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Recently renewed my plan and texting isn't working

TRice2023
Great Neighbour / Super Voisin

Renewed my plan on the 10th of March, I can make phone calls but I can't send or receive texts. 

Would really like some help with this seeing as I need my phone for work.

I have tried everything the help bot has told me to do and nothing is working. 

 

Thank You

4 REPLIES 4

TRice2023
Great Neighbour / Super Voisin

I have tried everything that you all have mentioned and nothing is working. I even tried a factory reset of my phone and texting is still a no-go. And yes my account status is active.

 

I haven't tried putting my sim in another phone because well, I don't have another phone to test it out on. 

Hollister
Deputy Mayor / Adjoint au Maire

@TRice2023 

 

Go to your texting app and clear the cache and do a force quit on the message app and reboot phone.

esjliv
Mayor / Maire

@TRice2023 

So your plan status is showing ACTIVE in My Account or when you call 611?

Try powering off your phone for 5 minutes, then restarting it. Do you have services now?

You may also try your SIM into another phone, to see if services work.

 

Or, Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

 

If above does not work, contact ­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods to help you get your services going, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

softech
Oracle
Oracle

@TRice2023 try reboot the phone once

 

then try to click Reset all network and see if it helps 

if still does not work, try your sim on another phone.  This can force a sim re-provision and can resolve the problem

 

if nothing works, PM support is your friend.  Please open ticket with PM support using Chatbot:

 

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

 

 

 

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