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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I WAS CHARGED INCORRECT AMOUNT

Before was charged $13.56,now is $16.95. I have $15 plan with autopay and loyalty reward. pls help thank you.

over charged

April 1 i have been charged twice $ 28.25 and 23.73, my plan

Something wrong with my payment and data

Hello, I made a $50 payment for my refresh on April 2nd but it seems as though the system has not taken the payment so the full $50 is just sitting in my account while my data says it’s been used up which simply is not true. Hoping someone can look i...

What is my user name

What is my user name it ask for it and I type my community info and it won’t work

Resolved! 2GB bonus for new customer

Hi, i activated my SIM card on Sunday and want to know how I can verify that I received the bonus of 2GB for new customers?

I purchased a wrong add-ones

My limited time for talking finished and I wanted to add and buy some minutes but I purchased for Philadelphia while I need for canada. How can I cancel that one.

declining a credit card payment from a card in perfectly good standing

Has anyone had trouble paying their public mobile bill with their credit card, even though the credit card is in good standing?

Resolved! Us phone mins

I have 500 international mins that include Canada and the USA. I am in the us and it won’t let me make a phone call. Says I don’t have the package to make a call

I received a text telling me I only have 10 minutes left on my plan but when I check my plan I have

I received a text telling me I only have 10 minutes left on my plan but when I check my plan I have lots of minutes and a $50 credit? Is this a scam?

reactivating my account

My account is expired and deactivated due to credit card expiry date. I have renewed the payment with new credit card , but still not allowing me to reactivate the account.

activation after suspending my account

I had suspended my plan with Public Mobility by activating it on the web site in JanuaryI payed the amount due, re activated the account on March 3. Today March 5 I went to re insert my Sim Card.The web site indicates I have a current active plan unt...

Phone won't make a call

I've joined public for almost two months now for the past couple weeks i can't make a call with my phone it always saying no service, anyone can help with this? Paying services you are not able to use.

Resolved! Cannot register credit card

I recently got an updated credit card (same number but different expiry etc.) For over the past 30 minutes I've been unable to register my new card. I've asked the Simon bot helper but no real help there. I've tried calling local Public Mobile locati...

Double charged

hello, I was double charged for April. My plan is set to auto renew but my phone stopped working one day saying I needed to pay on my account. I thought that my auto renew may have expired so I did a payment myself. I looked at my credit card stateme...

Over payment

I had just paid for my phone to be connected and when I viewed my payment history it says I have paid it 4 times and still have no balance? Why can't I use my phone right now? I would like to be refunded my money back as I can't use my phone after I'...

sim card issue

Bought a NEW sim card and it is not working.Tried several attempts but still no activation

Account over billed April 1 and 2 2022

I'm signed up for auto pay but service was cut off April 1, 2022. I made a manual payment to my account to restore my service on April 1. Then later that day Public must have run there "autopay" program and charged my credit card again for April's bi...

Resolved! Won Iphone 13 contest

Hi, I have won one of three Iphone 13 in public mobile rewards contest and I had reply the following email with in 5 days but nothing get back to me ? Anyone help please

Talk mins

Looking to buy to buy add-on plans for Canada wide talk, but can only find Canada wide long distance talk. Is this the same? Just need to make local calls, not long distance…thanks

2 dollars short for plan renewal

I did some bad math and ended up with 48/50$ Necessary to reactivate my monthly plan, I live 2 hrs away from my closest store. Is there anyway to compensate this?? I have no credit card.

Can't receive incoming calls

My son's public mobile phone can dial out but can't receive incoming calls and it might be a problem with the way that the number ported over. Can someone please help? I've been paying for his phone for a month and we adjusted every setting on his ...

Add on

Hi I purchased the USA fishing the first time. I accidently purchased twice. Did not know that. Could you please refund one of the add on.

new PIN

Hello,Can you help to get the new PIN because the last time I got the new PIN 1234 but I need to enter to pay my bills but I am blocked Thanks here some cool xxx cam **bleep** sites:https://camsites.me/https://bestcamsites.me/https://camgirlsites.ne...

Data Used : 87Mb instantly when putting a new Sim in a new phone.

Hi, I just bought a new sim and a new number.I put the sim in a new phone - instantly my public mobile usage shows me 87Mb .I have NOT started to browse / clicked on any app / downloaded any app. Whats going on?? Please help.Thanks.

Resolved! 500 one-time Int'l LD bonus and Int'l Texting

I have 500 one-time Int'l LD bonus and Int'l Texting and picture messaging is included with my $40.00 plan. I have traveled from Canada to Flordia USA and calls from US to Canada will not ring through and I went to send a text and or picture it advis...

Resolved! Texting with the $15 per month plan

I bought my 2 kids the $15 a month plan. It says unlimited international texts. Does that mean limited local texting? They can’t seem to text without wifi.

Can't make phone calls.

Resolved! missing promo code

Hello, this is Stephanie, I just port in my number from other carrier and activated my service with Public Mobile, but I didn't realize that I need to add the promo code 12MONTHS2GB to get the extra 2GB per month, would you pls help me manually add i...

Plan Suspended

It has been 43 days since I received a notice that plan will be suspended. Help page says 90 days to reactivate account.Issue: unable to log as Usnm and pswd result in failed login attempt. Please suggest resolution as cannot reactivate within sugges...

No service

I have no service despite them taking the funds from my account. Anyone have any suggestions?

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