transfer phone #, Terrible customs service

[Tom_Tang]

I have submitted a couple times of  the request to transfer my previous phone number to Public Mobile during past  6 days. Nothing happens. No response after submitted  tickets as well. Terrible customs service in Public Mobile. 

[Phil_Adelphus]

@Tom_Tang   Did you submit the request via transfer a number in the app, or do you mean you submitted the request to customer service via ticket or private message instead of doing it yourself through the app?   Did you finish activation with a new PM phone number and then request the port?   Is your account with your old provider still active and you still have their sim in the phone to receive their text to authorizie the transfer to PM?   Did you receive the text from your old provider and you replied YES?

[ShawnC13]

If you are porting in did you answer the text your old provider sent?  You may need to contact them

[Sansan]

Here are few things to keep in mind.

First check if your number is portable 

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do.

Then see if you have done the following.

https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-number#:~:text=If%20you%20are%20ne....