Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi everyone - I have the following problems:Even though I've activated my personal greeting on my voice mailbox, a system greeting still comes on ("Your call has been forwarded to voicemail. The person you are trying to reach is not available. At t...
I have never logged in to my Account or created a EverSafe ID. I lost my phone and need now to activate a new SIM card; so first I need to cancel to old SIM card to activate a new one but I can't log in or contact an agent to help me. WHat should I d...
Hello,From august 2023, it's missing every month my 1 gig data from my account, which usually comes with my plan package . What should I do?who can fix these for me?Thanks , Magdolna
I got a notification that my service is suspended and realized that I didn't change my credit card info. Now when I try to pay , with the new card, I keep getting the same message "cannot complete transaction" What is going on? Big inconvenience not ...
I'm not receiving verification codes for 2FA from foreign financial institutions (U.S. or UK). When there is an option to receive the code via telephone call then I get the call. But if the only option is to click on "Send Code" then I don't receive ...
Hello,I have had an issue from the very beginning which hasn't been answer in over a week. I signed up for public mobile service, it said my phone was esim compatible but when completing activation it says it isn't compatible. I have sent 4 DM's to C...
Hello, I have been locked out of my other 2 accounts. The login page tells me to try again after 1 hour, but after waiting for like a day it still says to try again after 1 hour. Now it just says locked out of account. What should I do to get back in...
Hello all,I currently have a subscription that no longer fulfills my requirements. When i attempt to upgrade my subscription or change it, i am only offered two options that are not any different or better.I wish to get the $29 30gb plan. Right now i...
Hello,I've noticed that PM does not have family plan - any reason why this is not being offer?i am thinking of getting family - however i am not sure how it work. Anyone would be explain to me in plain English? thank you
Hello - I am trying to put a new visa expiry into my profile to keep on file and to make a payment, but it says that it cannot do it now - try later.What is wrong? Murray xxxxxx
I'm trying to figure out if the problem is on my end or the other person.I have a data package with public mobile, my friend has a phone and text plan with bell, no data but just got an older iphone to use. Never had this issue with her previous phon...
Hi,I have submitted a ticket regarding this issue, but I haven't received a response. I'm worried I didn't put in my address correctly. It was not allowing me to input my apartment number when searching up my address. I ended up putting it in the fie...
A person unexpectedly showed up at my doorstep, blatantly disregarding the 'Do Not Disturb' sign we have posted. As we work from home, frequent disturbances from door-to-door salespeople are common, hence the sign. However, this individual seemed to ...
Hi everyone,I am not able to receive calls from Freedom Mobile users, and I also cannot send or receive texts from them either. I am also able to make Outgoing calls to these people. My number was ported over from Fido successfully, and my other rela...
My phone number transfer did not go through according to Public Mobile but my previous carrier is no longer working and now I don’t have a cel phone number. I need someone from public mobile to contact me
Hello,It has been two weeks but I have not received SIM card that I purchased on Dec 22. I would like to go and pick it up at one of your vendors here in town ASAP. Please tell me at which vendor I can do that.
i need a new request sent to Bell about porting my number. the msg timed out on me. I have contacted bell and they said a new request must be sent from public mobile
Is it possible to receive an eversafe code by email rather than by text message when logging into my account? If so, how would I go about changing the prioritization?
I have two PM accounts. One account and one payment plan which is successfully activated.I also have another account that is not yet activated. I need to cancel that account prior to activation. THe PM portal does not allow me to log on until I have ...
