Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This only started recently, but now, whenever I call someone the speaker will shut off randomly. I have to press the speaker button again and then it'll shut off again sometime later. No clue why it's doing this. Hasn't done this in the past year and...
I have several free promotion add ons. I am not sure how to use them. I would like to use one of the 500 mins one time international long distnance. Can someone help? Thank you!
I want to reset password to log into my account so I can set up preauthorized payment as my phone has been disconnected. but when i type my phone number in to to get code it says it it cannot be reset at this timeI need to activite my phone asap
Getting error when ever I am trying to callThe SIM is not working, it seemsUnable to activate the SIM as well
it is showing that the plan is active but I am unable to make calls with my public mobile SIM card, but i can recive message
Just a thought I'm having, for those like me who deal with iffy reception, but are curious how their situation would handle 4g data/connection, it would be neat if there were an add-on possible to pay a small fee to unlock/remove the throttle for say...
Trying to activate sim, got error code 821 tried to activate again now saying my phone number is not valid Canadian phone number
Good day,I have been overcharged three times on February 24th, 2023 for 1GB Add-on I did not purchase. Please look into this urgently and revert payment. Also, how do I renew my current plan before the exact renewed date? Thank you for your time,T
Hello I have the activation code but I was unable to input it and now it is showing that the plan is active but I am unable to make or receive calls with my public mobile SIM card
I recently changed a new sim card through my account. It looks straight forward, but after I updated my new SIM card at system, and it showed successful message. Sim card is not activated and show "SOS" on my iPhone.
Other carriers are raising roaming rates. Public Mobile offers US roaming bundles at great prices. Just another selling feature to convert your friends and family https://mobilesyrup.com/2022/02/03/rogers-increasing-us-international-roaming-costs-m...
Can PM change my plan without me knowing?I was charged today double amount that I am paying usually, and I have the surprise to discover that they changed somehow my plan from $25 to $40.
Hi, set up a new account for a friend and all went as expected, ported her number from Shaw Cable (landline).The process was completed and we tested incoming and outgoing texts and calls. Then the incoming calls stopped. Outgoing still worked. Then g...
hii pid for sim card on line and i expected to receive sim card 5 to 10 bussiness day.unfortunetly still i did not receive my sim cardi paid include tx 11.39 CAD .if you cannot deliver it return my money
My phone stopped working today February 28 2023 and my account is saying active and my renewal date is tmr March 1 but when I spoke with the chatbot it stated my account is inactive. I paid my monthly payment of $50 two times now for a total of $100 ...
After the initial setup could not be done with the voucher purchased, I used a credit card to do so. After everything was active and working, I entered the voucher number to have credit for March 2023 plan renewal. It showed in account but has now di...
I tried transferring my phone number to my new SIM card but it said the transfer didn't work. Now when I enter my number to try again it says to enter a Canadian number that exists. What do I do?
Just updated an iPhone, not sure how long phone service not working Feb 28,2023?
I noticed PM has removed all reference to unlimited in-coming calls from the $15 plan. Just wondering if anyone knows if that is still the case?
My PM sim chip works in a Samsung phone, worked in Pixel 7 from Nov 2022 - early Feb 23 - now doesn't work in Pixel 7. Has anyone experience with this?
now my phone says “your sim cannot be accessed please call your Carrie to obtain your puk code? Someone please help what is a puk code and where do I get it. I can’t even log into my account because I need my phone number to get text message to log i...
I just signed up and ordered a sim card. I forgot to use my friend code.
When trying to transfer my landline # to PM it asks for complete address. I cannot put in my city and it is not on the list. Without the city I cannot complete the transfer.
Hi. I don’t know where to submit this, but a few days ago, a Telus door-to-door sales rep came by my door and offered me a good Telus mobility deal if I swapped over. I did so, porting my number over and cancelling my Public Mobile account in the pr...
i got multiple charges on 2 seperate occasions 55$x2 for last months 55$ plan and and 25$ for a plan this month that didn't work so i then purchased a 45$ plan ontop of the 25$ one i already bought , but yet no balance remaining
I had to cancel my credit card due to a fraudulent transaction posted to it. I am currently waiting for a new credit card and of course the payment cycle is in the midst of that. How can I speak to a real person about this to let them know I am waiti...
There is an outgoing call to 1 (825) 439-xxxx I did not make and it used up my minutes. Any idea how what may have happened?
It’s been 3 weeks since I started and no one can call me. My phone box is full how do I access it?
I have cell full bars, but When I try to make a phone call, my cell service bars goes down to one bar. And I cannot make or receive phone calls. I do not understand, in many places I cannot. But I can receive and send text messages by using my data....
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