any text.I tried to turn on off my phone and resend code several ti...

Resolved! Cannot download esim - iPhone 13

messaged support 11 hours ago but they haven’t gotten back to me. My phone has no service right now and is showing SOS. What do I do?

US/Canada $65 plan

Just checking - if I subscribe to the new 5g US/Canada plan I will no longer need to buy US roaming, right?Don't want to be stranded in US with no service

No $2 dollar discount for subscribing

It looks like the $2 dollar discount hasn't been being applied for some time now. I am subscribed.

US-Canada Plan with 2 GB US Data and 8 Canada Data Now Only 2 GB

I haven't signed in for a while, but when I just did it says I only have 2 GB of 3G data, rather than the 10 (Canada) plus 2 (US) that I should have. Why did my plan change? Why am I getting charged for 8 GB but being given 2 GB?

Resolved! Cannot Login to my Account / Complaint to CRTC

FIrst time, I submitted ticket to customer support and they fixed it. And now, a week later or two later, I have the same problem, cannot login to my account because Public Mobile's glitchy system does NOT send verification codes to my email/phone nu...

Community

Forum Posts