Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 936 Views
  • 17 replies
  • 7 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22493 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 33932 Views
  • 185 replies
  • 27 Bravos

Has not incoming calls

Hi   After a long time waiting for get sim card my. sim card has not any incoming calls. Please solve this problem or refund my cost

Noshin by Good Citizen / Bon Citoyen
  • 1024 Views
  • 12 replies
  • 0 Bravos

Resolved! Roaming talk is not working in USA

Hi all. last week I purchased Add-on data and talk for the US. I was there for 5 days but I could not call anyone. The 250 MB data was okay and I received texts with some delay. My partner had the same experience. We did all required settings based o...

Masoud21 by Great Neighbour / Super Voisin
  • 1216 Views
  • 8 replies
  • 0 Bravos

Hurricane Fiona Nova Scotia

My cell data is stocked up but not working (slower than dial up or random). My phone bars are 1 but go to 2 if switch off lte onto 3g. Is it just me and I need fix or is it overloaded system?

jennihouse by Good Citizen / Bon Citoyen
  • 680 Views
  • 9 replies
  • 1 Bravos

This is a joke , and quite frankly , theft.

So now today I've gone from SLOW data to NO data,,,, What is happening here ??  I still have not heard from a service Tech or anyone..,.    You have my money and i have no service ,  THIS IS THEFT ,, I EXPECT A REFUND. NOW.  This has been ongoing for...

Danimal35 by Great Citizen / Super Citoyen
  • 1339 Views
  • 20 replies
  • 1 Bravos

Resolved! Refund

How in the world can I talk to somebody about refunding my money on my account. I wasn’t able to change My SIM card number after my phone was lost. Tried activating my account first so paid. Nothing worked. So I started a new account with my husbands...

Tacorm by Great Neighbour / Super Voisin
  • 332 Views
  • 3 replies
  • 0 Bravos

Bluetooth is not working in my car

Sorry if this question has already been asked. But I really want to know what is happening to my car. I can't pair it with my iPhone7 and can't use my phone while driving. I have Citroen C3 production year 2006. The IPhone has 128 MB of memory.

costumeweller by Great Neighbour / Super Voisin
  • 458 Views
  • 5 replies
  • 2 Bravos

Resolved! Can’t lock into my account

Hi I been with public mobile for a few years now and I had no problems . I have 2 accounts both in my name but with different emails one I use for my wife’s cell phone and the other one for me.The problem is with my account ,when I registered a few y...

Activation Issue

Is there a problem right now with the activation portal? So I have gone through the entire activation process and it won't accept my credit card. I got a red warning message telling me to check my card details. I've now done this with three different...

Sim card swap

My old sim card recently stopped working. I ordered a new one, but it wont let me change it in my profile. When I hit update nothing happens. I messaged the simbot with no response. Someone help please

Resolved! Voicemail message

Hello, Does anyone know how to change their voicemail message? I can't seem to figure out how. I saw an option a while ago, but now I can't find it since the website has been updated. Thanks!

Kierastang by Great Neighbour / Super Voisin
  • 373 Views
  • 3 replies
  • 0 Bravos

Resolved! App

Is there an app for Public Mobile?

Mar1a by Great Neighbour / Super Voisin
  • 1487 Views
  • 20 replies
  • 0 Bravos

Resolved! refer a friend

I gave the promotion code for referring a friend to my son.  I have not received the $5 off my bill, only $1.  

cliffb1 by Good Citizen / Bon Citoyen
  • 487 Views
  • 4 replies
  • 0 Bravos

Resolved! I want to cancel my online SIM card order

Hi, there is a great offer for the 15 $ plan but it says I’ll receive my card in 5-10 business days.It may be too late to use that offer since the deal ends in 4 days. Is there any way I can cancel my online aim card purchase and buy a new one by goi...

