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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2266 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34262 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45933 Views
  • 182 replies
  • 30 Bravos

No incoming calls or messages on my android

Hi! My name is Harman.I have ported my number to Public mobile from Freedeom two weeks ago.I am able to make calls but unfortunately I am not able to receive any calls or messgaes till now. Can somebody helped with it , I have submitted a ticket two ...

PREETSINGH921 by Great Neighbour / Super Voisin
  • 797 Views
  • 7 replies
  • 0 Bravos

Cannot make or receive calls

Hello I have been with Public Mobile for about 6 years now, just wondering why all of a sudden today I cannot make or receive calls.  I’ve tried all the troubleshooting related to my Apple iPhone and so now the support technician is suggesting I cont...

ntqm27 by Good Citizen / Bon Citoyen
  • 1191 Views
  • 11 replies
  • 0 Bravos

Can not call (both incoming and outgoing) Only able to Text

This happened this evening. I cannot receive any incoming calls and cannot call other numbers. Text messaging is still working. I changed to other phone to test. The same thing happened. I guess it is the SIM card problem. Who should i contact to sol...

wes76 by New in Town / Nouveau en Ville
  • 434 Views
  • 2 replies
  • 0 Bravos

payment not processing

I'm set up for preauthorized payment and this month it didn't work. I signed in to re-enter my credit card info and it still won't process. Says opps! error, try again later. My credit card hasn't expired, so I don't know why payment won't go through...

Danna1 by Great Neighbour / Super Voisin
  • 357 Views
  • 2 replies
  • 0 Bravos

Resolved! Public Mobile testing VoLTE in south Alberta????

Looking thru my call history I noticed a name with [HD] behind the name.Quick google search says that call was VoLTE .Telus ie. Publicmobile testing the network???Very interesting3G shut down may be sooner than 2025. 

farmbot by Model Citizen / Citoyen Modèle
  • 1020 Views
  • 7 replies
  • 2 Bravos

can not make calls or receive and my account is active and fully pa

can not make calls or receive and my account is active and fully paid!  I went into account which is supposed to be on auto payment by credit card and it showed a $4.00 credit.  I went into system and made my months payment to see if that would help ...

wbarnes by Great Neighbour / Super Voisin
  • 474 Views
  • 3 replies
  • 0 Bravos

need a port request asap

I need a request sent to Virgin right away. Have been trying to get this service set up for days on end...not resolved yet. Once the request is sent I will contact Virgin within 90 min. Each time you send it it times out because I don't see the reque...

SheriLo by Good Citizen / Bon Citoyen
  • 491 Views
  • 5 replies
  • 0 Bravos

no calls , just texts

can not send or recieve calls , but texts go through fine , I live in a very rural area , any help 

atpapa by Great Neighbour / Super Voisin
  • 392 Views
  • 3 replies
  • 0 Bravos

Can’t call out

 Is anyone else having issues with the phones not being able to call out 

Tlc8791 by Great Neighbour / Super Voisin
  • 485 Views
  • 3 replies
  • 2 Bravos

Resolved! Why can't I get new deals?

Recently saw a deal for 15 Gigs of data for $40 a month. If I sign in, I can't even see it as an option. Why are existing customers being given the shaft? I've been with Public Mobile for years, and affordability is lagging behind other companies. Ti...

Wolftracker by Good Citizen / Bon Citoyen
  • 576 Views
  • 4 replies
  • 0 Bravos

Resolved! US add on with data

I have been purchasing a $30 roaming add-on that includes 3GB of data as well as unlimited texting for 15 days but I can no longer find that option under add-ons. There is just a 15-day unlimited texting one. How do I find that add-on again?TIA, ever...

