refund Add-on

[Banffjjang]

Today I tried to buy 1GB data Add-on on the public mobile website.

However, by mistake, I  bought '15 days of US roaming' with $15.

I tried again and I could finalize the payment of 1GB data Add-on.

How can I get refund $15 for the '15 days of US roaming' Add-on.

Thank you for your help.

[Banffjjang]

Thank you so much. I could submit a ticket.

[softech · Accepted solution]

@Banffjjang if it was an honest mistake and the add-on was never used, PM support likely able to reverese the transaction.  Just open ticket and explain

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there