Hus by Good Citizen / Bon Citoyen
  • 991 Views
  • 8 replies
  • 1 Bravos

Resolved! can't receive calls

I switched from lucky to public mobile and had service through here for couple weeks and have tried everything the bot simon says but still can't receive calls ( I carried my previous number over ) I'm ready to cancel and go back to lucky if it does ...

dylanduke by Great Neighbour / Super Voisin
  • 467 Views
  • 3 replies
  • 2 Bravos

Mobile network issue

Hello I need help as I no longer have any signal at home. When I try dialing it say no mobile networks available. We have 2 phones and had a mobile network, however as of yesterday Sept 25 we no longer have any signal at our address postal e3n4z9 whi...

mparahoo3 by Great Neighbour / Super Voisin
  • 1084 Views
  • 12 replies
  • 0 Bravos

Resolved! Unable to make payment on suspended account

My wife's account has been suspended (forgot to load) and I keep getting and error message when trying to make payment. Error message says "Oops, an error has occurred, try again later". I've tried several times. Any wisdom words Community? Thanks. 

Koombassi by Model Citizen / Citoyen Modèle
  • 575 Views
  • 4 replies
  • 0 Bravos

password reset wont work

cant reset password to login to update payment info.phone doesnt work because i  think card expired   ..

piaskow by Good Citizen / Bon Citoyen
  • 516 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation Deadline

Hello, I have a friend with a phone, and would like to sign her up (refer a freind) and take advantage of the promo that is on until Sept. 30th.... So I need a Sim card... can't get them locally, so ordered 2 online, from here... could whomever is sh...

AlexTait by Good Citizen / Bon Citoyen
  • 1009 Views
  • 10 replies
  • 0 Bravos

Resolved! Credit topped up

Hi I have credited my account with $25 and I can’t use my phone. When I fail 611 there asking for me to top up. But I have $25 on my account. 

Chris1Magraw by Great Neighbour / Super Voisin
  • 339 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't receive PUBLIC MOBILE calls

Hello! I transferred my dads phone to public mobile and everything seems to be good except he can't seem to receive any calls from people on PM only. Others can call him. Any help is appreciated thanks.

nnsnns by Good Citizen / Bon Citoyen
  • 944 Views
  • 12 replies
  • 0 Bravos

Resolved! Extra data due to Hurricane Fiona

Just wondering if Public Mobile is offering extra data for their EXISTING CUSTOMERS due to Hurricane Fiona?I know that some other cell companies are offering it which would only make it fair to us. I love Public Mobile and would like to be treated fa...

Resolved! Rebate code

I have a rebate code from the family member who recommended Public Mobile to me. I believe she should receive a monthly rebate as a result as well as myself at activation of my sim card. I have received the sim card and am wondering how to apply the ...

PatSchmidt by Great Neighbour / Super Voisin
  • 375 Views
  • 2 replies
  • 0 Bravos

SIM Card Delivery - Impressive!!

On Wednesday Sept 21 2022 I ordered 2 PM SIM cards. Today Monday, Sept 26 2022 they arrived. They were shipped from Archway, 21 Aero DR NE, Calgary AB. A weekend was involved so likely would have been much faster if I had ordered on a Monday. That is...

Missing promos

I’m all of a sudden missing my holiday promos on my account. One was 2 GB and the other one was 1GB.  They were not one time offers. I have been with public mobile for 5 years and the one promo was from my first year. And the other one was from my se...

AH05 by Great Neighbour / Super Voisin
  • 597 Views
  • 7 replies
  • 0 Bravos

Resolved! "NIP code" of minimum 4 digits

Hi,I transferred my SIM card from my old phone to my new one.  Now the phone when I turn it on asks for a "NIP code" of minimum 4 digits.  This is apparently not the phone but the SIM card that is asking for that code.  I have no idea how to get that...

hockeykong by Good Citizen / Bon Citoyen
  • 1813 Views
  • 7 replies
  • 0 Bravos
Need Help? Let's chat.