Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
On August 23, 2923, I initiated a port from Bell; however, the process was canceled . I want my number to be port to Public mobile from Bell Moblity.Please help,Thanks
I am trying to subscribe to the 30gig 5G promo plan and I keep running into issues.First, my address does not come up as an option and I can't manually input it.I've tried to live chat with an agent for the past 2 days but the chat doesn't seem to be...
Does the 25 point unlimited 15 day US talk, text add-on include roaming?
Hi All,Unexpectedly, as of last night, my phone is showing No Service (but at least three times has come back on unexpectedly, just long enough for a delayed text or two to come through, and then cuts back out for hours). I have a long-standing Publi...
Rec’d my sim yesterday-inserted yesterday-my phone is now showing Public as my carrier. I can receive the emailed codes to confirm set up but the final code that is phoned to confirm final access to my device isn’t coming thru so can’t complete confi...
Hi,I am wondering if someone can help?! I signed up for the 5g 30 GB plan and have been charged for it. Now, when I sign into public mobile, it asks me to activate.. which I can't because it asks me to sign in again. I also downloaded the app, but it...
Has anyone ever had a situation where the eversafe 6 digit code is sent to the wrong phone number? After a week of failed attempts by public mobile to fix this I still get prompted to input the 6 digit code in but it is sent to the wrong phone numbe...
My plan is not connecting to 5G. It is not even giving me the Option to select 5G in the “Voice and Data” Drop-Menu. Only 3G and LTE is listed. I think there is an issue with my eSim or Service Plan. My phone is 5G Compatible (iPhone 14), and in Winn...
Hi, I am a new subscriber to Public Mobile and was unaware that I need the application to start using my sim. I purchased an E-sim plan but am unable to activate it as I am not able to download the public mobile application on my phone (due to my pho...
My kid got a new phone and transferred his SIM card to it, but it said the card was PIN locked (no one remembers setting that up), and now it won't work in either the old or the new phone. We can't get into his account to change anything or to cancel...
When I logged into my account it had the following message, what does it mean? Do I need to do anything? My payments seem to have been processed normally every month so far without interruption.
My US data add-on will not connect. I have shut my phone off completely, and turned on and tried to troubleshoot, but still not working.
Does anyone know if public mobile stopped offering Amazon gifts cards permanently?
@CS_Agent - I meant to select the $40 5G 30GB promotion that ended on Aug 28, 2023, but i selected the wrong plan. I tried submitting a ticket but the system showed me an error every time I tried. Can someone assist in resolving this please.
Quick question My cycle end in 6 days my data is almost run out. If i upgrade to the 40 at 45 dollars and select to make the change now. Does my cycle start on todays date and I lose what ever I have at presnt??So what I am asking if I do it for toda...
Hi ! Our anniversary is Aug 30 and we would like to cancel the subscription.*Do I need to 'Unsubscribe' in order to cancel the subscription? IS there anything else I need to do to stop the auto pay and terminate the subscription?*How do I remove the ...
Is this something that happens to everyone: I see a plan offered on the Web site, in this case the $45 40GB Can-US 5G (QC). However I'm not able to select it in my account to change to this plan. I had been able to select it a few days ago, and set i...
I changed the payment amount because I wanted to get 20G internet. But it doesn't work. How can I use the Internet (20G) network?
Is there any downside to signing up for the new $40 5G plan if my phone is not 5G capable? In a few months I might consider upgrading to a newer phone.
Hi! I didn't realize I was supposed to keep my old sim in my phone until I received my transfer text - never got the transfer text and am now not sure what to do. Reached out to Chatr who said they could not help me and told me that Public Mobile wou...
Lost sim card.Verication code goes to text no option for email.Can't access account at all
I downloadsed the app but I cannot log in. Everytime I entered my credentials, it brings me back to the log in page of the app. I chosea phone plan, I entered the Sim cartd number, I paid but this is where I get stuck.
Hi, I bought a phone for a friend who was living on the streets a while ago. He is dead now and I have no idea where that phone ended up.I just got a new sim card and tried to activate it. I chose my number and all, but now in order to complete the a...
Hey I switched to PM the other day. And ended up having to switch back to my old carrier the very next day. I had paid the 46 dollars for a month's service but now that I have left a day after am not seeing any type of refund..Pro raited is what I'...
Hi,I recently just changed my subscription for my next renewal period, will I still be able to keep my current add ons and will my refer-a-friend rewards stay in my account? I would appreciate the help, thanks!
Hi thereI purchased an add on (US-Data). I would like to know when I can start using it? when it is started?Thanks,
Dear Public Mobile team. I recently port in from rogers to public mobile. Unfortunately my credit card is charged twice for the same package. I checked with the bank and they says that payment is confirmed. So how is can i get back the extra charged ...
I added a 40 dollar voucher and i had previously had the 40 dollar plan so it took all the money right away and i think i accidentally said i wanted to switch plans to the 25 dollar one but i only had 8 bucks so i couldnt pay for it so now its saying...
I signed up for the 20 gig special, I am at 14.5 gig and get warnings that I will be cut at 15gig. WHY ? You advertise 20gig and cut at 15.
I just realized I am having the number port error and have been missing work calls for like a week now lol How do I have a moderator force my number transfer through asap. Any help asap is appreciated! Thanks!!!
