Phone Set Up & No 6 Digit Code To Access Account

[AlexandraGames]

I am just setting up my account & am trapped in the "To confirm it's you, enter the 6-digit code sent to *******000" loop. I have not received a text because my phone number has already been requested for transfer. Is there a way to get that 6 digit code via email rather than text? I now have no phone to use to contact.... 

[AlexandraGames]

Handy1 - You fixed it!! The SIM & reset worked. You are my hero today 🙂 Thank you so much

[Handy1]

@AlexandraGames  And with PM SIM card in phone reboot the device . Make sure OS is up to date and carrier profile is updated if needed . If still no luck please sue the direct link to support in my first reply to investigate 

[AlexandraGames]

Yes, I have the old Koodo SIM in the phone & did answer the "YES" to transfer number to PM. I got a text from 611 saying "You have successfully created a new PIN" but there was no PIN sent & now I can not send or receive texts... 

[AlexandraGames]

I do not get those options... I just get the re-send code. I have tried that several times now & no other options are given.

[Meow]

If you did not receive or cannot receive your 2FA code by SMS - Click on: ‘Didn’t get a code’ and you will get more options. Chose email.

[Handy1 · Accepted solution]

@AlexandraGames  did you leave old providers SIM card in phone to reply YES to the confirmation text to port ?? Have you tried putting the PM sim card in the phone and rebooting the device ?? Do you have any service at all with PM SIM card ?? And does your old provider SIM card still work ?? 

if yess to all theses question these questions then the the porting  not completed and I will send you the lodging team number private message . Call them and get it fixed . 

and if the old providers sim doesn’t work then you will need to submit ticket with support to help @AlexandraGames 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437