Amanda67 by Good Citizen / Bon Citoyen
  • 1484 Views
  • 11 replies
  • 0 Bravos

Cant recieve calls

hi all    so just as of 2pm today I cant recieve any calls without dialing 1 289.......first   texting and i can make calls just fine   I shut off roaming as thought maybe it thinks in longdistance,  changed back to my old phone thinking was the devi...

tmalloy by Good Citizen / Bon Citoyen
  • 1117 Views
  • 10 replies
  • 1 Bravos

Can’t receive calls or texts

I can’t send or receive texts but iMessages work just fine. I also can’t receive calls but I can call other people.

jaminjantzi by Great Neighbour / Super Voisin
  • 835 Views
  • 7 replies
  • 0 Bravos

Has anyone found a solution to the (calling not working) issue?

I'm a customer for over 2 years.  I've tried all recommended troubleshooting ideas.  Nothing has worked.  My husbands Public Mobile service is working fine...so it's not an area outage.  Texting works, calling does not.  Has anyone figured this out?I...

lulu72 by Good Citizen / Bon Citoyen
  • 749 Views
  • 5 replies
  • 1 Bravos

Add ons not working

My add-ons are not working in the US even when I am connected to T-mobile. It says "your plan does not have texts in the united states. Please select an add-on" but when I go to my account, I see the add-on there.

Phone stopped working

While I can get texts, whenever I try to call someone it says "number invalid". When someone calls me it never goes through. This just started this afternoon

HJ66 by Great Neighbour / Super Voisin
  • 544 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to Call

Hi,My plan expires in 5 days from now. I’m supposed to have unlimited US and Canada calls, although, for some reason every call I’ve made today goes straight to voicemail saying “8UV1…”. I can’t call anyone in US or Canada. How can this be fixed as i...

MarkDelaney by Great Neighbour / Super Voisin
  • 491 Views
  • 2 replies
  • 0 Bravos

Resolved! Need sim card

 Hi sir, I didnot receive my sim card yet. I ordered it last week.When will I receive? My order number 327566. I will wait for it to activate my phone number.Kindly advise me.   

remyasr by Great Neighbour / Super Voisin
  • 449 Views
  • 3 replies
  • 1 Bravos

Resolved! US add-on added prematurely

I recall adding US add-on and it only activating when I was in the States, so bought it in advance this time only to discover the clock started already while still in Canada.  Can I stop the clock until I need it?

Jonnyzim by Great Neighbour / Super Voisin
  • 429 Views
  • 2 replies
  • 0 Bravos

Resolved! I couldn't make call to a valid number

Hi there, Something very weird happened today. I couldn't make a phone call to 1 (866) 523-4357. A perfect legit business number. The call was immediately disconnected from my side saying invalid service . In the meantime I could reach the number fro...

wzhou6 by Great Neighbour / Super Voisin
  • 1563 Views
  • 8 replies
  • 0 Bravos

Resolved! 6UT1, the number you have reached is not in service

Unable to make or receive calls. Tried resetting network settings, resetting SIM card, cycling 3G and LTE. Still no dice. not sure what else I can try. This was working perfectly and this afternoon suddenly not able but I can browse net and send and ...

worrow by Good Citizen / Bon Citoyen
  • 1237 Views
  • 2 replies
  • 0 Bravos

unlock a phone

-when i changed my sim card- the flip phone is asking for network passcode-is it because phone is locked with PM-pls send the passcode.

paul27 by Great Neighbour / Super Voisin
  • 827 Views
  • 6 replies
  • 0 Bravos

MORE MINUTES

GOOD DAY,  SORRY I AM NOT YELLING, JUST HAVING TROUBLE WITH MY EYES.  I ASKED THE COMMUNITY ABOUT "500 min Canada-Wide Long Distance" A FEW WEEKS AGO WHEN I PURCHASED THIS.  I WAS TOLD IT WOULD KICK IN ONCE MY CURRENT MINUTES SAID ZERO - THEY NOW DO ...

MC4 by Good Citizen / Bon Citoyen
  • 1170 Views
  • 13 replies
  • 0 Bravos
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