03-12-2023 07:10 PM
Renewed my plan on the 10th of March, I can make phone calls but I can't send or receive texts.
Would really like some help with this seeing as I need my phone for work.
I have tried everything the help bot has told me to do and nothing is working.
Thank You
Solved! Go to Solution.
03-14-2023 06:28 AM
I have tried everything that you all have mentioned and nothing is working. I even tried a factory reset of my phone and texting is still a no-go. And yes my account status is active.
I haven't tried putting my sim in another phone because well, I don't have another phone to test it out on.
03-12-2023 07:20 PM - edited 03-12-2023 07:25 PM
Go to your texting app and clear the cache and do a force quit on the message app and reboot phone.
03-12-2023 07:14 PM
So your plan status is showing ACTIVE in My Account or when you call 611?
Try powering off your phone for 5 minutes, then restarting it. Do you have services now?
You may also try your SIM into another phone, to see if services work.
Or, Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119
If above does not work, contact Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods to help you get your services going, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
03-12-2023 07:12 PM
@TRice2023 try reboot the phone once
then try to click Reset all network and see if it helps
if still does not work, try your sim on another phone. This can force a sim re-provision and can resolve the problem
if nothing works, PM support is your friend. Please open ticket with PM support using Chatbot:
1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there