03-13-2023 06:06 PM
I activated my new SIM card 48 hours ago. I am able to make calls out and use data but no incoming calls. I have tried multiple phones and reset all settings. The issue persists. I even tried deleting everything and setting up as new. I cannot receive any incoming calls.
Solved! Go to Solution.
03-13-2023 08:00 PM
Thank you 🙂
03-13-2023 07:59 PM
03-13-2023 07:22 PM
@patches1 - did you get your porting request resent or sorted out?
You may also get sorted out this way by submitting a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.
Note:
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
03-13-2023 06:21 PM
@patches1 Sent the number to your inbox
03-13-2023 06:20 PM
@patches1 did you try calling the porting department to check? I will message you the number, my number is different from what showing on that page. Please check the community inbox for the message. Call again and check.
03-13-2023 06:20 PM
Are you using an iphone? Do you have an Apple ID? Did you go into settings general about on the phone and check for updates.
03-13-2023 06:17 PM
I tried using that one but it doesn't accept my number 😞
03-13-2023 06:13 PM
03-13-2023 06:12 PM - edited 03-13-2023 06:13 PM
03-13-2023 06:11 PM
How would I go about receiving that number? 🙂
03-13-2023 06:09 PM
I did that as well. I transferred my number and confirmed with the old provider.
03-13-2023 06:09 PM
You did a number port? You might need to contact the PM port team. I believe @Handy1 has a number where you can contact the port team.
03-13-2023 06:08 PM
Did you transfer a number over? If so did you leave the old sim in a phone and confirm the text from the old provider?